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Technical support

Location:
East York, Canada
Posted:
September 07, 2011

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Resume:

PAUL O’BRIEN

*** ****** **. **** *****, British Columbia V3H 1J3 604-***-****

hb9tsk@r.postjobfree.com

SUMMARY

Proven ability to successfully communicate detailed and complex concepts in a simple and understandable manner. Excellent communication and presentation skills with a talent for team work. Shares information and promotes positive mentoring with co-workers. Energetic, active problem solver. Responds creatively to challenges.

WORK HISTORY

Technical Sales Specialist, Primus Business Services, Vancouver BC June 2008 – Present

Supply pre and post sale technical support and training for all Primus products.

Responsible for defining the scope and sales strategy for highly technical solutions, specifically Managed Server, Managed Security, Managed Wan and Managed VoIP (Hosted PBX).

Successful in increasing sales and increasing post sale client satisfaction.

Account Manager, Glentel Inc., Vancouver BC March 2007 – June 2008

Specialize in Wireless Broadband Data applications. Successful in prospecting, qualifying, designing, presenting and closing solutions within the Forestry, Mining, High Tech and Retail markets through C level contact.

MTS Allstream

From 1987 to 2006 I accomplished the following:

Senior Sales Engineer, MTS Allstream Telecommunications Inc. Vancouver BC 2003 – 2006

In this position I worked with major accounts in conjunction with a Sales Account Executive.

Actively participated in the sales strategy process.

My main focus was to generate new revenue through investigating the customer’s needs and qualifying new opportunities. Primary duties included WAN network design. Router equipment design and pricing. Sales qualifying, presenting and closing.

Designed, presented, and closed new wide area network architecture for The Province of British Columbia that resulted in a turn around from declining revenues to a new contract worth $1,500,000.00.

Designed, presented and closed WAN network that included managed Cisco routers, network components and IT services to Harmony Airways.

Instrumental in designing and presenting Voice over IP solution to Harmony Airways that resulted in initial equipment sale worth $135,000.00 as well as network components worth $10,000.00 in monthly revenue

Paul O’Brien Page 2

Manager Sales Engineering, Allstream Telecommunications Inc. Vancouver BC 2002-2003

Managed a team of professional sales engineers. Focused the team on technical support and sales goals.

Successfully implemented team building initiatives which enhanced collaboration and productivity

Managed delicate personnel issues during a period of corporate restructuring and downsizing.

Sales Engineer, AT&T Canada Vancouver BC 2000 – 2003

Duties and focus similar to Senior Sales Engineer above.

Worked within a team dedicated to supporting HSBC Bank, Insurance Corporation of British Columbia and other strategic key accounts.

National Service Manager AT&T Canada, Vancouver BC 1998 – 2000

This was a “post-sale” role responsible for maintaining customer satisfaction with the installation and ongoing maintenance of supplied products and services. Successful in interfacing between technical and repair services and major corporate clients. Managed monthly serviceability reports and meetings. Skilled in facilitating collaboration between various stakeholders to achieve mutually acceptable outcomes.

Sales Engineer, Vancouver BC Unitel / AT&T Canada 1993 – 1998

Mentored territory Sales Representatives in technical sales techniques and product knowledge primarily in the medium size business market segment.

Sales Specialist Packet Switching, Western Region Unitel 1990 – 1993

Supported all sales activity for X.25 packet switching network in Western Canada.

Developed sales pricing tools and marketing material.

Exceeded sales quote every year.

Major Account Executive, CNCP Vancouver BC 1987 – 1990

Sales leader for major and key strategic accounts.

Responded to RFQ and complex bid requests by facilitating the efforts of many experts.

Won major contract away from competition with University of British Columbia.

Won major contract away from competition with Hong Kong Bank of Canada.

Exceeded quota every year.

Three time President’s Club Member.

Account Representative, Digital Systems Inc Vancouver BC 1985 -1987

Gained Valuable experience in this “Hunter” role.

Successful in supplying phone equipment to all P. Lawson Travel locations in the lower mainland utilizing referral prospecting techniques.

Exceeded quota every year.

Account Representative, Telus (Formerly Altel Data a div of AGT, Edmonton AB 1980 – 1984)

Gained exposure to the oil and gas industry in this Sales role.

Supplied data network to Canadian Utilities Limited for their IBM System 38 mainframe and cluster controller network throughout western Canada.

Worked with many of the suppliers to the oil and gas industry such as Finning and R Angus heavy equipment.

Sold Develcon Data Switch and DEC PDP mainframe to Northwest Computer Centre.

Managed territory by prospecting and qualifying new business.

Exceeded quota every year.

PROFESSIONAL DEVELOPMENT

Business Administration Diploma, Humber College of Applied Arts and Technology, Toronto, ON.

Cisco CCNA

Motorola professional certification

Ongoing professional development on topics including:

- Presentations

- Sales

- Negotiations

- Management

- Local Area Networks

- Wide Area Networks

- Voice and Data communication equipment.

- Mitel VoIP

- IP/Internet



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