Tiffany S. Polk

**** ******** *** # *

Memphis, TN 38111

Cell: 901-***-****

hpbmm8@r.postjobfree.com

OBJECTIVE: Seeking an entry level position with an established organization that supports the development of working professionals while rewarding performance and work ethic with the opportunity for advancement.

SUMMARY OF Have established a solid employment and academic record.

QUALIFICATIONS: Have the ability to work closely with others in a customer service environment.

Offer experience in efficiently guiding projects toward cost goals and completion deadlines.

Recognized for ability to think and react in an escalated situation.

Always setting goals and cost efficiency as priorities.

EXPERIENCE: Verifications (Customer Service Call Center)

Stoneriver Pharmacy, Memphis, TN 05/2010-present

Setup new claims for Workers Compensation

Verify insurance information through the WC Carrier or Employer

Collect debit for unpaid claims

Verify over 135 claims a week

Cross train on posting checks/bills into the company accounts

Collections on low dollar amount Workers Compensation claims

Call Management Services (Customer Service Call Center)

Sitel United Health Care Group, Bartlett, TN 09/2009-01/2010

Enrolled new members into the Part D Prescription Plan

Send out different information and write important letters to the members

Take premium payments

Provide excellent customer service

Telebanking (Customer Service Call Center)

Regions Bank, Memphis, TN 10/2007- 10/2008

Order check or check cards

Dispute items

Fill in requests for copy of statements, checks, or debit purchase

Build a relationship with the customers

Take over 100 calls a day and be available 85% of the time

Sales Associate

Sunglass Hut (Macy’s), Memphis, TN 04/2007-08/2007

Responsible for opening and closing the store

Counting inventory

Meeting sales goals

Promoting customer satisfaction

Logistics Team

Old Navy, Robinsonville, MS 04/2007-06/2007

To replace new products on the floor

Arrange the store around for new and old products

Sales Associate

Charlotte Russe, Memphis, TN 07/2006-02/2007

In addition to sales, responsible for all aspects of the retail side (merchandising, display creation, inventory control, staff coordination/development)

Supervise promotional programs

Trained new employees in customer service and product knowledge

Consistently meet and exceeded department sales goals

Customer Service/Cashier

Target Department Store, Memphis, TN 08/2005/04/2006

Responsible for defected items, returned items, exchanging items

and restock through the computer

SKILLS: Basic Computer skills - Windows 2000 - Windows XP - Excel – Word

General Office Equipment, Multiline Phone System

EDUCATION: National College of Technology and Business

Associates Degree in Medical/Surgical Technologist

Wooddale High School

Memphis, TN 2006 Graduate

REFERENCES: Available Upon Request

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