Jewel Beard

**** *** **** **.

Apt. ****

Little Rock, AR 72223

501-***-****

gwu5ac@r.postjobfree.com

Objective

To secure a position with a well-established company that will allow me to utilize my organizational skills and customer service experience to make a positive contribution to the organization.

Profile

Self Starter, can be depended on to complete a task under minimal supervision

People oriented, enjoy working directly and indirectly with customers to ensure that their experience is pleasurable.

Over four years of experience working in diverse retail sales and customer service environments

Professional Experience

Catholic Health Initiatives 1/2012-Present

Patient Account Rep/ Operator

Maintaining accurate patient files is the primary job duty

Answering patient inquiries regarding insurance coverage and co-pays

Communicate with physicians, insurance carriers and human resources

Answer multi-line phones

Transfer calls as needed

Send communications to staff

Assist with other office duties as needed

Aerotek/Informed Rx 10/2011-11/2011

Member Communication Specialists

Departmental Mailings – client member letters for specific purposes

Changes to current Id Cards

Changes to mail destinations

Changes to the Card Carriers and Letters

Changes to Collaterals included with the members Id Cards

Assisting in re-carding efforts – especially related to Member Id Conversions

Pulling Cards from the daily Card Run

Originating new print jobs

Manage and monitor daily TB letter outputs

Manage and monitor monthly EOB outputs

Manpower/ LifeSynch 05/2011- 10/2011

Customer Service

Assist providers with claims information and verify eligibility

Assign, scan, stamp, and batch claims

Assist subscribers with any questions pertaining to insurance information

Verify claims information and assign claims/ Light claims processing

Fidelity

Customer Service 12/2010- 05/2011

Work directly with customer for one call resolution

Release holds on gift cards

Complete ongoing training

Staffmark/ Mems, Ambulance 10/2009-10/2010

Scanner/Keyer

Scan and batch runs/ claims

Key and process runs/ claims

Search Medicaid for non payment patients

Cardinal Health 07/2007 - 01/2009

Customer Service Rep

Deliver world class customer service and build customer satisfaction and loyalty

Provide effective and timely resolution of a range of customer inquiries

Complete ongoing training to stay abreast of product, service and policy changes

Strike a positive and cooperative tone with both customers and coworkers

EDUCATION

Pulaski Tech College- North Little Rock, AR 2009-2011

Major: Science

McClellan High School- Little Rock, AR 1997-2000

Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate