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Manager Customer Service

Location:
OH, 43004
Salary:
80000
Posted:
July 24, 2011

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Resume:

**** ******* ***.*********, ** *****USA Home: (***) 750-9906Mobile: (614) 425-5580E-mail: hbpz5n@r.postjobfree.com

Edwing E. Perez

Executive Summary A highly results-oriented Logistics professional with a track record of experience provides leadership and coaching people in warehouse, distribution, transportation, packing, and material handling. Successfully accomplishes logistics functions and special logistics projects conformity with safety, quality, time, and budget expectations in order to exceed customer satisfaction and goals accomplishment. A wide logistics business administration knowledge guarantee to be in compliance with policies, ISO9000 certification, and regulations. Demonstrated Spanish speaking, leadership, and interpersonal skills facilitate communication and construct a work team in a multicultural environment. Proven ability in Microsoft Office, Internet and QuickBooks that allow data processing and presentations. Driving skills to operate power equipments and provide training according to procedures and government regulations.

Education AMERICAN INTERCONTINENTAL UNIVERSITY, Chicago, IL. Bachelor of Business Administration - Accounting/Finance. “Summa Cum Laude” SANTA MARIA UNIVERISTY, Valencia, Carabobo – Venezuela. Business Administration for College Graduates. INDUSTRIAL TECHNOLOGY INSTITUTE, RODOLFO LOERO ARISMENDI, Caracas, Capital District – Venezuela. Superior Technician of Industrial Administration

Work History PROGRESSIVE LOGISTICS SERVICES, INC. Jun 2004 – PresentFacility Manager: Be responsible for site’s profit & loss (P&L). Coordinate loading and unloading according to schedule. Recruiting, hiring, training, and motivating associates to assure job satisfaction and meet production expectations. Make follow up to inbound and outbound paperwork. Coordinate daily operations with Dock Supervisors in both days and night shifts. Assure operations are in compliance with company policies and government regulations. Load bills and payroll processing in computer system. Job Hazard Analysis (JHA).Achievements 2010 Audit Compliance score of 100% Developed the Statement of Work of the Order Fulfillment Distribution Facility While being managing English and Spanish staff, improved communication between them and customers’ staff, which built a teamwork environment. After streamlining operations and developing a flash customer satisfaction survey, increased productivity 34%, freight handlers rate per hour 30%, and customer satisfaction 80%. After have developed loading, unloading, stacking procedures, and implementing a training plan, cut turnover 53%. After have implemented a safety and quality program, exceeded minimum audit compliance score (70%) in 2007 to 86.89%, in 2008 (85%) to 95.16%, and 2008 (85%) to 98.36%. The accident program allowed reduction to zero accident during 2008. After redesigning outbound production operations, increased productivity 50%.M. A. FOLKES COMPANY, INC. Oct 2003 – May 2004Shipping/Receiving/Production Team Leader: Coordinated and kept production running on schedule. Transported goods with forklift to be packed and loaded onto trucks. Unloading trucks. Processed data entry regarding to merchandise received. Coordinated shipping and receiving operations.Achievements While redesigning racks system layout, improved speed of put away and picking 40%. Accountable for the TS16949: 2002 certification in the Shipping/Receiving department. Employee of the month after has increased communication and performance in production, shipping, and receiving departments. After have taken accountability in the Pallets Recycling Section, a new layout was created to reassign pallets assembly closer to this section and reduce time in pallets assembling. After has initiated daily production planning, improved awareness in other leads and managers about quickly issues resolutions and proposals for processes improvement.TUSA'S SHOP, KELLY SERVICES, and TIME SERVICES. Jan 2002 – Oct 2003Store Manager/Temporary Employee: Purchased goods and supplies for the store. Managed inventory. Accounting processing in QuickBooks. Established goods' prices. Monitored when (edible) merchandise expired.Achievements While taking English classes at the University of Findlay, opened Tusa’s Shop, a tiny international food store to generate extra income, stay active in the workforce, and practice the language with customers. As a self employed and having schedule flexibility, worked as a temporary employee for Kelly Services and Time Services. Performed warehouse and production/assembly functions for Filtex, Findlex, and other local manufacturer. As a store owner, purchased goods and supplies, managed inventory, and processed accounting records throu QuickBooks. Established goods' prices. Monitored when edible merchandise expired, and performed customer services.STARBOARD CRUISE SERVICES, INC. Oct 2000 - Dec 2001Warehouseman: Picked, pulled, packed merchandise, and managed inventory. Used a WHX system to handle and move merchandise. Drove forklift, order picker, and reach truck. Organized merchandise delivered to stores.Achievements As a temporary employee for a staffing agency, provided training to others temporary workers regarding picking, packing, inventory, using the WHX scanning system, and organize merchandise to be delivered to cruise stores and duty free stores at international airports. After being hired as a permanent employee, considered as one of the faster picking and packing employees. Continued training new full time and temporary employees about warehouse function before mentioned.PERFECA, C. A. Oct 1996 – Sept 2000 Logistics Manager: Coordinated international shipments domestic’s dispatches. Supervised operations in port and planned loading and unloading (containers, trailers, trucks, vessels). Hired national and international transportation companies (ocean, ground, and air). Led/Coordinated integrated logistic export projects of industrial machineries. Established policies and procedures to packing, handling, loading, and unloading of heavy equipment to be transported via ground and sea (regular and oversize cargo).Achievements While managing this 3PL, developed an integrated logistics service with more cost effective structure for customers doing imports and exports. It combined more than one supply chain functions such as packing, warehousing, transportation, custom release, and other logistics values. As a logistics provider, recommended by Procter & Gamble to be one of the carriers of one of its chemical product suppliers (Clariant). The integrated logistics service structure allowed to complete special logistics projects within the quality, safety, time and budget boundaries for companies such as Henkel, Clariant, Taurel (Venepal, Duralux, and Vidriolux), Tecnitornillos, Ceramica Carabobo, and Heinz. Acquired great expertise in the supply chain management. After leading this small 3PL, considered to be one of the few small logistics providers submitting this kind of service by Taurel & CIA’s Sale Manager.

Skills Bilingual proficiency in both English and Spanish Able to listen and communicate by conveying verbal and written information. Customer service and quality oriented. Highly processes analyst to identify, search, and improve work processes. Ability to conduct ISO 9000 internal audits following quality system procedures. Familiar with both Incoterms and Ocean Freight Terminology. Hard worker talented in reliability, flexibility, attention to details, and able to get along well with others at any level. Driving expertise in power equipment (sit-down and stand-up forklift, order and cherry picker) Proficient in both Microsoft Office (Word, Excel, Outlook) and QuickBooks. Familiar with both AS400 and WHX Scanning System. Goal-oriented leader that motivate others and build a teamwork climate to accomplish highly performance. Highly awareness about diversity in the workforce in multicultural environment settings. Results oriented thru planning and organizing skills. Capable in problem solving thru reasoning and creativity when dealing with conflicts and complains.



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