RAJINDER RATHORE

*****, ** ***.

Surrey, BC

V*S 2B1-Canada

hh4ff4@r.postjobfree.com

Cell: 778-***-****

Resume

Objective

Cisco & Microsoft Certified engineer having 9 years of experience in Telecommunication industry for Network/Security designing, Implementation ,troubleshooting and VOIP, certified in CCNA (R&S & Security),CCNP,CCIE (R&S Written), MCITP, available for technical project work or a full-time position in positions related to Data Centers, IT infrastructure, IT Security and/or Systems Development. I will be instrumental in helping my organization maintain a strategic, competitive edge by providing strong, positive leadership and driving excellent performance in the teams, projects, and services I manage in order to maximize the business value to the organization. This position should be challenging, provide project and/or program leadership opportunity, additional opportunities for growth, and be recognized as making a vital contribution to the organization.

TECHNICAL SKILLS

Senior Information Technology Professional in Networking, Security, VOIP and Data center Management. In depth experience & understanding of network infrastructure, client/server environment and related security best practices/processes, methodologies and industry standards. A practical, hands on and highly motivated individual that has a continuous desire to keep up to date with the rapidly changing environment of future technology.

Managed designing, Implementation and security of data and voice networks. Monitored and maintained physical and logical security and access to systems. Responsible for support of existing security policies and procedures, as well as creation and implementation of new security procedures, firewall, modernization of firewalls, and inbound e-mail security. Assisted with the upkeep of network infrastructure including switches, routers and load balancers.

Ability to perform installation of network cabling & termination.

Immense ability to discover, diagnose and correct network performance problems and failures.

Proficient in the preparation and maintenance of network documentation and Network diagrams using MS Visio and E-draw.

Deep understanding of telecommunications and network industry concepts, methods and standards for application to assigned work.

Managed Data Center operations with full accountability for the cost-effective, on-time management.

Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations.

Worked with vendors to help produce robust solutions for cooling and fire protection.

Enforced audit controls under ISO 27001 to ensure compliance for audits.

Configuration and management of L2 & L3 switches.( 2960 series, 3560 POE Series and 3750, series) and CISCO routers/Firewall (1841, 2500, 3800 and 7200 series, Cisco ASA, Intrusion Prevention System , Cisco MARS , WLAN 2106 etc.).

Strong knowledge of Network Policies and Security standards for effective communication.

Business recovery plan, solution and implementation as part of the Business continuity planning, IT disaster recovery, Change Management, Configuration Management and Capacity Management.

Knowledge of Cisco Call Manager and AVAYA Communication Manager, Fair understanding of ITIL.

Excellent knowledge and hands-on working experience with Windows operating systems , IOS Up gradation of Cisco devices ,network configurations (NAT,PAT,ACLs etc.) , services, routing and protocols (MPLS, TCP/IP, SMTP, ,RADIUS,TACACS,TELNET, DNS, DHCP, RIP V1 & 2, EIGRP, BGP, OSPF, HSRP,IP SLA, IPsec, PIM,ICMP,SNMP ,SIP,H.323,SSH,Site to Site VPN, Remote VPN, QOS etc.) ,VLANs , InterVlan routing, STP, VTP, Policy base routing and Configuration on VOIP Equipments like Novatech,Vallient,Linksys ,Packet 8 & Avaya IP phones, Cisco Call Manager ,Windows Networking & Active Directory, ISA Server, Exchange Server 2003 etc.

Hands-on working experience of Network tools & logging software (Solarwinds Orion, Packetseeker, OP-Manager, Cola Soft, Wireshark, Kiwi Syslog). Web filtering software (Web sense & surf control), Nessus & Nipper vulnerability software.

Practiced in working well alone or as a team member in a fast-paced environment.

Excellent problem-solving, communication, and interpersonal skills.

Excellent understanding of various security policies and Procedures.

Training & Certifications

• Cisco Certified Internet Expert (R&S Written)

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA R&S & Security)

• Cisco Certified Firewall Specialist.(SNPA)

• Microsoft certified IT Professional (MCITP).

Educational Qualification

• B.C.A. from Allahabad University, India Year of passing 2005

• Two year’s Diploma in computer software engineering from UPTRON ACL, Patiala. (India)

• DOEACC ‘O’ level covering 3 modules i.e. VB, Business Systems & Personal Computer software.

