CHERYL LOOSER________________________________________

*** ****** ****

Nashville, TN 37211

615-***-****

clwlclwl@comcast.net________________________________________

Profile

Well-respected, experienced business professional with over 20 years of specific expertise in the travel industry, seeking a Manager position. Recognized throughout career for strong skills in sales, marketing, and staff development; ability to grow revenues through effective business planning, creative sales techniques, and innovative marketing; solid communication skills; and ability to establish relationships with leading corporate and industry personnel.

Professional Highlights

• Results-oriented, quality-driven, motivated professional with wide range of knowledge in both international and domestic travel markets

• Consistently combines leadership with sound business practices to position companies for long-term growth and profitability; acknowledged for increasing company presences and visibility in extremely competitive business environments

• Expert in identifying and capitalizing on travel and hotel market opportunities, capturing key accounts, and outperforming competition

• Exceptional analytical, problem solving, communication and interpersonal skills

• Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals

• Computer literate with proficiency in various travel systems and software programs

• Recognized throughout career for professionalism, enthusiasm and determination, emphasized by a personal commitment to outstanding performance

Experience

National Federation of Independent Business (NFIB), Nashville, TN 11/2001 – 1/2011

Corporate Travel Manager

Responsible for the development and management of NFIB’s travel, events and incentive programs with a budget of 3.5 million. Directs daily business operations, including, budgeting, negotiations, vendor relationships, personnel administration and supervision, sales and marketing strategies, updating and strategically communicating corporate travel policies and procedures, operational reporting, evaluation and supervision of all programs and technology.

• Responsible for the successful start-up and development of the NFIB Corporate Travel Department.

o Bringing travel in-house which resulted in $100,000.00 revenue annually

• Demonstrates exceptional analytical skills, keen understanding of worldwide travel markets, and ability to identify trends and opportunities and develop risk management tools

o Developed a Green Travel Department by going totally paperless

o Implemented a Strategic Meeting Management Program to maximize value and service

• Exhibits solid business insight with ability to ascertain and analyze company needs, forecast goals, streamline operations, and envision new travel programs and service concepts

o Grew online adoption of travel bookings from 50% to 85% whiten 3 years

o Changes to new-hire training to reduce cost of a new-hire from $10,000.00 to $2000.00 per new-hire

• Consistently viewed by senior management, colleagues and staff as a trusted adviser.

o Worked directly with Executive Team, 11 Board members and Attorney’s on travel arrangements and meetings

• Recognized for high quality, results-driven, prompt, and professional service

o Awarded numerous Teamwork, Customer Service and Exceptional Awards that resulted in bonus up to $3000.00 annually

Belle Meade Travel, Nashville, TN 1/2001-11/2001

Travel Consultant

Provided international and domestic travel and related services to individuals, groups, families, and businesses. Additional duties included client base management and retention, prospect building, customer relations, consultative service, and referral growth.

• Successfully advised clients on suitable travel options and provided quality services and assistance

• Consistently surpassed objectives through proactive involvement in core departments, including marketing, business expansion, and customer relationship management and development

• Demonstrated strong interpersonal skills, keen understanding of client needs and expectations, and innovative ability to identify and locate new travel destinations, markets and sources

• Proven record of achievement in business and client development, problem solving, and customer relations

• Proven ability to build and maintain client relations based on knowledge, professionalism, and integrity

Cendant, Nashville, TN 6/1988 -1/ 2001

Supervisor, Training Coordinator

Responsible for the planning and execution of corporate employee training programs. Daily duties included, but were not limited to, training course creation, implementation and coordination; budget control; program analysis and evaluation; staff training; employee relationship and communications; and quality assurance.

• Successfully developed and delivered training programs and initiatives aligned with corporate goals

• Commended for the effective creation and development of Cendant’s Fraud Program

o Development of Fraud program resulting in $200,000.00 - $500,000.00 a year in savings

o Awarded Presidents Award of $10,000

• Improved employee performance levels, skills and awareness

• Maximized organizational efficiency, productivity and profitability

• Provided leadership, strategy and direction across multiple operations/functions and employee populations

• Drove cultural change with respect to the strategic role of training in improving organizational effectiveness

Education

ACT Travel University, Pompano, FL

Travel Industry Certification

Certified Travel Counselor

Additional Certifications

• Certified ARC (Airline Reporting Corporation) Specialist

• Professional Leadership Training

• Training Adults Certification

Associations & Membership

• Corporate Travel Department Association, Founder, Second Vice Chair and Board Member, 2008-2010 (CTDA)

• National Business Travel Association, Member, since 2001 (NBTA)

• Tennessee Business Travel Association, Member since 2001 (TBTA)

• Susan B, Komen Fo

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