Janis L. Sigle

**** ********* **

McPherson, Kansas 67460

Phone: 620-***-****

Email: hkq9wb@r.postjobfree.com

Professional Experience

Key Strengths include corporate budgeting, customer service, communication, strategic planning, process improvement, leadership, marketing, product development.

Career History

Farmers Alliance Insurance Companies, McPherson, Kansas, 1993 – 2012

Received excellent reviews and evaluations. Awarded Employee of the Month.

Underwriting Manager

Responsible for underwriting and customer service operations including budgeting, planning, staffing, training employees and agents, communication, co-development of new computer systems, monitor results, underwriting, reinsurance, vendor relationships, travel. I was responsible for the underwriting division which included 90 people, annual budget of $4,600,000. Served 100,000 policyholders, 700 agents in 8 states with written premium of $140 million.

Farm Product Manager

Designed and revised farm insurance products to be competitive, compliant with state regulations and adequately priced. Developed specific contractual wording for new products. Communicated with other departments to coordinate target dates and was responsible for implementation and announcement to customers.

Regional Underwriting Manager, Farm/Personal Lines

Supervised, trained, and audited a staff of underwriters and customer service representatives to meet underwriting and service standards. Created an environment of continual improvement, then implemented and communicated changes with employees and to external customers.

Home Office Marketing Representative

Responsible for corporate communication with the independent agents who marketed our products. Developed letters, announcements and brochures. Planned and wrote quarterly company newsletter. Prepared budget for manager review.

United Trust Group, Springfield, Illinois, 1990 – 1993

Vice President, Policyowner Service and Education Officer

Managed the policyowner service functions for the six companies owned by United Trust. I was responsible for 20 employees who served 187,000 policyowners and 1,500 agents in 34 states and provided service for 2,500 different plans of insurance.

Alliance Life Insurance Company, McPherson and Wichita, Kansas, 1979 – 1990

Assistant Vice President Policyowner Service and Claims – Hired, trained and supervised personnel. Assisted customers with contractual changes, policy loans, cancellations and claims. Revised procedures.

Also held positions of: Assistant VP Underwriting, Supervisor Underwriting, Underwriter.

Examples of Accomplishments

• Recognized for efforts to identify new processes to improve quality and reduce costs

• Reduced service time by 85%, with improved accuracy

• Recommended 1 year personal auto policies, saving the company 50% of expenses and improving retention

• Merged departments to reduce costs and provide advancement opportunities for employees

• Led several cross-functional teams to identify continual improvement of processes and procedures

• Presented many seminars to agents about the company and products

• Participated in several system conversions bringing in new systems on schedule

Education

Bachelor of Science in Business Administration (BS), Emporia State University, Emporia, Kansas,

3.88 GPA

High School Diploma, McPherson High School, McPherson, Kansas

Insurance Designations:

Chartered Property and Casualty Underwriter, CPCU

Chartered Life Underwriter, CLU

Fellow, Life Management Institute, FLMI

Associate in Service, AIS

Associate in Customer Service, ACS

Associate in Personal Lines, API

Certified Insurance Counselor, CIC

Certified Insurance Service Representative, CISR

Insurance Product Lines Knowledge:

Property, Casualty, Personal Lines, Farm, Commercial, Umbrella, Life, Annuity

Volunteer Work

Host parent for an exchange student from Germany, August 2011 to June 2012

Facilitated the Dave Ramsey Financial Peace University course 5 semesters, 2007 to 2011

United Methodist Women Vice President 1 yr, Circle Chairman 2 years

McPherson County All Schools Day Chairman 1997, Committee Member 1996 to 2004

Leadership McPherson Class of 2000, and participate in alumni events

Main Street McPherson, Economic Development Committee 2006

Kansas State Fair, McPherson and Lindsborg Booth Ambassador

Hyllingsfest Event Volunteer, Lindsborg, Kansas, 2007 and 2009

Talk It Up McPherson 1996, Clean Up McPherson 2010

What Others Say . . .

“Always looks for improvements.”

“Listens to what others have to say.”

“Easily learns new information and communicates it to others.”

“Janis is always there – you can count on her.”

“She asks Why?”

“Makes plans and includes others, then works tenaciously until it’s done.”

References furnished upon request.

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