Operating Systems

Windows Server 2008, Windows Server 2003, Windows 2000 Server , Windows 7, Windows XP, Windows Vista, Windows 2000 Professional, Windows NT Server,

Project Undertaken

• As Network SME for Intelenet Global Services Pvt. Ltd. on Domestic Vodafone BPO - September 2008 to December 2008 ,Team Size – 1. Location – Mohali - India

Project J&K: Configuring 50 seats (24*7) for Vodafone BPO (Jnk Prepaid/Postpaid) Configuration of Cisco L2 (3560 Series) Switches, Configuration of L3 Core switch with redundancy (3750), Configuration of Cisco Routers (3845) with redundancy using HSRP. , Configuration of Firewall (ASA- 5510), Configuration of Avaya IP Phones. Configure BGP on router using MPLS link between Mohali & Pune.

Project Himachal Pradesh : Established 90 seats (24*7) for Vodafone BPO (HP Prepaid/Postpaid) Configuration of Cisco L2 (3560 Series) Switches, Configuration of L3 Core switch With redundancy (3750) , Configuration of Cisco Routers (3845) with redundancy using HSRP. , Configuration of Firewall (ASA- 5510), Configuration of Avaya IP Phones. Configure BGP on router using MPLS link between Mohali & Pune.

• As Network SME for Intelenet Global Services Pvt. Ltd. on Domestic Vodafone BPO - March 2008 Team Size – 1. Location - Mohali

Project: Established 200 seats (24*7) for Vodafone BPO (Delhi Prepaid) Configuration of Cisco L2 (3560 Series) Switches, Configuration of L3 Core switch With redundancy (3750) , Configuration of Cisco Routers (3845) with redundancy using HSRP. , Configuration of Firewall (ASA- 5510), Configuration of Avaya IP Phones.

• As Network Administrator for Intelenet Global Services Pvt. Ltd. on Domestic Vodafone BPO from February 2007 - March 2007 Team Size – 6. Location - Mohali

Project: Established 700 seats (24*7) for Vodafone BPO (Punjab & Haryana Pre paid & Post Paid) Configuration of Cisco L2 (3560 Series) Switches, Configuration of L3 Core (3750) switch With Stacking redundancy (3750) , Configuration of Cisco Routers (3845) with redundancy using HSRP. , Configuration of Firewall (ASA- 5510), Configuration of Cisco Mars - 20, Configuration of Avaya IP Phones.

• As Project Leader for Us Callnet on Complete International Call center setup Team Size : 4 Location : Chandigarh

Project: Configured and design 60 Seats for outbound & 12 seats of inbound call center includes LAN/WAN designing/ Implementation/ Configuration, Packet 8 IP Phone Configuration, Audio code MP-124 Configuration, Maintaining two ISP (Primus/ Sify) for VOIP redundancy with Net yantra Dialer.

• As Project leader leads the team of 4 Network Engineer Location: Chandigarh

• Project: Established 35 Seats outbound call centre, with Progressive dialer & predictive dialer (Parsec). LAN/WAN Designing /Implementation/ Configuration, MP-108 Audio code Configuration etc.

Experience:

BCIT (British Columbia Institute of Technology) August 2010 to Present

BCIT is one of British Columbia’s largest post-secondary institutions with more than 48,000 students enrolled annually (16,600 full-time, 31,600 part-time). We offer practical career credentials designed for the workplace, including degrees, diplomas and certificates spanning Applied and Natural Sciences, Business and Media, Computing and Information Technology, Engineering, Health Sciences and Trades.

Established in 1964, BCIT now has five main campuses as well as satellite locations province-wide. BCIT’s international partnerships span training, education and research initiatives in South America, Central America, East Asia and Eastern Europe.

Cisco Network Academy Instructor

Job Responsibilities:

Teaching Cisco Courses (CCNA,CCNP) in Cisco Network Academy at BCIT.

Intelenet Global Services Pvt. Ltd., Feb 07 - Aug09, India

Intelenet is a Global BPO & ISO 27001 certified company led by the Intelenet Management team, backed by Blackstone, a leading Global Private Equity Player. While Blackstone, the majority stake holder, provides the financial strength Intelenet needs to lead in a global marketplace, Intelenet’s Management team, which has been with Intelenet since inception, has been instrumental in driving the growth experienced by the company. Intelenet domestic is the Vodafone Service Partner in India.

Network SME

Job responsibilities:

From the initial stage of project:

Managed 3 Data Centre’s for Vodafone BPO in India.

Managed the team of 40 of People of Technology Department.

Managed the Voice & Data cables architecture and connectivity of more than 1200 desktops.

