Pc tech

Jason P. Ostrowski

**** ***** **** *** ** 224-***-****

Waukegan, IL 60087 *********@*****.***

CAREER OBJECTIVE

A field service technician opportunity that would allow me to utilize my academic training and my independent judgment skills to proceed in a career path enabling me to supervise other field technicians.

CERTIFICATIONS

CompTIA A+ IT Essentials 2010

CompTIA A+ IT Technician

SUMMARY OF QUALIFICATIONS

Microsoft Office 2003 Word, Excel, and Outlook

Troubleshoot computer issues and escalate as necessary

Analyze and diagnose hardware and software issues

Hardware: HP, Dell, Toshiba

Ability to install hardware and software

Remove viruses ,malware and spyware

Perform hardware backups and restore backups

TECHNICAL EXPERIENCE

Windows 2000, Windows 2003 Windows XP, Windows Vista, and Windows 7 operating system installations, as well as local machine settings and network configuration.

Active Directory administration which includes tailoring organizational units and group structure, create and publish network printers, configure and implement domain-wide security templates and group policies, and creating and managing domain user and group accounts.

NTFS folder and file level permissions to grant user access.

Set-up and implementation of DHCP service.

Documenting and tracking all peripherals and Network issues.

Troubleshooting hardware and software

TRAINING

Computer Systems Institute, Gurnee, IL 2010

Diploma: Networking Career Program

WORK HISTORY

Waukegan Port District, maintenance helper, Waukegan, IL 2009 – 2010

Perform work orders each day for our boaters and maintain the grounds

Hellanders, Shipping & Receiving clerk, Lake forest, IL 2008 – 2010

Inspected UPS and FEDEX orders to make sure all contents of orders were in

Shipped are products to store when quantity were low or on request

Enterprise Rental Car, Car Prep, Zion, IL 2000- 2009

Customer Service, Phone Inquiries, Resolve Customer problems and make reservation

Inspected and cleaned cars on their returns

Delivered cars as well picked up cars from different stores in the area

International Academy of Design and Technology Chicago, IL

For one year

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