Angelique N. Coe
Mobile: 408-***-****
E-mail: h4sjfr@r.postjobfree.com
http://www.linkedin.com/in/angeliquencoe
Qualifying Skills
à Highly motivated Customer Service Representative with years of experience
à Effective trouble troubleshooting methods and Problem-solving skills
à Ability to establish customer relationships and rapport over the phone
à Strong communication skills, proper phone etiquette
à Ability to take ownership of customer issues and manage multiple demands simultaneously
à Strong team and leadership support works well under pressure with little to no supervision
à Strong interpersonal skills with track record that includes Customer Commendations
à Understanding of PC systems, Internet, Saleforce, ZenDesk, Oracle, Microsoft Office tools
Work Experience
Loopt Inc, Mountain View, CA 8/08 – Current
Customer Support (telecommute position)
à Respond to inbound phone, e-mail and web inquires
à Communicate software bugs appropriately as they are found
à Troubleshoot testing projects to find potential issues and report to QA and Management
à Educate user on software
à Coordinate with IT areas to resolve problems if necessary
à Create Marcos
Rackable Systems, Inc. Fremont, CA 5/07 – 4/08
Customer Service Representative
à Responded to inbound phone, email and web inquires
à Generated RMA’s and entered customer PO’s Checked inventory of item(s) stock
à Worked closely with, Tech Support and Field Tech’s to insure cases resolved properly
@Road, Inc., Fremont, CA 4/00 – 12/05
Account Manager
à Provided training to all new and existing customers. Field Operations: coordinated scheduling of all order with customer(s) and sub-contractors. Project Manager: managed orders from Sales Manager and Strategic Accounts
à Saved customer’s accounts on the verge of cancellation with in 75 day satisfactory period
à Provided updates to the VP’s, Director’s, and Sales Team in respect to project activity
à Worked in conjunction with Sales, Installers, and customer’s ensuring a smooth deployment of orders
à Reviewed invoices making sure customer understood monthly fees
à Identify and effectively analyze customer business needs to develop companies ROI’s
Strategic Specialist
à Key person in providing all support to Waste Management account (3rd largest subscriber)
à Helped support @Road’s largest subscriber base Masco, Verizon, and SBC
à One of the key people in developing database, which company used globally to help proactively find potential issues and resolve, or alerted customers.
[Held multiple positions with @Road, Inc. over my 5year term starting as CSR, receiving multiple promotions.]
Education
De Anza College, Cupertino, CA
General Education with emphasis on Higher Learning, Technology, Computer Forensics, Business.