Iana Mitchell

**** **** ****** ***, ********* – CA 95747 * htjgsv@r.postjobfree.com * 916-***-****

SUMMARY OF QUALIFICATIONS

• Over five years of customer service experience.

• Assisted in the training of new customer service representatives and associates.

• Prepared weekly sales reports for the management.

• Exceptional ability to enter data accurately and efficiently into appropriate data system.

• Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions.

• Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.

• Excellent decision making skills, extremely reliable, hard - working individual, self-motivated and great decision-making abilities.

EDUCATIONAL BACKGROUND

University Federal Rural of Pernambuco August 2000 – Dececember 2004

Bachelor Degree in Biology Science Recife-PE, Brazil

University Federal Rural of Pernambuco March 2005 – February 2007

Master Degree in Forestry Science Recife-PE, Brazil

TECHNICAL SKILLS AND KNOWLEDGE

Computer: Extensive hands-on experience with Microsoft Office Suite and Windows operating systems.

Languages: Multilingual – Portuguese, English, and Spanish.

PROFESSIONAL EXPERIENCE

Wedding consultant June 2010 to present

• Assist brides and bridesmaids

• Ability to service a high volume of customers quickly and efficiently

• Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, and on the telephone

• Complete special projects as assigned by the management

Au pair May 2007 – June 2010

• Full responsibility for household: scheduling, activities and transportation for family

• Strong multi-tasking skills and great communication skills

ADDITIONAL EMPLOYMENT

Researcher in Ethnobotany University Federal Rural of Pernambuco, Brazil February 2004 – March 2007

Researcher in Botany/Ecology University Federal Rural of Pernambuco, Brazil August 2002 – December 2004

Plant Morphology Teacher University Federal Rural of Pernambuco, Brazil August 2006 – December 2006

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