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Account Rep-Telecommute Position

Location:
Santa Clara, CA, 95127
Posted:
November 21, 2011

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Resume:

Angelique N. Coe

Mobile: 408-***-****

E-mail: h4sjfr@r.postjobfree.com

http://www.linkedin.com/in/angeliquencoe

Qualifying Skills

à Highly motivated Customer Service Representative with years of experience

à Effective trouble troubleshooting methods and Problem-solving skills

à Ability to establish customer relationships and rapport over the phone

à Strong communication skills, proper phone etiquette

à Ability to take ownership of customer issues and manage multiple demands simultaneously

à Strong team and leadership support works well under pressure with little to no supervision

à Strong interpersonal skills with track record that includes Customer Commendations

à Understanding of PC systems, Internet, Saleforce, ZenDesk, Oracle, Microsoft Office tools

Work Experience

Loopt Inc, Mountain View, CA 8/08 – Current

Customer Support (telecommute position)

à Respond to inbound phone, e-mail and web inquires

à Communicate software bugs appropriately as they are found

à Troubleshoot testing projects to find potential issues and report to QA and Management

à Educate user on software

à Coordinate with IT areas to resolve problems if necessary

à Create Marcos

Rackable Systems, Inc. Fremont, CA 5/07 – 4/08

Customer Service Representative

à Responded to inbound phone, email and web inquires

à Generated RMA’s and entered customer PO’s Checked inventory of item(s) stock

à Worked closely with, Tech Support and Field Tech’s to insure cases resolved properly

@Road, Inc., Fremont, CA 4/00 – 12/05

Account Manager

à Provided training to all new and existing customers. Field Operations: coordinated scheduling of all order with customer(s) and sub-contractors. Project Manager: managed orders from Sales Manager and Strategic Accounts

à Saved customer’s accounts on the verge of cancellation with in 75 day satisfactory period

à Provided updates to the VP’s, Director’s, and Sales Team in respect to project activity

à Worked in conjunction with Sales, Installers, and customer’s ensuring a smooth deployment of orders

à Reviewed invoices making sure customer understood monthly fees

à Identify and effectively analyze customer business needs to develop companies ROI’s

Strategic Specialist

à Key person in providing all support to Waste Management account (3rd largest subscriber)

à Helped support @Road’s largest subscriber base Masco, Verizon, and SBC

à One of the key people in developing database, which company used globally to help proactively find potential issues and resolve, or alerted customers.

[Held multiple positions with @Road, Inc. over my 5year term starting as CSR, receiving multiple promotions.]

Education

De Anza College, Cupertino, CA

General Education with emphasis on Higher Learning, Technology, Computer Forensics, Business.



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