Customer Service Manager

Jan Marie Barnard

**** ******* ****, ***** ******* GA 30350

***********@*****.***; 231-***-****

Accounting / Office Manager

Summary of Skills

• • QuickBooks- Certified Pro-

Accounting Customer Service

• Financial Analysis & • Advisor

Administration

• Peachtree

Reporting • Supervision

• Budgeting • Great Plains

• Benefits Coordination

• Cost Analysis and Control • Dac Easy

• Human Resources

• Sales & Marketing

Professional Experience

February 2009-Present RSS Mobile Trailer Repair. Traverse City, MI.

Office Manager

Federal/DOT compliance relating to Semi-Truck Trailers. (Customers include Target, Kohl’s, XTRA Lease)

Accounts Receivable/Collections ($5.2M Gross sales annually)

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Cash Receipts & Bank Reconciliations

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Payroll Tax Deposits & Reporting for 50+ Employees in 9 States

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Sales Tax Payments & Reporting for 9 States

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Filing state business tax licenses, researching payroll & tax structures & submitting required applications for

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new service locations

Employee Benefits Administration

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Year End Financial Statement Analysis & Reporting to outside CPA firm for S-Corp filings

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Processing Year End W2’s & 1099’s

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Fleet Maintenance Tracking/Reporting for 5 Kohl’s locations (2,500+ Units)

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Tracking and Reporting for Annual Target Fleet Capital Expenditures ($.5M annual budget)

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Development of Sales & Marketing Materials (Web-site, Brochures, Business Cards)

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Special Projects and ad-hoc reporting as requested by owner

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Special Projects:

• Moved company from a 100% paper field reporting system to a primarily digital format

• Automated much of the tax deposit/reporting processes for payroll & sales taxes

• Researched software solutions, selected, set-up and migrated data sent from Kohl’s Corporate office for

tracking ongoing inspections & maintenance

October 2004-Present Independent Consultant

QuickBooks ProAdvisor

Provide product support to clients and address ongoing issues relating to business recording & reporting

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Assist clients in setting up Chart of Accounts and establishing proper work-flow, processes/procedures

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Review Financials and make corrections necessary for proper tax reporting

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Work with clients to help them better understand their financial information and its purpose in making ongoing

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business decisions

Provide Payroll/Sales Tax reporting services

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October 2004-February 2009 Blu Skie Solutions, Kalkaska, MI

Co-Owner/Operator

Technology & Business Consulting servicing area business & governmental)

Business Planning, Forecasting, Budgeting, Cost Analysis & Controls

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Invoicing & Collections, A/P

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Scheduling and coordination of Employees and Field Technicians for Service Work, Customer Service and

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Follow-up

Hardware Solution & Service Pricing, Project Estimates

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Staff Hiring & Development, Payroll & Related Tax Filings, Employee interviews & reviews

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Financial Reporting, Bank and Credit Card Reconciliations

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Company Identity development and maintenance (Web-Site, Brochures, Business Cards)

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November 1999-May 2004 Tartan Energy Inc., Camarillo, CA

General Accountant/Office Manager

Oil & Gas Drilling, Exploration & Production

Monthly financial analysis & timely reporting (subsidiary of Canadian Corporation)

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Prepared quarterly cost analysis statement & yearly statements of position for parent company for

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incorporation into shareholders report

Monthly Accruals, Journal Entries, Bank Reconciliations

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Revenue distributions and joint interest billings to well partners

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Reviewed A/P costing and prepared reports for VP review

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Payroll for 25+ employees, tax deposits & filings, W2’s & 1099’s

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Employee Benefits coordination

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Conducted interviews, made recommendations and supervised additional office staff

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Coordinated yearly performance reviews and recommended appropriate pay increases

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Office team development and oversight

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Special Projects: Track costs and provide reports to investors on dollars spent during process of two deep well

drilling projects. Assisted in revising Employee Handbook & developed procedure manual for all accounting/office

functions.

September 1997-October 1999 Moorpark High School, Moorpark, CA

Special Education Para-Professional

August 1990-September 1997

Various Part-Time Bookkeeping Assignments, Self-Employed

1989-1990 Center for Corp.Communications, Inc./Ingram Publishing; MI

Office Manager

Corporate Marketing/Print Material Publishing & Distribution

Bookkeeping for two companies including journal entries for split expenditures

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Tracked intra-company funds transfers and owners with-drawls

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Worked with Accountants at Deloitte & Touche to finalize financial data for tax reporting; adjusting entries

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A/P & A/R, Bank Reconciliations

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Payroll & Related Taxes

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Supervision and development of office staff

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Special Projects: Set up first computerized Bookkeeping system used in this company with DacEasy Accounting

software.

Education

• Aquinas College, Grand Rapids, MI. Accounting I & II. GPA 4.0

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