Customer Service Quality Control
Resume:
Jamie L. Myers
Apt.*
Davenport, IA 52803
KEYSKILLS:
Oracle Windchill Microsoft Suites 2007 & 2010 DOORS PREP
Subversion AS400 Lotus Notes Microsoft Outlook Canofile
SPCSWIN ClearQuest Service ADVISOR Customer Service Training
Quality Center VISIO Norton Ghost
EXPERIENCE:
2012- Current
Managed Staffing, Inc
Davenport, IA
IT Service ADVISOR Testing Analyst
I am a software tester for Service ADVISOR at John Deere.
• Test monthly SAUCE changes to Service ADVISOR, making sure Service ADVISOR still has full capabilities after software, components such as NEXIQ and CAL, and documentation is updated monthly. This is done using a matrix sent from the business department to verify all 8 languages work correctly.
• Test quarterly software maintenance defect repairs to make sure all capabilities are still working after software is fixed and enhancements have are working as designed. Update Quality Center and participate in all defect meetings between IT and the business department coordinating how each defect need to be fixed and resolved and retested in regression tests.
• Update all SAR and AEA images for all 8 languages on Windows 7 32 bit and 64 bit, VISTA, and XP operating system machines. Re-verify all licensing is up to date for all software and all software is installed correctly and all translation applications are applied to the internet.
• Customer service for all training technicians as well as all dealerships globally to assist them in making all Service ADVISOR capabilities work as well as remotely connecting to all equipment to make changes if necessary.
• Test all update service for Service ADVISOR before they are released to make sure all updates are fully functional and working as designed.
• Test all firmware changes to NEXIQ.
• Support the Business department at dealer expo by demonstrating Service ADVISOR software and answering capability questions.
2011-2012
Sedona Staffing
Davenport, IA
Quality Assistant
I was a quality assistant at Cobham Carleton Life Support.
• I assisted quality in releasing over 6000 test data documents from the last four years in Windchill database to have engineering have electronic access to these documents.
• I created electronic records in Oracle database systems of 25 boxes of certifications of all parts used in engineer programs for engineering to use for verification processes.
2011-2011
Malace & Associates
East Moline, IL
On-Site Coordinator
I was an on-site coordinator for Atlas Copco at John Deere Harvester. This entails:
• Tracking 1600 tools within the facility to make sure all tools are accounted for.
• Doing audits of every department to make sure all tools at each station are at the correct station and all procedures are followed if a tool is replaced or exchanged from another station.
• Sweeping every department to make sure no new tools have come in without the knowledge of quality and maintenance and documented properly in John Deere software programs and Atlas programs.
• Sending all major repairs of tools to the correct repair center.
• Coordinating all calibrations of electric tools.
• Programming and resetting programming for all 100 electric tools and controllers in the facility.
• Troubleshooting all new purchases of tools so that it’s the correct tool, the salesman is also involved, and all accessories for the tool have also been ordered.
• Coordinate with John Deere tool crib repair people to determine small repairs from major repairs of all tools.
• Coordinate with quality that all tools receive a SAP number and all moves are accounted for in quality as well as with Atlas Copco software.
• Coordinate with all of the John Deere maintenance management and quality management to determine all new processes and determine the progress of the implementation of this contract is fully recognized on the Atlas Copco and John Deere sides.
2010- 2011
Aerotek
Cedar Rapids, IA
Engineering Project Assistant
For a year I was on-site contractor as an Engineering Support Assistant for Rockwell Collins for Flight Controls on four programs. This entails:
• DOORS Administrator and implement changes to DOORS programs per engineering specifications for two engineers programs.
• Create mark-ups in Microsoft Excel and Microsoft Word per process driven documents.
• ClearQuest administrator super user.
• Create weekly DOORS linking of engineering requirements for software engineers.
• Create new DOORS modules for both programs.
• Checking ACP profiles for foreign nationals to make sure up to date and for granting access to PREP, DOORS, Subversion, and ClearQuest.
• Run Excel macros to make sure all new requirements have included customer and previous requirements written in modules.
• Chairman of two CCB meetings, meeting once a week each.
• Participated in several LEAN events for processes in engineering and in engineering support systems.
• Ongoing training as a LEAN associate recipient in LEAN and Six Sigma per company policy and quality standards.
• Participated in training new Engineering Support for all flight control programs.
• Hosted collaborative events with Rockwell Collins engineers and global customers as progress was unveiled in each milestone of the programs.
2008- 2010
Norfolk Iron & Metal, Inc.
