SUSAN HOBBS, firstname.lastname@example.org
Experienced pharmacist in both hospital and retail, providing a high level of professional service through development of team, development of self, and maximizing professional relationships and available tools. Licensed in Texas and Michigan. Certified in Texas for Immunization,IV Sterile Products Preparation, and a preceptor.
Target Corporation, 2000-present
Broken Arrow,OK, Tulsa, OK
Livonia, MI, Ann Arbor, MI
Executive Team Leader-Pharmacy Manager
Developed sales at the Magnolia location, maintaining the largest percent in total store sales for a single department in that location. July 2011, the pharmacy at the Magnolia store is number one in the district in percent of total store sales captured for any single department in the district, including pharmacy and non-health care related departments.
Kicked off Target’s Flu Shot sales in the first week (Sept week 1 2010), achieving the first place in the group of approximately 70 stores, in number of vaccines administered.
First pharmacist recognized as the “Top Contributor” in the district for the third quarter of 2010, having a positive impact on Target’s business.
Increased sales in the Magnolia location over 30% YTD. Improved guest service scores on all matrixes, including Team Member Available, Time to Fill, and Pharmacy Team Concerned about My Health.
Since my transfer to the Tulsa market in November 2007, retrained the team in a location that was operating below Target Brand standards, opened a new location in Tulsa in March 2008, and opened another pharmacy in Broken Arrow in March 2009, totaling 5 pharmacies opened during my 10 year career at Target, including hiring and training teams to the Target model, while achieving sales and guest service goals.
In the 2008 and 2009 fiscal year, my teams were the leading store in our group of 70 stores in OK,KS, AK, and west TX in driving auto refill and in the top 5 in driving RxRewards.
Served as the Michigan Legal Resource Specialist for Target Corporation for six years, providing operational and procedural support to all stores in Michigan on legal questions, providing support to our corporate legal department on administrative rule changes, and contributing to drafting corporate policy changes that were compliant with Michigan practice codes.
Volunteered as a Preceptor, Adjunct Clinical Instructor for the University of Michigan, College of Pharmacy, mentoring 3rd and 4th year pharmacy students, with an emphasis on development of communication skills with patients.
Walgreen Co., 1997- 2000 West Bloomfield, MI
Pharmacy Manager Livonia, MI
Pharmacy manager of a newly opened 24-hour pharmacy in West Bloomfield, MI, achieving 60% of total store sales in less than one year of opening.
While managing the Livonia location, achieved the highest rate of sales growth in the Detroit market in the first year of operation.
Served as a training location for Walgreens; trained newly hired pharmacists and high potential staff pharmacists as pharmacy managers in a rapidly expanding market.
Conducted a training session for the Detroit area pharmacy managers on how to train and orient newly hired staff pharmacists into our customer service and operational culture.
Kroger Co., 1996-1997 West Bloomfield, MI
Organized a Poison Prevention Week in the store to increase our customers’ awareness of the pharmacy.
Provided training for pharmacists in the Detroit market.
Wrote and distributed patient information help sheets to our customers on current health issues with over the counter medications and common ailments.
Publix Supermarkets, 1993-1996 Gainesville, FL
Pharmacy Manager Ocala, FL
Drove sales to a profitable level in less than one year of operation in the Gainesville location through excellent service.
Presented a nursing continuing education lecture on inhalation medication in treatment of asthma, sponsored by Kimberly-Clark.
Wrote a monthly newsletter for the local community, distributed to our grocery customers and to the homeowners of a 3000 unit development through the homeowners’ association newsletter.
Promoted medication and poison safety with the Poison Center of Jacksonville, FL, assisting at health fairs and consumer events.
Volunteered with the Alachua County Sheriffs Department with D.A.R.E. and Operation Medicine Cabinet.
Awarded the Publix Supermarkets Champion Award, recognizing a commitment to community service.
Shands Hospital, University of Florida, 1992-1993 Gainesville, FL
ICU Clinical Satellite Pharmacist
Rounded with the Pediatric Critical Care Team, implementing recommendations for care including dosing, appropriate use of lab monitoring, and drug recommendations.
Maintained distributive services from the ICU satellite pharmacy for 100 adult, pediatric, and neonatal critical care beds, including IV admixtures.
Provided dosing services to the Surgical Cardiac Team.
North Florida Regional Medical Center, 1991-1992 Gainesville, FL
Responsible for IV admixture and unit dose drug distribution.
Instrumental in the selection and implementation of standardized patient education information used in the facility for inpatient and discharge medication education.
Served as the pharmacy department representative on the Patient Education Committee, focusing on a multi-disciplinary approach to patient education.
Winter Park Memorial Hospital, 1991-1983 Winter Park, FL
Designed and implemented IV medication administration record utilized in patient charts for documenting administration of IV fluids and infusion medication. The outcome of the newly designed MAR reduced omissions in IV fluid charting, saving the hospital an estimated 250K in lost insurance reimbursement. Conducted nursing inservices to train the teams on appropriate documentation of administered IV fluids and medications.
ICU/CCU/OR liaison pharmacist; conducted inservices to the nursing team as well as compliance review for medication safety, standards, and storage.
Responsible for IV admixture and unit dose drug distribution in a 350 bed community hospital, as well as providing dosing and drug information support to our medical and nursing staff.
Maintained narcotic records and inventory for the institution. Developed a recording and inventory document for narcotics to be destroyed, used in lieu of the DEA form 40, and approved by the DEA for this facility, reducing risk of inventory diversion.
Wrote and implemented the policy and procedures for IV admixture preparation, specifically with training and preparer validation of aseptic technique.
Orlando Regional Medical Center , 1982-1983 Orlando, FL
Responsible for medication distribution in a 1000 bed hospital, primarily in IV admixtures.
B.S. Pharmacy, University of Michigan, 1982 Ann Arbor, MI
Upjohn Achievement Award
Rho Chi Award