Mark R. Urick

*** ******* ****

The Villages, FL 32162

hdu7uq@r.postjobfree.com

1-352-***-**** Home Phone

1-262-***-**** Cell Phone

Professional History

Travel Counselor 09/2011 – 07/2012

Legendary Journeys- Ocala, FL

Selling Cruises and Tours to the public, clerical duties

Phones, dealing with the public, using Wincruise

Travel Counselor 11/2009-12/2010

Legendary Journeys – Summerfield, FL

Sold Cruises and Tours to the public, clerical duties,

Phones, dealt with the public via phone or face to face

Clerical Assistant 03/1993- 05/2009

Dave Anderson State Farm Insurance – Elkhorn, WI

Measured properties, clerical duties, phones, took payments,

Dealt with the public

Shore Excursion Sales Staff 05/2007 - 09/2007

Norwegian Cruise Lines America – Hawaiian Islands, HI

Travel Counselor onboard “Pride of America” Customer Service

Faculty Led Programs Specialist 06/2006 – 02/2007

University of Wisconsin- Whitewater, Whitewater, WI

Arranged Travel for Professors and Student, prepared

Student budgets for Faculty Led Programs, dealt with

Students and Professors

Travel Counselor 05/2001 – 09/2001

AAA Travel Call Center – St. Petersburg, FL

Sold Travel to clients in TN, GA, FL and CA

Dealt with the public via the telephone.

US Cellular 10/2000-02/2001

Customer Service Rep in Call Center

Waukesha, WI

Customer Service Representative 06/1999 – 10/2000

Primex Inc., - Lake Geneva, WI

Sold Klockit and Lou Davis Wholesale

Worked in Call Center dealt with public

Via the telephone

Reservations Agent 06/1997 – 08/1998

Midwest Express Airlines – Oak Creek, WI

Sold airlines tickets to clients all over the USA

Worked in Call Center dealt with the public

Other Skills & Education

Language Skills include conversational Spanish and Japanese and ASL Sign Language

Computer Skills include Apollo, Sabre, Fidelio, Wincruise as well as outlook, excel and word computer systems.

B.A. Sociology with Philosophy Minor May 2004

University of Wisconsin – Whitewater

Whitewater, WI

Contact this candidate