Rennee McAlister

**** ******* ***

Norcross, GA *0071

Phone: 770-***-**** – Home; 770-***-**** – Cell gwgu1r@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Offering over 25 years as an experienced Administrative Assistant

• Skilled at multitasking and learning new responsibilities quickly

• Able to relate to people at any level of business and management

• Excellent written and verbal communication skills

• Effective problem-solver, Highly Analytical team player. Goal oriented

• Proven leader in empowering and motivating staff and peers

EXPERIENCE

2010 – 2011 NCR CORPORATION, Duluth, GA

Administrative Assistant

Continuous Improvement

Provide support to Continuous Improvement Communications and Training Managers and Staff

Entrusted to make travel & meeting arrangements; conference planning; food service arrangements;

process expense vouchers; order and maintain computer equipment and supplies; coordinate move

arrangements and new hire setups; update and maintain Attendance Tracking System; served as

an onboarding partner for new hires; recognition program coordinator; administer for Sharepoint site;

set up video shoots; set up speakers for new hire training; monitor and facilitate CI Ideas mailbox;

creating and distribution of yearly L1 documents; facilitate quarterly All Hands Meetings; NCR Connect

Community administrator; serve as back up to training coordinator and executive assistant.

2006 – 2010 METROPOLITAN LIFE INSURANCE COMPANY, Bridgewater, NJ

Secretary to Officer/Executive Secretary

*Remained with Vice President throughout his promotions/position changes per his request.

Transition Services Management (2010)

Provide support to Vice President and his direct reports (MetLife & IBM employees) with typing, faxes,

filing, answering/screening calls, and maintaining VP’s calendar.

Entrusted to make travel & meeting arrangements; book conference rooms via the “WorkSmart” system;

conference planning; food service arrangements; process expense vouchers and work with POAP to

rectify expense issues; order and maintain computer equipment and supplies; coordinate move

arrangements; update and maintain Attendance Tracking System for 30 employees; handle new hire

and termination paperwork with little supervision and served as an onboarding partner for new hires.

Internal Audit (2008 – 2010)

Provide support to Vice President, Four Assistant Vice Presidents and staff members with typing, sending faxes, filing, answering telephone calls, and maintaining calendars.

Ensured travel arrangements, conference rooms, and food service were secured in an accurate and timely

manner; arranged for conference call reservations via AT&T Conference Services; updated and

maintained Attendance Tracking System for over 60 employees

Expense Initiatives/Project Management/IT Governance (2006 – 2008)

Provide support to Vice President, Assistant Vice President, Director and staff members with typing, sending faxes, filing, sorting & routing mail, processing expense vouchers, answering & rerouting telephone calls, and maintaining calendars.

Made travel arrangements via “GetThere” Online Travel System; tracked and managed registrations of

computer systems within DLM, arranged for conference rooms, food service, and conference calls;

maintained Attendance Tracking and ordered supplies via Ariba, Kitrak and @Win Systems. Maintained

Job Postings within Careers in Motion. Entrusted to pull and prescreen resumes and make

recommendations regarding qualifications of applicants, setting up interviews, maintaining status

sheets, and sending turndown letters.

1997 – 2006 METROPOLITAN LIFE INSURANCE COMPANY, Bridgewater, NJ

Support Assistant/HR Recruiting Coordinator

Responsible for assisting Account Executives, Directors, Customer Services Representatives and

Consultants with all functions of business.

Provided departmental support with typing, sending faxes, filing, sorting & routing mail, report

distribution, processing expense vouchers, answering & rerouting telephone calls, and calendar

management. Made travel arrangements via “GetThere” Online Travel System; ordered and maintained

office equipment and training room computers systems; tracked and maintained registrations of

computer systems within DLM; enlisted to keep NASD registered representatives current with their

appointments and maintain renewals of Account Executives Producer Licensing; arranged for conference

rooms, food service, and conference call reservations; assisted with updating Attendance Tracking

System; ordered supplies via Ariba, Kitrak and @Win Systems; and shipping documents for off-site

storage via Iron Mountain. Served as the National Accounts Recruiting Coordinator – pulled and

prescreened resumes, assessed applicant qualifications, set up interviews, maintained status sheets, and

sent turndown letters. Served as the National Accounts Campus Recruiting Coordinator. Assisted

Directors with research and presentation materials.

1996 – 2010 JUDKINS COLONIAL HOME, INC., Plainfield, NJ

(Part-Time) Office Manager

Manage Accounts Receivable and Accounts Payable; process of Weekly Payroll and State/Federal Taxes;

prepare Insurance Assignments and Claim forms, Agreements & Guarantees, Billing Statements;

Veteran’s Burial Benefit Forms, Social Security Disability Claims, etc.

Licensed Notary Public for the State of New Jersey.

1995 – 1996 LIFTEC, INC., South Plainfield, NJ

Sales Coordinator

Typed quotes, invoices, correspondence, and statistical information via word processor and PC (Word, Lotus 123 & Excel); worked as liaison between manufacturing, vendors, customers and Salesmen; preparing monthly commissions for salesmen, preparing delivery papers, warranty registrations, bills of lading, and ordering of new trucks; maintaining inventories of equipment, literature, accessories and allied equipment.

1985 – 1994 AT&T

IMS/Customer Service & Billing, Warren, NJ (1992 – 1994)

Project Manager

Developed process for correcting electronic transactions (rejects) associated with failed billing. Responsible for supervision of clerical personnel; identified root cause and corrected over $1.4M billing errors within a 3 month timeframe; negotiated access to 7 different systems which reduced reject investigation time from several days to a few minutes. Selected to deliver training courses and presentations in Florida and New Jersey on error correction enhancements. Developed and delivered Methods and Procedures and working tools for correction process to teammates and customers. Managed installation of error correction module.

IMS/Billing Operations System, Piscataway, NJ (1990 – 1992)

Associate Manager

Managed installation of, and enhancement to, billing adjustment sub-system. Responsible for managing

the processing of over 3000 client requests per month; trained and supervised 3 clerical support persons

and 2 long-term temporary employees. Developed and delivered methods and procedures to team and

customers. Created tracking log which substantially reduced metrics research time. Improved process

which allowed team to successfully process 83% more customer adjustment requests. Responsible for the

setup of new PCs within the department and for all equipment requirements. Reduced customer request

investigation/processing time from 5 weeks to under 24 hours.

IMS/Financial Management Organization, Piscataway, NJ (1988 – 1990)

Reports Clerk

Generated, verified and distributed monthly reports and resolved client inquiries. Served as liaison to District Manager in order to keep accurate track of all computer hardware and software, with the district, for bookkeeping purposes. Served as First Tier support for incoming Hotline calls from clients. Investigated, analyzed and resolved of 500 billing inquiries within 5 month timeframe. Served as Certified Financial Code Consultant, Mechanized Time Reporting Clerk and backup for Secretary.

Support Services, Bedminister, NJ (1985 – 1988)

Combination Typist

Provided word processing services to clients within facility via Wang Word Processing.

EDUCATION

1981 – 1984 UNION COUNTY COLLEGE, Scotch Plains, NJ

09/83 – 06/84 Successfully completed Word Processing curriculum. Member of Dean’s Honor List.

09/81 – 12/82 Completed 1 years of Computer Science curriculum (52 credits).

OFFICE SKILLS:

Typing - 70 W.P.M.

Proficient in Microsoft Visio

Proficient in Lotus Notes

Proficient in Microsoft Excel

Proficient in Microsoft Powerpoint

Proficient in Microsoft Word

Knowledge of Microsoft Project

Knowledge of Microsoft Access

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