Hitendra Patel

201-***-****

hnbti3@r.postjobfree.com

Professional Summary:

• Over 8 years of diverse experience as a Business Analyst in Banking, Mortgage, Insurance Domain and e-Commerce.

• Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.

• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP) and Agile Method.

• Proficient in using Agile and XP methodologies and expertise in the role of scrum master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.

• Organized many Joint Application developments (JAD), Joint Requirement Planning sessions (JRP), and Rapid Application Development (RAD) sessions with IT Groups and Conflict Management with Project team members.

• Sound proficiency in analyzing and creating use cases, Use Case Diagram, Sequence Diagrams, Activity Diagram, Class Diagram, Data Flow Diagrams and Business Flow Diagram using MS Visio and Rational Rose

• Extensive experience working on MS Project, MS Visio, Excel, Power point, Word, Access and Outlook.

• Extensive experience in creating Screen Mockups, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost and ROI Analysis.

• Knowledge of working as back end tester by writing SQL Queries and PL/SQL scripts.

• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.

• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

• Involved in training of end users. Documented Training Manuals for new product release.

• Experience in handling off-shore requirements and working for different time zones.

• Excellent leadership and influencing skills to facilitate and cross-functional teamwork in a fluid environment.

• Excellent analytical & problem solving skills and a team player with strong interpersonal and communication proficiency and a team-oriented individual with excellent interpersonal, planning, coordination, and problem-solving skills.

TECHNICAL SKILLS

Methodologies RUP, UML, Waterfall, Agile

Testing Tools Rational Enterprise suite, Test Director

Change Management Tools Rational Clear Quest

Business Modeling Tools Rational Rose, Microsoft Visio.

Version Control Systems Rational Clear Case.

Project Management Microsoft Office.

Programming Languages Java, J2EE, SQL, PL/SQL

Databases SQL Server 2000,2005, MS-Access, Oracle

Web Technologies Microsoft FrontPage.

EDUCATION

Master’s in Business Administration, Finance

Monroe Collage, New York 2010

PROFESSIONAL EXPERIENCE

Citi Group, Blue Spring, Missouri March - 2009 - Present

Business Analyst

Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. Citi delivers the convenience and technological advantages of a large super-regional bank, but with the local commitment and decision-making of a local community bank. Citi provides consumers, corporations, governments and institutions with a broad range of Financial Products and services, including consumer Online Banking, Mortgage, Payment Card Industry, ( processed & related rules) , and Wealth Management.

Responsibilities:

• Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s.

• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management.

• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.

• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues and Lead the role.

• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.

• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process.

• Managed day-to-day project activities and coordinate tasks with other teams.

• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.

• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose according to UML methodology.

• Created Screen mock up to elicit new requirements and alignment around project scope using HTML and MS Visio. Experienced with Graphical User Interface (UI) prototype to validate system requirements.

• Defined testing objectives and verify requirements are testable.

• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro.

• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing.

• Created detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test.

• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT.

Environment: Requisite Pro, Clear quest, Clear Case, Rational Rose, UML, MS Office, SQL, SharePoint, MS Visio, MS Project, Win Runner, Quality Center.

Arvest Bank, Greenwood, Arkansas Feb 2007- Dec 2008

Business Analyst

Arvest Bank Group (Arvest) provides commercial banking and financial services. Arvest Bank is a regional bank that operates in a unique, customer-focused way. Today Arvest has over 200 locations across four states that are part of 16 locally managed banks. Arvest also provides a wide range of financial services including loans, deposits, treasury management, asset and wealth management, life insurance, credit cards, mortgage loans and mortgage servicing. Arvest operates a mortgage company, credit card company, title company, trust company, asset management company, insurance company and mortgage servicing company. Total assets exceed $10 billion.

Responsibilities:

• Gathered User and Business Requirements through interviews, surveys, prototyping and observing Stored and modified requirements.

• Extensively worked with Project Manager to determine the current best practices for requirement gathering

• Utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures.

• Created Need Analysis Documents of the requirements gathered through JAD and JRP individual elicitation sessions using MS Word.

• Created User Requirement Specifications (URS), Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) documents.

• Created complex stored procedures using SQL with multiple table joins and comprehended and isolated areas problems.

• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational Rose so that developers and other stakeholders can understand the business process.

• Involved in analysis of the technical specifications of the current system and the infrastructure needs performed Gap analysis.

• Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases

• Set up definitions and process for test phases including Product test, Integration test, System test and User Acceptance Test (UAT).

• Conducted GUI testing, Functional Testing, Integration Testing, Performance and User Acceptance Testing on the application.

• Involved in maintaining the Requirements Traceability Matrix (RTM) across the deliverables for a project

• Conducted Training Sessions to familiarize users with system.

