NAVNIDH KOCHHAR

Address: C-** Seema Apartments, Plot No.7, Sector-11,

Dwarka, New Delhi - 110075

Ph: 981-***-****, E-mail: hhoama@r.postjobfree.com

Total Experience: 7+ years with extensive experience in the field of IT Service Management

(Specialized in MIS, Forecasting, Capacity Planning & Asset Management)

OBJECTIVE:

Being productive by being result oriented with positive approach and proactive in a given situation can add value to myself and the work environment.

PROFESSIONAL EXPERIENCE:

COMPUTER SCIENCES CORPORATION INDIA P LTD.

January’ 2005 till date

Designation: Capacity Planner, Forecasting & MIS

(April’2008 till date)

Current Job responsibilities:

• To determine Service capacity needed by Client to meet changing demand of work

• Demand Management by looking at capacity requirements and arrangements for the short term and long term

• Analyzing the collected information, Using Trend Analysis to predict future Utilization, Analysis of current systems and components to initiate efficiency improvements or the acquisition of additional IT components

• Implementing the changed or new capacity that was identified during the monitoring, analysis and tuning activities

• To determine Service capacity needed by Client to meet changing demand of work and analyzing the collected information, using trend analysis to predict future utilization

• Working on KPI and Trend Analysis of server performance

• Monitoring the server components like CPU utilization, disk utilization, network utilization, number of users and logins, and number of licenses to ensure that the agreed-upon service levels are achieved

• Forecasting user figures and server capacity requirements

• Working on ITIL framework to raise change requirements for installing and decommissioning the blade servers

• Developing databases in MS-Access to manage daily task and large amount of data

• Developed macros in MS-Excel & Access for reducing time and increasing performance of the team and account

• Extensive data analysis and mining

Designation: Hardware Asset Management - Account Lead

September’ 2006 - April’2008 (24 months)

ITIL Service Asset & Configuration Management experience for numerous clients located globally. Always interested in tool/process automation, service transition, service improvements, data analysis as well as business reporting.

Job responsibilities:

• Defines staff tasks, activities, methodologies, deliverable, roles, and responsibilities.

• Managing inventory control, asset recovery, redeployment, disposal, transfer, and retirement, as well as invoice processing.

• Establishes and maintains avenues of communication for appropriate internal and external stakeholders including weekly status reports and quarterly and annual meetings.

• Ensuring proper reporting and audit protocols are documented and managed to ensure quality control.

• Creating efficiencies to improve the reconciliation accuracy of interfaces between the multiple systems used for asset and financial management of IT hardware and software.

• Work with business and project development teams to assess and recommend the appropriate configuration methodology for new and existing business.

• Manages human resources to enhance capabilities while adhering to budgetary considerations.

• Interact with Client to understand the business requirements and setting up timelines, targets as per defined SLAs. Identify account requirements and transform them into Asset Management business deliverables.

• Delivering training to the new starters on the tools and processes of Asset Management.

• Documentation of the Processes as per standard guidelines and ensure regular and stringent Quality Process Reviews

Senior Coordinator Service Delivery

January 2005 – September 2006 (20 months)

• Appointed as Subject Matter Expert for eInventory (Online Repository).

• Performing & managing the work of account based activities

• Knowledge of all the activities of Hardware Asset Management, For instance, Asset Evergreen, e-inventory, server evergreen, project evergreen, IES uploads etc

• Supporting one of the biggest accounts of EMEA, meeting all its deliverables, handling critical situations, coordinating with team members to meet their timelines

• Coordinating with account leads overseas for managing the client owned activities

• Have initiated e-inventory process single - handedly for many EMEA accounts by imparting knowledge transfers

• Handling critical work, such as accounts global health scorecard

• eInventory regional scorecard

• Updating work instructions on regular basis as per the process

Certification & Classroom Trainings at CSC:

• ITIL Foundation V3 Certified

• Quality training : Six Sigma awareness, ITIL Foundation

• Soft skill trainings: Stress Management., People Management, Interpersonal skills, Leadership skills

• Management training: MBTI Workshop (Myers-Briggs Type Indicator)

• CSC specific training: Unicenter Service Delivery software, GCARS tool

HEWITT INTERNATIONAL SERVICES (India) Pvt LTD.

Mar’ 2004 to Dec’ 2004 (10 Months)

Designation: Process Associate

Hewitt Associates is a global human resources outsourcing and consulting firm delivering a complete range of human capital management services. It handles the account of Fortune 500 companies.

Job responsibilities:

• Dealing with benefit centre based in Atlanta, U.S on issues related to reports of the client process.

• Underwent training in Life Insurance management. This involved processing coverage’s of individual subscribers and their dependents, processing different kinds of specialties coverage’s. Training provided on the U.S medical benefits plans, life insurance, health & welfare plans offered by various health plans.

• Editing the client accounts with the help of documentation provided from the client end, maintain the client data on software like Graphical User Interface (GUI) and Mainframe (IOF).

• Updating Standard Operating Procedures (SOP) on regular basis and send all Updates to the team in Atlanta, U.S.

EDUCATION

• Graduated in Bachelor of Information Technology (BIT) 1999-2002 from IGNOU, New Delhi.

• BTEC Higher National Diploma (HND) in Computing and Business Applications

• Two years diploma in Computer Programming from NIIT.

Applications worked on Microsoft Office 97- 2007

R.D.B.M.S worked on MS Access, SQL Server 7.0

Other Tools (Asset Management Specific) USD, AMI, Remedy

Reporting Tools Worked on Crystal Reports, MS- Excel

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