Supervisor Customer Service

Toccara Monique Williams

**** **. ******** **** *** 1108

Jacksonville, FL 32277

Evening Phone: 904-***-****

Day Phone: 904-***-****

Email: *****************@*****.***

WORK EXPERIENCE Jones College 5/2009 - Present

Jacksonville, FL US

Salary: 8.50 USD Per Hour

Hours per week: 15

Administration Clerk

As a Work Study employee for the Financial Aid Department of Jones College, I provide face to face assistance to students/customers by providing step by step assistance with completing applications for Federal Student Aid.

Fax correspondence to USA funds for financial aid to request financial information, verification forms, promissory notes and school funding approval amounts.

I also file records and send out correspondence letters reminding students/customers about their past due balances and update balance accounts when they are full paid, sending out full pay notices while utilizing computer systems to update student/customer personal and identifying information.

(Contact Supervisor: Yes, Supervisor's Name: Jeanette Robey, Supervisor's Phone: 904-***-****)

Wal-Mart 7/2006 - 5/2008

Jacksonville, FL US

Salary: 11.43 hr

Hours per week: 40

Sales Associate

Receive and disburse money during sales transactions, processing credit or debit card transactions and validating checks

Answer customers' questions, and provide information on procedures about policies

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

Issue receipts, refunds, credits, or change due to customers.

(Contact Supervisor: Yes, Supervisor's Name: Christopher, Supervisor's Phone: 904-***-****)

Convergys 12/2004 - 5/2006

Valdosta, GA US

Salary: 9.53 hr

Hours per week: 40

Customer Service Rep

As a Contact Representative with Convergys, I:

Provide technical assistance to individuals

primarily through telephone interaction in a dynamic call center

environment; I addressed wide range of issues/problems that require unique solutions;

Apply for DIRECTV to assist customers in understanding their bills and upgrading or downgrading their service;

Secure, analyze and protect sensitive personal and financial

information by asking security questions to verify a customers identity;

Make determinations and use sound judgment to resolve taxpayer

disputes and delinquency issues by troubleshooting by phone and scheduling service calls for technicians to do at home visits, dealing with angry customers; And

Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

(Contact Supervisor: Yes, Supervisor's Name: Donta Taylor)

Jcpenny 3/2000 - 12/2004

Valdosta, GA US

Salary: 5.25 USD Per Hour

Hours per week: 30

Sales Associate

Receive and disburse money during sales transactions, processing credit or debit card transactions and validating checks

Answer customers' questions, and provide information on procedures about policies

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

Issue receipts, refunds, credits, or change due to customers.

Assist customers with garment selections. (Contact Supervisor: Yes, Supervisor's Name: Shantell Robinison)

EDUCATION Jones College

Jacksonville, FL US

Associate Degree - 4/2010

60 Semester Hours

GPA: 3.2

Relevant Coursework, Licensures and Certifications:

Complete course in Elementary Education program. Still attending Jones College working on my B.A in Science Elementary Education.

Valdosta High School

Valdosta, GA US

High School or equivalent - 5/2004

GPA: 3.0

AFFILIATIONS Student Government Association Committee Coordinator

REFERENCES Becky Davis Jones College Financial Aid Supervisor

Phone Number: 904-***-****

Reference Type: Professional

Jeannette Robey Jones College Perkins Loan

Phone Number: 904-***-****

Reference Type: Personal

Maliery James Internal Revenue Service Collection Representative

Phone Number: 904-***-****

Email Address: **********@*****.***

Reference Type: Personal

ADDITIONAL INFORMATION Typing skills, 45 words per minute

Good Microsoft Word and Microsoft Excel

Good Powerpoint skills

Contact this candidate