Sales Management

RENEE ANDERSON

**** *. ********* *** **** *

Chicago, IL 60645

Email: *****.**************@*****.***

EXPERIENCE

Sales Consultant

David's Bridal, Duluth, GA & Oak Lawn, IL December 2010 – February 2012

Assist customers in purchasing accessories and special items for a special event

Offer David Bridal credit accounts to all customers

Give clear and concise advice for the customer so that they are able to make a clear

decisions

Account Specialist

Advantage Staffing, Norcross, GA June 2010 – September 2011

Perform outbound solicitations

Update financial information from borrowers to determine if candidates would qualify for loss mitigation

Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Communicates regularly with mortgagors, agents, and title companies

Educate borrowers on a government assistance program for homeowners

Set expectations for borrowers along with timeline guidelines

Perform additional duties as assigned

Perform designated follow up calls throughout the process

Maintain compliance with the Fair Debt Collection Act when making calls to borrowers

Obtain all necessary documentation from mortgagors, follow up on the gathering of said documents to ensure compliance

Sales Coach

AT&T, Chicago, IL August 2003 – January 2008

Provided support services to associates

Provided one on one consultation with associates to improve results

Provided team builders for team accomplishments

Provided daily statistics of sales and quotas for completed sales revenue daily

Researched billing discrepancies for customer escalated calls

Exceeded corporate goals in ordering, scheduling, billing, and client satisfaction

Demonstrate a sustained record of sales achievement and meeting revenue objectives

Effectively influences customers and diffuse potential problems.

Assist management team in devising direct sales plans and strategies as needed.

Partner with account team to develop strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.

May provide support to the sales team through coaching or mentoring, assisting less experienced peers and or acting as team lead when presenting products/services to existing or prospective customers.

EDUCATION

University of Phoenix

B.S.M - Business Management

University of Phoenix

A.A.B - Business Management

COMPUTER SKILLS

Office Package: Microsoft Word, Excel, Access, Outlook Express

Operating Systems: Windows XP; Windows Vista, Ason +, Linux, UNIX, MS-DOS,

Company specific programs

REFERENCES

Nedra Brewer, Service Coordinator, G&K Services, 773-***-****

Kristal Thompson, Sales and Service Consultant, AT&T, 773-***-****

Latresha McGowan, Hazard Insurance Specialist, Assurant, 404-***-****

Jataunza Henley, Sales Coach, AT&T, 773-***-****

Contact this candidate