TRACEY W. WILLIAMS
* **** *****, **********, ** *0022 • 678-***-**** • ******.*.********@*****.***
PROFESSIONAL HISTORY
Administrative Assistant ll
IMMUCOR, Inc. www.immucor.com August 2011 –Present
Currently provide administrative services for Senior Directors for Research and Development and Senior Vice President for Worldwide Marketing. Manage directors’ and vice president’s schedules, which includes; arranging appointments, travel, meetings, conference calls, and event planning.
Provide administrative support for clinical operations within the Research and Development department. These tasks include; data entry verification and validation, and ensuring FDA regulatory compliance for clinical study start up and termination. Additionally, tasked with running clinical assays on medical devices and providing lab support for Systems Engineering in Research and Development. Serve as HR coordinator for entire Research and Development department.
Recognized Skills
• Self-starter who has an entrepreneurial spirit and is detail-oriented
• Excellent communicator, both written and oral
• Adaptable-ability to adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events
• Problem solver-current responsibilities require the ability to identify and resolves problems in a timely manner, gather and analyze multiple streams of information skillfully and maintain confidentiality
• Excellent Interpersonal skills-remain open to others' ideas and exhibit willingness to try new approaches to problem solving, move seamlessly between all management levels.
• Planner/organizer-prioritize and plan work activities and use time efficiently
• Dependable-follow instructions well, respond to management direction and solicit feedback to improve performance.
• Proficient in the complete MS Office Suite.
Technology Sales
Apple November 2010-August 2011
Apple Specialist-responsibilities and performance metrics require that Apple Specialists have met or exceeded Apple’s highest sales and service authorization levels, focus exclusively on Apple solutions and combine technical expertise with a commitment to customer service before, during, and after a sale and require a strong commitment to the Mac platform.
Responsible for providing service to consumers, small to medium business, and enterprise customers, provide a lineup of fast and reliable cross-platform solutions based on Apple technology, and offer on–site and in–store services including:
• Technology analysis
• System and network configuration
• Software installation
• Custom software solutions
• Purchasing recommendations
• Mobile IT services
• Creative Pro solutions
• Training
• Troubleshooting
• Maintenance and support
Sales, Marketing and Branding September 2006 to Present
Source Development Group Alpharetta, Ga. 30005
www.sourcedevelopmentgroup.com
Responsibilities include:
• Development of broker outreach program for international real estate sales (Sotheby’s, Christies, Newmark Knight Frank, BE Groupe, Principal International United Kingdom, Bahamas Realty, Palm Beach International)
• Schedule and conduct broker presentations
• Interface with international brokers to coordinate sales process with Bahamian attorney and closing team
• Provide a concierge sales program for all sales prospects and buyers in order to accommodate international real estate sales issues (Bahamian real estate purchasing requirements, bank processes, document briefs)
• Interface with real estate sales and marketing companies developing print collateral for magazines, brochures and internet content
• Provide input to creative processes including color pallet recommendations, page layout and story board flow
• Provide artistic direction for luxury real estate print collateral
• Coordinate web site development and graphics (www.seabridgebahamas.com, www.thesoundsbahamas.com )
Flight Attendant August 1988 to November 2008
Delta Airlines Atlanta Hartsfield Jackson International Airport
Primary responsibilities were:
• Ensure the safety of passengers and flight crew.
• Ensure adherence to and compliance with all Federal Aviation Administration regulations and company policies and procedures.
• Assist with passenger handling, including dispute resolution, management of medical emergencies, and bridge cultural diversities ensuring a positive traveling experience.
• Demonstrate excellent communication, motivation, and teamwork skills.
• Provide leadership and training in order to build cross functional teams within the operational environment.
Professional Development
Clinical Research Associate certification by Barnett Educational Services May 16, 2012
EDUCATION
West Georgia University August 1984 to August 1988 Computer Programming Major
Gwinnett Technical College January 2009 to 2010
Bioscience Major
Member of the Phi Theta Kappa Society November 2009 to Present
References and salary history available upon request.