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Customer Service High School

Linwood, North Carolina, 27299, United States
April 23, 2012
Contact Info:

Courtney Thrift
**** ********* ****
Linwood, N.C. 27299 Home: 336-***-****

Motivated Office Manager/Coordinator with over 13 years experience in a fast-paced environment with well-established client relations and Data entry experience.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management Customer Satisfaction Enhancement
Billing/Data entry
Accounts payable/receivable 10-Key
Cash management
Order Fulfillment
Invoice processing File/Records Maintenance Multi-line phone usage
Professional Experience
K&M Wholesale Co., Inc. Lexington, NC
Customer Service Representative, 04/97 to 8/10
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled high volume sales with cash, check and credit card transactions, balancing cash drawer at the end of day with 100% accuracy rate.
Greeted customers upon entrance and handled all cash and credit card transactions.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Compiled inventory lists and worked with vendors for product pricing and special orders.
Accounts payable/Rec., monthly statements and records maintenance

Education and Training
West Davidson High School Lexington, NC Graduated 1996
General Courses
High School Diploma