TRACY VAN PELT

***** ******** **** ******** *******, CO 80908 Phone: 719-***-**** h1gusa@r.postjobfree.com

Expertise Highlights

Critical/Emergency Patient Care

Emergency Management

Data/Business/Systems Analysis

Data Flow & Process Mapping

ISO 9001, ITIL V3, LEAN, Kaizen, CI

Emergency Medical Technician

CNA

Alternative Dispute Resolution, Conflict Management

Professional Educator/Trainer, People Development

Technical Writing (Manuals/Training/ISO/Specs)

Education

COLORADO TECHNICAL UNIVERSITY– COLORADO SPRINGS, CO

Master of Business Administration (MBA), 2010

COLORADO STATE UNIVERSITY– FORT COLLINS, CO

Graduate School of Social Work, Advanced Certificate in Alternative Dispute Resolution (ADR),

Mediation, Arbitration. IADR Global, 2010

THE GEORGE WASHINGTON UNIVERSITY– WASHINGTON, DC

Bachelor of Science in Emergency Management – Emergency Medicine, 1993

Safety/Medical Certifications:

• Colorado Department of Health – EMS Primary Instructor, EMTB-IV

• National Registry of Emergency Medical Technicians – NREMT

• OSHA 30 Hour Card

• CNA – Colorado Board of Nursing

• Advanced Cardiac Life Support Provider (ACLS)

• Pediatric Advanced Life Support Provider (PALS)

• Memorial Hospital: Various EMS training and CME’s, telemetry technician, critical care technician training, IV certification, phlebotomy.

• Emergency Vehicle Operator (EVOC)

• Safety and Security Professional Certificate – USPS

• Basic Life Support Provider (BLS-C)

• Pre-hospital Trauma Life Support (PHTLS)

• WMD Awareness (AWR-160)

• Neonatal Resuscitation Program (NRP)

• Critical Incident Stress Debriefing (VA)

• Firefighter - FF1 VA, HazMat, Wildland

• Emergency Medical Dispatch (EMD)

• FEMA training

• Star Enterprise (Texaco) Tank Farm site safety, Confined Space Entry/SCBA/PADI

Technology Summary

Certifications: ITIL V3 and V2 Foundation Service Management, Dale Carnegie Training – Leadership, Diplomacy & Tact. ISO Audits and authoring. Project Management Fundamentals.

Applications: Microsoft Office (Word, Access, Power Point, Excel, Outlook), Lotus Notes, Microsoft Project, Microsoft Visio, BMC Remedy, Sharepoint, Tivoli, Demand, Quickref, Infoman, People Soft.

Professional Experience

MEMORIAL HEALTH SYSTEM – COLORADO SPRINGS, CO 2009 - Present

Emergency Medical Services, Primary Instructor

Primary EMS Instructor for various MEMS courses. Teach both lecture and labs for Emergency Medical Technician (EMT), Intravenous Therapy, BLS-C, PHTLS, nursing, and other courses as needed. Conduct variable topic Fire Department In-service training for Colorado Springs area Fire Departments.

Contracted EMT, EMS Instructor, and CNA.

PROGRESSIVE INSURANCE– COLORADO SPRINGS, CO August 2006 – October 2011

Information Technology Manager, ITIL Service Manager

Site Manager providing IT leadership for production operations for two facilities nationwide. Manage large-scale enterprise production projects, and performance tuning and monitoring of applications/systems. Help set long-range direction and capacity plans. Business resumption planning, internal disaster recovery and emergency response team site coordination. Human Resources including: site recruiting, job description evaluation, job fairs, orientation, training, objective setting, performance management, promotions, salary reviews. OSHA compliance, EEOC, FSLA, Workers Compensation claims, Internal Investigations and reporting.

Claims project resulted in recommendations to reduce litigation and increase customer retention related to bodily injury claims and large loss litigation.

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