Environment: MS Office, MS Visio, MS Project, HTML, SQL, SharePoint, UML, Win Runner, Test Director.

Bank First, Orlando, Florida Dec 2005-Jan 2007

Business Analyst

Bank First serves as the community bank for small business. It offers various cash management services including commercial real estate and construction loans, working capital and equipment loans. Bank First over 50 years of investing experience, the company is a recognized leader for its global growth and value stock investments, and innovative in Insurance, products. As assets under the company’s management increased, the amount of data to be analyzed and correlated exceeded the portfolio manager’s ability to perform efficiently. The client needed an integrated technology-driven approach to conduct portfolio analysis and to select stocks.

Responsibilities:

• Conducted highly interactive JAD sessions with project stakeholders, subject matter experts (SME’s), users, QA analysts and project management team for requirement gathering, and identifying and resolving issues.

• Coordinated JAD sessions to understand the user requirements and also their system’s implementation.

• Involved in GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.

• Created analytical models that estimate future credit risk and losses at the account level for all existing and prospective loan products.

• Assessed the flaws in the existing as-is system and made clear recommendations of Business Process Improvements and incorporated them in the future to-be system design.

• Coordinated team in bringing about Business Requirements, Architectural Specifications, Corporate Priorities and Functional Specification and maintain Requirement Traceability Matrix.

• Applied Unified Modeling Language (UML) to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram.

• Used MS Project and assisted project manager in making Project Plan with necessary modifications.

• Designed and implemented basic SQL queries for QA testing and Report / Data Validation

• Participated in User Acceptance Testing on the Business-to-Business Transaction testing.

• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.

• Used Test Director Application for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager and discussed project manager and other team regarding State Flow Process.

Environment: MS Office, MS Visio, MS Project, HTML, SQL, Test Director.

MBIA Financials, New York City, NY May 2004- Nov 2005

Business Analyst

MBIA Financials is a holding company whose subsidiaries provide financial guarantee in Mortgage, and other specialized financial services. MBIA Financial is one of the most trusted sources of capital for middle-market businesses. The system automates the entire mortgage lending process from origination through closing. Drive down the direct and indirect costs of originating loans. Improve internal and external customer satisfaction through improved access to loan information. Reduce cycle time for decision making, funding and delivering loans. Company that strives to provide the lowest possible mortgage rates for home mortgage and refinancing products.

Responsibilities:

• Worked with the Stakeholders, Project Manager and Senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows.

• Analyzed and scope the area of analysis, working with project managers and business sponsors to clarify the level and complexity of the business analysis effort needed for the project. Detail business requirements and Worked with user community and keep updated system documentation

• Articulated the requirements into functional specification documents demonstrating current process and modified procedures for application entry, manual and auto rating processes for various entities to be insured.

• Hands-on use case creation, flowcharts, sequence diagrams, activity diagrams and user interfaces using UML.

• Designed and developed project document templates based on System Development Life Cycle Methodology (SDLC).

• Experienced with Prototype development and both iterative and waterfall systems development processes.

• Performed SWOT analysis to evaluate internal and external environment of the company.

• Assisted project manager with the scheduling and execution of implementation tasks.

• Involved in developing test strategy and test plans to ensure that test cases reflects user needs for the functional, user interface, performance, usability and security requirements.

• Reviewed Integration Test Plan for integration between modules.

• Performed User Acceptance Testing (UAT).

• Used Test Director with QA team for testing.

Environment: Windows XP, .NET, MS Office, MS Visio, MS Access

UMB Financial, Philadelphia Dec 2002- Mar 2004

Business Analyst

UMB Financial is engaged in providing banking, Insurance, asset management, and financial services to both individual and business customers’ nationwide. UMB financial is a multi-bank holding company, Single-purpose companies that deal with brokerage services and insurance and registered investment advisors for proprietary mutual funds. Application involve authenticate customer and helps customer to access Investment account, liquidity account and liability account. It also helps customer for e –banking activities and gives financial information

Responsibilities:

• Worked with the Stakeholders and business users in identifying the business requirements.

• Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS) and User Requirement Specification (URS) for application development.

• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).

• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Database Flow Diagrams using MS Visio.

• Provided support to the development team by utilizing the Rational Unified Process (RUP). Trained and mentored the IT staff in the RUP process, Rational Suite tools and how they fit into the process.

• Ability to self-manage multiple projects within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.

• Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions with IT group.

• Authored progress and completion reports, which were then submitted to project management on a weekly basis.

• Involved in UAT, test plans, documentation of test reports, etc.

Environment: Windows NT, MS Office, MS Project, .NET

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