Profile

I am an engaged and dedicated individual, who wants to learn and grow within the administrative and customer service industry. I have extensive experience working with people directly and indirectly. I welcome challenges with new ideas and solutions, while leveraging my strengths in my day to day work in order to maximize my effectiveness.

• Strengths

MS Office Applications Phone skills/etiquette Customer service

Communication Leadership Motivation

Organized Ethical Positive

Work Experience

Performance Enhancing Meat Snacks, DBA Perky Jerky

May 2011 – May 2012

Executive Assistant/Office Manager/Benefits Administrator/HR Administrator

Description: Executive assistant to the CEO and founder, organize travel for employees, first face for customers entering office via phone or person. Organizational control of office needs and employees in regards to supplies ordering. Maintaining benefits for employees, obtaining new quotes and act as a liaison for employees who need benefits help. Maintained filing for employees personnel and confidential files, new hire reporting, help in the beginning steps of creating a HR department; drafting of employment manuals, documents and policies for the company. Provide minimum support to staff for system administration and IT, software issues and updates were maintained by me.

Moody Insurance Agency

March 2011 – May 2011

Administrative Assistant

Description: Provide administrative support to the Human Resource and Accounting departments. Process payroll for a company of over 100, provide benefit support to staff and back up Human

Resource’s manager, filing, scanning and document retention, creating invoices and back up to the

Reception desk and the IT director as needed.

Moody Insurance Agency

September 2010 – March 2011

Receptionist

Description: Manage calls, prepare correspondence and incoming mail. Use of all Microsoft

Applications, and provide customer service to clients in office and over the phone.

Lonestar Steakhouse and Saloon

November 2009 – October 2010

Server/bartender

Description: Customer service while working in a fast paced environment; food services.

Charles Schwab and Company

June 2007 - April 2008

Business Service Representative

Description: Assist clients with questions regarding their banking relationship, update, maintain and manage client records. Proactive selling of banking related services in an inbound call center.

Wells Fargo Bank

August 2004 – June 2007

Teller/Lead Teller/Personal Banker

Description: Provide outstanding customer service while servicing my customer’s financial needs. Meet and exceed sales goals set before me, while in compliance of policies and procedures.