Customer Service Real Estate
Resume:
Jennifer Edwards
Hendersonville, NC 28792
828-***-**** Cell 828-***-**** Work
************@*****.***
SSN# ***-**-****
UNITED STATES CITIZEN
Demonstrated Strengths:
• Successful experience with the diverse public in areas of sales and services
• Commended for ability to resolve problems and make the impossible..possible
• Skilled at planning, coordinating, training, and monitoring programs
• The ability to communicate with anyone in any situation, by understanding different perspectives and listening to the real issue
Experience
Administrative/Grant Manager, Mountain Valleys Resource Conservation & Development, Marshall, NC
2008-2011/Current
Supervisor – Russell Blevins
Contact Info – 828-***-**** x5
Manage all financial accounts
• Process accounts payable and receivable
• Reconcile ledgers
• Process requests for payment
• Payroll
• Federal and State Quarterly reports
Assist with the writing of grants
Budget administration of grants
Develop and manage website
Grant Management
• Process requests for payment
• Prepare special reports as requested by Grantors
• Maintain files with up to date information and correspondence concerning all grants
General administrative duties
• Answering phone
• Filing & Copying
• Entering and retrieving data in computer
• Assembling materials for various functions
• Sending Faxes
• Requisition supplies
Schedule and Coordinate Council and Executive Meetings to include meals at accommodating facilities at various locations over 3 counties
Schedule, coordinate, and make logistical arrangements for public meetings, conferences, conventions, etc, as assigned
Serve as a liaison with federal, local government, non-profit, and private agencies
Attend trainings, meetings, seminars and/or workshops to enhance job knowledge and skills
Responsible for the completion of various projects, reports, and assignments as requested
Ability to work under pressure to meet deadlines
Administrative Assistant & Education Coordinator, Madison County Soil & Water Conservation District
2006-2011/Current
Supervisor – Bailey Mundy
Contact Info – 828-***-**** x3
Coordinate and perform a range of staff and operational support activities; serves as a liaison with other departments
Provide administrative support for the department
• Answering telephone
• Assist customers
• Resolves or refers a range of administrative problems and inquiries.
• Requisition supplies
Schedules and coordinates a variety of meetings, events, interviews, and appointments
Prepare and submit advertisements for various programs and events to the local newspaper
Creation of brochures for various programs and events
Prepares and assists with the preparation of statistical and narrative reports
Manage all financial accounts
• Process accounts payable and receivable
• Reconcile ledgers
• Process requests for payment
• Create financial reports
Develop and coordinate a variety of educational activities and programs
Prepare and conduct public presentations of educational programs to community and school groups
Prepares and distributes agendas, attends district board meetings, prepares minutes, assists board members with travel reimbursement
Grant Management
• Process requests for payment
• Prepare special reports as requested by Grantors
• Maintain files with up to date information and correspondence concerning all grants
Attend trainings, meetings, seminars and/or workshops to enhance job knowledge and skills
Responsible for the completion of various projects, reports, and assignments as requested
Ability to work under pressure to meet deadlines
Legal Assistant, Attorney Robert A. Phillips, Burnsville, NC
2005-2006
Supervisor – Robert A. Phillips
Contact Info – 828-***-****
Drafting of contracts, deeds, and other legal documents
Preparation of settlement statements
Responsible for reviewing real estate closing documents and legal property descriptions
Perform the final closing of real estate transactions
Responsible for the payout of real estate and commercial transactions
Registration of documents at registry office
Preparation of written correspondence and invoices
Coordinate the gathering of information from various contacts, contracts, and documents
Capable of working quickly and accurately under pressure to successfully meet deadlines
Effective oral and written communication skills
Strong computer skills
Filing
Tier II Customer Care Specialist, FKNC, Elizabethtown, KY
2003-2005
Supervisor – Susie Brinkley
Contact Info – 270-***-****
Responsible for receiving calls from customers and various creditors providing accurate data entry for
• Enrollment for recurring payment option
• Error free changes to recurring payment option
• Setting up check by phone payments
Providing customer service for web payments with affiliate vendors such as:
• HSBC
• Mitsubishi
• Consumer Portfolio Service
Conducting research on customer disputes in a timely manner
Perform as back up for Quality Assurance
Perform as the department Subject Matter Expert, responsible for the writing and update of department policies and procedures
Conduct training for new employees
Serve as an escalation point resolving unusual problems
Controlling tempo of situations with a positive and professional attitude
Investigate fraudulent activities
Reconcile misapplied funds
Strong problem solving and analytical skills
Understanding of NACHA rules and guidelines
Call Center Representative, FKNC, Elizabethtown, KY
2003-2005
Supervisor – Jessica Lagadinos
Contact Info - 270-***-****
Responsible for receiving customer/creditor calls to arrange payment transactions to the creditor.
Nurses Aide, Interim Health Care, Asheville, NC
2001-2002
Supervisor – Mitch Holcumb
Contact Info – 828-***-****
Documented and tracked clients overall daily health
Supervised client’s daily diet, health, welfare
Counseled clients to promote good mental health
Youth Care Worker, Caring for Children, Asheville, NC
2001
Supervisor – Renay Owen
Contact Info – 828-***-****
Supervised and counseled victims of neglect and abuse as well as juvenile delinquents
Documented daily progress and incident reports
Provided guidance to function well in society
Hostess, Outback Steak House, Columbus, GA
2000
Contact Info – 706-***-****
Provide direct customer service
Complete multiple tasks under stressful conditions
Education/Related Training/Knowledge, Skills, and Abilities
Continued Studies: Business Administration, Sullivan University, Penn Foster
Accounting 1, 2, 3
Certified Notary Public
Treatment Family Meeting Service Training
Therapeutic Child Intervention Training
Disease Prevention Training
Parent Teaching
Microsoft Word
Power Point
Publisher
Excel
QuickBooks
Knowledge of modern office practices and procedures
Knowledge of business English, spelling, and uses
Skill in report preparation
Skill in analyzing and compiling statistical data
Skill in organizing and prioritizing work
Skill in public and interpersonal relations
Skill in oral and written communication
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