CRYSTAL T. GATTO

**** ******** **, ********, ** *0062 ♦ 404-***-**** ♦ hhuwn0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A results-oriented professional with solid experience managing a full spectrum of human resources functions. A dynamic communicator very adept at developing and maintaining lasting professional relationships built on honesty, trust and integrity. An accomplished leader dedicated to improving productivity while initiating and promoting cost containment strategies that support the organization’s mission and goals.

Policy Development & Administration ~ HRIS Database Implementation & Administration

Worker’s Compensation ~ Benefit Programs ~ Recruitment & Selection ~ Team & Morale Building

Employee Relations ~ Complaint Resolution ~ Employee Counseling ~ Federal & State Employment Law

Employee Development & Training ~ Payroll Administration ~ Program & Event Management

PROFESSIONAL EXPERIENCE

Human Resources Consultant, Willis HRH 2008 to 2009

• Partner with corporate human resource team members to find appropriate solutions to various problems while ensuring compliance with state and federal law.

• Counsel clients on best practices in areas of strategic planning, total rewards, performance management, and employment law.

• Develop and administer comprehensive trainings for human resources professionals, management personnel and employees on topics such as FMLA, Diversity, Ethics and Workplace Harassment.

• Develop various policies for clients or revise current policies as necessary.

• Conduct industry benchmarking and provide full analysis of results.

• Perform full human resources audits and provide clients with executive summaries of findings, including solutions for compliance.

Sr. Human Resources Generalist, StoreLink Retail Group 2005 - 2008

• Managed all human resources functions for 40 managers & 500+ employees in 360 locations spanning 7 states.

• Thoroughly investigated all complex and high exposure conflicts such as those pertaining to sexual harassment and discrimination. Ensured all issues were resolved ethically and in compliance with federal and state laws, as well as in the company’s best interest.

• Partnered with field managers relating to all employee relations activities so that policies & procedures were enforced correctly and consistently (drafted disciplinary actions, discussed options for resolving issues & coached managers through necessary steps).

• Responsible for all aspects of recruiting including, but not limited to ad placement, pre-screening, interviewing, administering pre-hire assessments, processing background investigations, and drafting offer letters.

• Oversaw all employee benefit programs from contract negotiations to launching of new programs, conducted open enrollments and researched industry trends.

• Responsible for all aspects of worker’s compensation including case management, claims investigation, partnering with legal counsel to prepare defense of litigated claims, and monitoring claim trends. Promoted workplace safety through establishment of a safety committee, as well as ensured proper trainings were conducted on safety techniques.

• Handled all unemployment claims and represented the company as necessary in hearings.

• Created and instructed comprehensive training programs for managers in areas of hiring, policy compliance, and complaint resolution and employee development.

• Implemented company’s HRIS system and served as primary administrator by auditing data and creating reports that streamlined processes and procedures.

• Monitored hiring practices and terminations to ensure compliance with all federal and state regulations.

Human Resources Generalist, CBIZ/Benmark 2001 - 2005

• Responsible for all aspects of recruiting including, but not limited to ad placement, pre-screening, interviewing, administering pre-hire assessments, processing background investigations, and drafting offer letters.

• Processed semi-monthly payroll for 120+ employees and prepared month end reports such as payroll and benefit journal entries.

• Conducted new hire orientations and annual benefit enrollment meetings, and performed various administrative duties such as maintaining personnel files, development and maintenance of the applicant flow log and creating and maintaining organizational charts.

• Created employee recognition programs, coordinated team building exercises and planned quarterly celebrations designed to boost employee morale.

• Provided employee counseling, implemented corrective action plans, conducted exit interviews and processed terminations.

• Entered and managed employee data in HRIS system, performed testing on system as necessary, and provided feedback on operational capabilities.

• Created presentations and materials for employee trainings, as well as conducted training sessions as needed.

• Planned and coordinated all corporate events such as holiday parties for 250 people, annual 3-day sales meetings for 100, quarterly trainings for independent contractors, and monthly trainings for staff.

• Revised employee PTO program and produced a system to track and record data.

Senior Account Coordinator, Turner Broadcasting (Network Sales) 1999 - 2001

• Responsible for the development and ongoing maintenance of high profile accounts such as Grey Advertising, Coca-Cola, Nestle, Sony Pictures, General Motors, Warner Lambert, Proctor & Gamble, and America Online.

• Through quality assurance all advertiser expectations were continuously met and compliance of sales guidelines was consistently enforced.

• Effective use of analytical and problem solving skills helped to decrease the number of on-air discrepancies, thus increasing company profit.

• Trained new staff members and provided quality control as needed.

Account Executive, AppleOne Employment Service 1998 - 1999

• Generated new business and developed existing accounts through extensive cold calling, prospecting and networking with client companies.

• Participated in trade shows and job fairs to market and promote the company.

• Performed employee recruitment, interviewing, screening, and placement of candidates.

EDUCATION

University of South Carolina, Columbia, South Carolina

Bachelor of Arts, Psychology

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