Customer Service Assistant

Lydia Roman

**** ** **** ***. ***#***

Miami,Fl *3127

786-***-****

Objective: To find a job with opportunities for growth.

Professional skills: Bilingual (English & Spanish) Speaking with the public

Filing/Editing Customer Service

Typing (25 WPM)

Education: Goodwin College 2005-East Hartford,CT

CT Hair Design 2003-East Hartford,CT

Lindsey Hopkins 1999-Miami,FL

4 HR HIV Aids Training 1998-Miami,FL

Miami Jackson Sr High 1997-Miami,Fl

Employment Skills: Grove Harbour Marina-Secretary-Miami,Fl 8/07 to 11/10

JC Penny-Hair Stylist-West Hartford,CT 8/06 to 3/08

Primus Telecommunications-Telemarketer-San Jan,PR 6/99 to 11/00

Employment Experience: Grove Harbour Marina

I worked in the Dockmaster's office assisting customers and management. Some of the work performed is as follows: Answering the phones,cashing out customers, giving quotes and availability, placing fuel orders, accounting and clerical duties, such asw provide a daily report of incoming assests to the company. I have basic computer knowledge of Word, Excel, Quickbooks, Yates, Dockmaster, Outlook and the Internet.

JC Penny Hair Stylin Salon

Consulting with customers on prior services and/or chemical service history. Making recommendations on requested service and product recommendation, product knowledge and follow up appointments. Professional razor, clippers, or scissor hair cut, women, men, and children-layers (45 degree, 180 degree, 90 degree) and blunt. Haircolor, highlights and low lights. Eyebrow arching, twissing, or waxing. Plain manicures and pedicures. Roller setting, hair styling, finger waving, braiding and extensions.

Primus Telecommunications

Telemarketing, selling long distant services. Conversation skills, being able to communicate and convence customers to switch their existing long distant provider. Moved up to assistant. Recommendation letter upon request.