Durant, IA
Service Clerk
In the two years as a Service Clerk I was able to learn many of these tasks on my own as I worked off shifts and needed to think on my feet so that I could get drivers on the road and product to the customers. These tasks include:
• Work with sales, transportation, processing, operations, and other office personnel to efficiently send steel products to multiple customers daily.
• Communicate with other branches with any order issues or internal shipping issues to troubleshoot and resolve problems.
• Print bill of ladings for multiple loads per night in AS400 system.
• Finalize and bill customers for steel products ordered and sent in AS400.
• Update data on multiple spreadsheets and electronically send to branch management and corporate managers.
• Finalize process orders from saw operators to finish finalizing current loads for CNC orders in AS400.
• Receive material from branch transfers and commercial trucks.
• Supervised and trained other service clerks on shipping, receiving, processing, and billing, as well as cross-trained current employees on skills not known.
• Communicated with internal and external drivers as to when loads would be ready for delivery.
2008-2008
Adecco, Inc.
Bettendorf, Iowa
Procurement Assistant
I was an on-site temporary contractor for 5 months in the Procurement Department as a Procurement Assistant at Alcoa for a medical leave. The tasks this entailed:
• Maintain all expediting for the procurement department for five buyers.
• Update all back-end reports per federal regulations.
• Rewrote all policies and procedures for the low-value procurement credit cards.
• Audited all 110 cards quarterly.
• Troubleshoot all invoices on hold, any open commitments that are getting close to 100% invoiced, and close all purchase orders that are no longer involved in open projects.
• Communicated with project managers on open requisitions to validate and determine if project purchase order were to remain open or if needed closed out.
• Distributed mail to the buyers and forwarded all invoices to the corporate office for payment.
• Called vendors as to unpaid invoices showing in the system for troubleshooting the reason they were showing more than 30 days past due.
2007- 2007
Volt Services, Inc.
Davenport, IA
Midland Logistics/ 3M
I was an on-site contractor for both companies in a 9 month period. I was at Midland as a Logistic Specialist as seasonal help for 4-1/2 months and at 3M as Quality Control/Accounts Payable as temporary help for 4-1/2 months.
Midland tasks included:
• Scanned printed material.
• Proofed material and sent to printers for re-printing for customers.
• Submitted large quantities of computer based prints for various customers to 10 printers based on need and printer's capabilities.
3M tasks included:
• Review all invoices to determine whether they are capital projects, expensed items, or maintenance items to determine which database each invoice needs to be entered into and if it needs to be entered into the CMMS database.
• Scan invoices into Cano file and send to corporate office for payment.
• Check off all Quality Control cards from the Quality Control Release List, if not then the released card needs to be found.
• Make copies of all cards that are not being released due to bad samples in the lab.
• Make sure all quality control cards released had been verified in the release box of each card.
• Fax all cards that need verification in other corporate labs globally.
• Scan all quality control cards into Canofile and file back in the lab for technicians and chemists to look back on data.
• Filed all work order cards in proper order of timeliness for maintenance.
• Enter all data entry for Quality Master Cards, FOPs, and Deviation cards and filed them in their appropriate places.
2004-2006
Iowa-Illinois Termite & Pest Control, Inc.
Davenport, IA 52806
Office Assistant
I worked as an Office Assistant for 2 years, starting off as a temporary employee for the busy season. During the 2 years I was there the tasks I performed included:
• Add new customers to new SPCWIN database.
• Answer multi-line phone system
• Print all daily route sheets, work orders, and renewal paperwork for the next day.
• Set new appointments for termite inspections.
• Answer customer questions in the store and over the phone, transferred to pest control technicians when needed.
• Run credit cards for customers over the phone and for products sold in the store.
• Made cold calls on collection and brought down the collections amounts by over four thousand dollars in 20 working days.
• Work with customers on all collections 31 days and older.
• Work with a local collection agency on closed accounts.
• Enter all service calls from the previous day to update the system and invoice all customers for services rendered.
• Calculate daily commission for all technicians from previous day’s work.
• Worked on multiple database systems ranging from DOS based to Windows based to recover information from many years of service calls and accounts yet to be collected on.
• Traveled to Connecticut to set up a new pest control office.
• Answer phones and set appointments for Florida office when local office help is out.
• Train all new employees from Florida, Connecticut, and Davenport offices on daily operations of office and educate employees on pest control information as it was taught to me to better serve customers in an efficient manner.
Academic Education
Dates of Attendance : 2009 - Current
Indiana Wesleyan University, Marion, IN
3.2 GPA
I will graduate in December 2012 with a BA in Business Administration. I have taken many beneficial classes such as economics, software tools which taught the basics of Microsoft 2010 as well as basic accounting courses covering accounts payable, accounts receivable, payroll, and spreadsheets.
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