Manage, maintain and ensure 100% uptime of voice and data networks (WAN and LAN), VOIP network and integrated systems, applications and hardware infrastructure 24x7 to agreed service support SLA’s of customers. Ensure customer satisfaction - both revenue and internal customers. Manage data and network security and reliability (firewalls, website security etc.)All IT (software, hardware, communication) assets licensing, maintenance and inventory.

Document implement process in the function, Provide inputs to business managers for the preparation of IT budgets, Monitors and directs the daily activities of the team.

Complete Project Setup (IT infrastructure / Networks/ Servers/ Security) and Management of new Process based on VOIP for a top Telecom Client.

Manage documentation; implement processes and standards as per ISO 27001.

Team management and Service level escalations and service improvement process.

IOS Up gradation & IPS signatures up gradation of Network & Security devices.

Implementation, configuration of backbone infrastructure for DATA & Inbound Voice Process for Vodafone BPO at Mohali (India).

Configuration and management of L2 & L3 switches.(3560 POE Series, 2960 series, 3750, series) by creating different 2 VLANs.

Worked on CISCO 1841 internet series, CISCO 7200 and 3800 series routers with redundancy for 100 % availability of network without any downtime.

Worked on ASA 5510 with AIP-SSM 10 Module for NAT/PAT, VPN and Network Security & also on tipping point.

Configured CISCO MARS 20 for network security, attack detection and reporting.

Hardening of all network devices & updating all N/w diagrams using MS VISIO.

Preparation of Network SOPs (Standard Operation Procedures) documents.

Handled WAN connectivity between Delhi Vodafone Data Centre & Mohali with two links TATA & Reliance and creates redundancy using (HSRP) and Pune Vodafone Data Centre connectivity with Mohali branch using MPLS with BGP & IP SLA (For redundancy).

Worked on Advantenet Manage Engine OPManager for network devices health & uptime, WAN traffic analysis functionality with the configuration of SNMP on all N/w devices.

Handling VPN connectivity between 3 sites of Intelenet.

Interfaced with vendors and service providers ensuring that hardware and software problems with dealt with efficiently and effectively, with a minimal downtime.

Installed Video Conferencing Setup via MPLS for all sites of Intelenet.

Implementation of GITRS (Global Information Technology Requisition system) Remedy tool for change management process across all the locations.

Spire Outsourcing Pvt Ltd. Aug 06 – Feb 07, India

Sr. Network Engineer

Job responsibilities

• Installation of software, commissioning of core networking systems and network security.

• Installation, configuration & management of CISCO Pix 515E Firewall.

• Applying various security policies and implementation & configuration of VPN’s between firewall and routers for different sites to connect USA and UK client’s Server’s for secure encrypted communications and Remote Access VPN.

• Installation & commissioning of CISCO layer 2 & layer 3 devices.

• Configuration and management of Data VLAN’s and Inter-VLAN routing.

• Worked on various routing and security policies for effective communication.

• Configuration of VOIP equipments like Nuera F-200, Cisco 5300, T1 Channel Bank, Mediant -2000.

• Maintenance of Database server, Application server & the CTI ( Computer Telephony Integrated Server)

US Callnet. Ltd, Jan 06 - Aug 06, India

Job responsibilities

Designing & implementation of LAN/WAN & VOIP Equipments.

Configuration & Maintains of (Packet 8), Linksys, Vonage, VoIP IP Telephones.

Installation, configuration and management of CISCO Routers, Switches and PIX.

Configuration & implementation of NAT & PAT.

Applying various security policies and implementation & configuration of VPN.

Configuration of CTI (Computer Telephony Integrated) Server.

Ocean Callnet Pvt. Ltd, Jan 05 - Dec 05, Manimajra, India

Network Engineer

Job responsibilities

Worked on 3600 series routers.

Responsible for Networking in the fields of LAN/WAN, implementation

Administration and troubleshooting of networks..

Responsible for designing & implementation of windows server and exchange Server.

Configuration of EI/TI Channel Banks & Audio codes (MP-124, MP-108).

IRM Information Technology Ltd, Jan 02 - Dec 04, Jalandhar, India

Network Support Engineer

Job responsibilities

Responsible for the troubleshooting and maintenance of the server for the productive dialer PARSEC (Telephony Server, Database Server, Application Server, PDC & BDC).

Maintenance of LAN/WAN Networks.

References available upon request.

(Rajinder Kumar Rathore)

Contact this candidate