Administrative Assistant/Support Services
Resume:
Wanda Jackson
*******@*****.***
__________________________________________________________________________________________¬¬¬-______
CAREER PROFILE
As detail-oriented customer service professional for over 20 years, I have experience in general accounting, administrative, and secretarial duties. I am a graduate of Fortis College, formerly known as Medix College, from the Medical Office Administration program, and was inducted into the National Technical Honor Society. I achieved a 4.0 GPA throughout the entire course, and received the “Outstanding Student Award” of my graduating class. Currently, I am enrolled in Business Management, Specializing in Human Resource at Fortis College Online. I am looking for employment with a stable, yet growing company that characterizes excellence, possesses great ethics and social responsibility, and has opportunities for advancement.
COMPETENCIES
Ten key at 17,643 strokes per hour, Keyboarding at 92 words per minute, Excel, PowerPoint, customer service, data entry, administrative, HR- new hire processing, multi-phone lines, data entry, general accounting, accounts receivable/payable, patient billing, patient data collections, insurance verification, billing and coding
Software: Microsoft Office (Intermediate level in Word, Excel, PowerPoint, Outlook), MediSoft Billing software,
Micro-MD, CampusVue database, Access database, ADP Accounting system
EDUCATION
2010-Present Fortis College Online, Winter Park, FL
Business Management Specializing in Human Resource; A.S. degree upon completion
Director’s List; GPA 3.72
2008-2009 Fortis College, Smyrna, GA
Medical Office Administration; GPA 4.0
National Technical Honor Society Member
Outstanding Student Award
EXPERIENCE
2009-2011 Fortis College, Smyrna, GA
Education Administrative Assistant
• Provided administrative support to the Dean of Education
• Created and managed student attendance and drop reports for Dean of Education and
Campus President; Reported student attendance status to corporate office weekly
• Managed tracking of new student attendance percentage using Excel Spreadsheet
• Administered TABE exams to new students
• Managed tracking of TABE and Wonderlic exams taken upon entrance as a new student
• Processed new hire request and completed Master Payroll Forms for Business Office
manager, making sure all required information was completed for Faculty files and
Personnel files
• Managed Faculty Files for compliance with company policy and ABHES Accreditation
body
• Processed background checks on students enrolled in courses requiring licensure
• Ensured that each class completed Student Surveys at the end of each term; Created and monitored report for tracking receipt of student surveys and mailed to Datamark Corp.
• Contacted students to confirm their class return date when on Leave of Absence
• Attended required meetings for Education Department, including annual Advisory Board meetings; Created and filed detailed minutes for all meetings attended
• Assisted with updating the Student Campus Catalog and Student Handbook, including
updates for Catalog Addendums, making sure the information was posted on the Student Portal.
• Assisted students with Student Portal account set-up and password re-sets
• Assisted Program Directors and Supervisors in interviewing students for open positions for work-study students
• Gathered documentation for Accreditation audits and Corporate audits
• Mailed student correspondence for Education Department
• Assisted Registrar with student attendance posting for 600-700 students, and assisted with student class registration
• Assisted Registrar with processing Drop, Withdrawal, and Leave of Absence requests
2009 Westside Gastroenterology Associates, Austell GA
Front Office Assistant (externship)
• Operated multi-phone lines
• Scheduled patient appointments
• Input patient data and created patient charts
• Verified insurance and processed payments
• Pulled and filed charts for doctors
2008 Fortis College, Smyrna, GA
Registrar Assistant (work-study student)
• Input and managed daily attendance for over 600 students
• Posted student grades and processed achievement awards
• Prepared graduation packets for graduating students
• Processed transcript requests for students and other colleges
• Updated student information in CampusVue database
• Filed student files and student correspondence for Registrar Department
2003-2007 That’s My Baby, Kennesaw, GA
Data Entry Specialist/Customer Service Representative
• Team lead for data entry department
• Scanned and input customer orders for over 250 hospital facilities
• Proofed order report for accuracy
• Trained new hires for system process and operations
• Cross-trained in customer service, processing new orders via phone, updating existing
orders, and processing credit card payments
• Cross-trained in the packaging department, making photo ceramics, photo key chains
and ornaments. Proofed picture packages before mailing to customers
2001-2002 SuperValu, Inc., Atlanta, GA
Administrative Assistant
• Assisted with new item set up, processed new orders from store sites and applied
product discounts to customer accounts, managing 5000 sku’s
• Monitored system for advertising adjustments and pricing
• Communicated with vendors and brokers regarding products and pricing
• Assisted with product set-up for Vendor/Broker conventions
1995- 2001 Carl Black Buick-Pontiac GMC, Kennesaw, GA
Accounting Clerk
• Input accounting information into database for sold vehicles; over 100 per month
• Processed warranty cancellations and issued refund checks to customers and financial
institutions
• Monitored inventory report and collected outstanding balances from customers and
loan institutions
• Submitted the sale of new vehicles and rebates to the GM Division
• Received rebate dividends from GM Division and posted to customer accounts
• Cross-trained in accounts receivables and the daily deposit
• Managed company filing system
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