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Customer Service, Data Entry, Quality Assurance

Location:
United States
Posted:
March 22, 2012

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Resume:

Rebecca A. Fischbein

** ***** ********* **.

Charleston, SC 29407

843-***-****

hd17k6@r.postjobfree.com

Education

University of South Carolina. (2005-2009) Columbia, SC

Bachelors of Arts and Science

Major- Sociology

Minor- Social work

• Carolina Alumni Association

• Hillel

• Gamma Phi Beta

Work History

May 2011- February 2012 Align Networks Jacksonville, Fl

Quality Assurance Representative

Multitask with various people and files. Independently cover individual insurance companies to insure compliance of Align Network’s protocol. Handle vast amounts of data entry and analysis for medical records. Complete knowledge of the company and ability to answer any questions, including but not limited to claim status, contractual obligations, protocol, and general information. Assist in the training of new hires. Point of contact for adjusters and case mangers to ensure they receive requested reports within a given time period.

August 2010-May2011 Align Networks Jacksonville, Fl

Scheduling Coordinator

Specialized in the protocols of California worker’s compensation to help schedule physical therapy for injured workers. Used outstanding customer service and a positive attitude to ensure each patient was happily placed within the network. Ability to multitask with scheduling as well as answer phone calls as they came in. Data entry of sensitive material. Helped come up with ideas to improve the department as a whole.

August 2009-2010 Communities in School-AmeriCorps St. Augustine, Fl

Literacy Tutor

Group and private tutoring lessons in a school from kindergarten through 3rd grade for over 30 students. Provide homework help for 4th and 5th grade in the afternoons. In addition, worked on projects to better the community; including trash/beach clean-ups, project impact, diversity training (2010), and sensitivity training (2010¬).

September 2008- May 2009 Bath and Body Works Columbia, SC

Sales Associate

Assess customer’s needs, helping them with products, and assisting from entering store to checkout.

References Upon Request



Contact this candidate