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Customer Service Medical

Location:
Plano, TX
Posted:
May 31, 2012

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Resume:

Kimberly L. Black

**** ***** **** ***** ******, TX gw809s@r.postjobfree.com 214-***-****

Programmer Systems Analyst II

A solutions-oriented programmer systems analyst who participates in the planning, analysis, and implementation of interfaces for Hospital Systems during and after EMR rollouts.

Identifies whether problems with clinical interfaces are caused by hardware, software, or user errors and makes corrections to resolve problem.

Tests new software and hardware to evaluate performance.

TECHNICAL PROFICIENCIES

Interfaces:

EDI, XML, MDI ,Inbound ADT,Orders in/outbound,Results inbound,Charge, Immunization registry,CCD,LIS

Tools: Capsule Tech Datacaptor Software, Cerner Millennium Open Engine Software, Openview, DICOM, MIRTH, Electronic Medical Record (EMR), IP Monitor,Sharepoint

Microsoft Office Suite, WebX, Visio, Secure Network Interface Devices (SNI), Eclipsys/Allscripts Sunrise

Platforms: HL7, UNIX/AIX, HP Open VMS, Windows 95/98/NT/2000/XP, Linux, Mac,AS400,.NET Framework

Networking: Cisco, Novell, TCP/IP, VPN, SSH

Languages: HTML, C++, Basic, Java, CGI Scripting, UNIX Shell Scripting, SQL, JAVA,DCL, CCL(Cerner Command Language),XML,PHP

PROFESSIONAL EXPERIENCE

Baylor Health Care System, Dallas, TX 05/2010 to 05/2012

Programmer System Analyst II

Supporting Eclipsys/Allscipts HL7 interfaces. 24x7 interface support .Count and communication of rejects for application teams. Coordination with vendor on break/fix and performance of interfaces. E-link configuration. ISS configuration. Testing and installing medical devices for a system wide (15 hosptials) EMR rollout.Lead contact on various projects. HL7 mapping coordination with Downstream system vendors.

St. Jude Children’s Research Hospital, Memphis, TN 06/2008 to 3/2010

Sr. Data Integration Specialist

Installed Cerner HL7 interfaces hospital wide. Design,coding,testing,implementation of Surgery Inventory,HIMS,Blood Bank,Echocardiography,Dexa Scan,etc. interfaces. In charge of the ftp billing process with Lawson, IDX and Allegra Systems. Involved in Cerner RHO project which involved VMS to AIX platform switching. Maintenance of Cerner Interface Engine and all oncall support. Working knowledge of Cerner Millennium Applications. Wrote and edited ccl scripts for new and existing installations. Knowledge of Clinic Research Informatics Systems.

Cerner Classic to Millennium Upgrade Experience

Cerner Pathnet, Pharmnet, Radnet,Genlab Migration Back End and Front End

Custom CCL Scripting for Orders, ADT ,Results to Foreign Systems

Created Ops Job Processes through Ops View Scheduler

Database Extracts for Clinical Research Modules/Built Clinical Event Codes and Clinical Event Sets

Created FTP processes from the Production Environment for Billing Interfaces

2007.18 code Upgrade

Knowledge of Front End Apps, Power Chart, Power Insight etc

FSI, ESI, ESO

Database Queries/Extracts, OEN TX Log archiving. Daily Production Review

Computer Programs and System Inc, Mobile, AL 06/2005 to 05/2008

Clinical Interface Support Analyst

Hired to successfully communicate with customers to determine exact sequence of events that produced errors or problems with clinical interfaces. Perform onsite and remote installation and testing of clinical interfaces in hospital labs, pharmacies, and radiology departments (PACS/RIS), DICOM ,using secure network devices and HL7 programming. Communicate with software and hardware vendors to request information regarding implementation of and interfacing with their products.

Reference Lab Installs for Quest, LabCorp, etc.

Competent in HL7 integration processes and Laboratory Information Systems

Knowledge of FTP, and ASTM protocols for Laboratory analyzer EHR integration

Third party system knowledge from vendors worldwide such as Eclipsys,Epic,McKesson

Competent in clinical, and financial workflow processes,CPOE

Creation of Interface Design Documents and Technical Specifications

Practical knowledge of Health Level 7 (HL7) messages - ADT/Orders/charges/results/scheduling

Experience in patient management/patient accounting system

Key Contributions:

Above and Beyond Award in recognition of an outstanding level of support and accomplishments while installing one of the company’s HL7 pharmacy interfaces.

Forrest General Hospital, Hattiesburg, MS 06/2003 to 05/2005

Certified Nursing Assistant (Radiology)

Assisted radiology technologists with computed tomography scans and film delivery. Assisted patients with dressing, hygiene and related personal care while in procedure area. Lifted residents in and out of beds, wheelchairs, and positioned them when necessary. Observed patients to report physical and behavioral symptoms to medical personnel in charge. Recorded patient’s blood pressure, temperature, pulse, respiration, and weight recording entries into medical charts.

United States Air Force, Biloxi, Mississippi 05/2001 to 5/2005

Computer, Network, Switching and Cryptographic Systems Operator

Drilling Reservist at Keesler Air Force Base Communications Unit.

Sustained Cisco network infrastructure, cryptographic equipment, and deployable switching systems in a fixed environment. Repaired computer network systems and associated equipment.

Removed, repaired and replaced assemblies, subassemblies and electronic components

to sustain communications networks.

Knowledge of basic troubleshooting procedures, operation and use of test equipment, computer programming techniques; use of technical data, wiring diagrams, and schematic drawings

Key Contributions:

Served on team organized to write technical instructions, plans, and installation drawings to upgrade the base’s networking systems.

Performed pre-deployment operations and mobilization of theater deployable communications

America Online (Sitel Cooperation), Memphis, TN 05/2000 to 4/2001

Technical Support Representative

Customer Service/Call Center type position directed at answering incoming calls relative to troubleshooting DSL service issues as well as follow-up on technical install/activation dates. Scheduling of Technicians for Business or Residential installations and/or repairs. Lots of Data Entry pertaining to detailed descriptions of technical information relative to DSL/Internet/Modem types involving problem solving-troubleshooting skills.

EDUCATION AND CREDENTIALS

Bachelor of Science Degree in Information Technology

University of Southern Mississippi, Hattiesburg, MS

PROFESSIONAL TRAINING AND CERTIFICATIONS

CNA-Certified Nursing Assistant

PROFESSIONAL AFFILIATIONS

Member-Society of Women Engineers

References Available Upon Request



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