Michelle Armstrong

**** ****** **. #***

Houston, Texas 77036

713-***-**** cell

gvf7cb@r.postjobfree.com

Objective:

Highly motivated professional with over 20 years of experience in retail management, seeking to utilize my creative organizational and planning skills in a professional environment, which offers challenging opportunities and growth potential.

Highlights:

Work well in fast paced environment

20 years in customer service management

Superior customer service skills

Enthusiastic leaner and self-motivated

Experience:

HEB, Pearland, TX

Cash Office Clerk

Handles large amount of cash for store balance

Process cashier drawer for balance

Assure all money are accounted for cashier balance

Provide exceptional customer service for courtesy booth when needed

Sports Clips, Houston, TX

Shift Lead

Assist customers with payments

Cuts men hair according to request

Provided customer assistance

Handled all store issues in manager absence

Supercuts, Houston, TX

Assistant Manager (July 2008-September 2009)

Manage store clientele and stylist

Complete store balance records and sales

Assist unisex customers with hair styles based on customer

Assisted stylist with analyzing customer beauty needs

Provided appropriate treatment and advice according to customer needs

Universal Fidelity, Collections Supervisor, Houston, TX

Collection Supervisor Specialist (September 2001 – March 2006)

Assisted with inbound calls for account status and payments

Assisted with case and issue resolution

Outbound calls to members with call resolution and

Reviewed accounts for payment issues and contacted debtors to request additional documentation

Processed Premium Debit Authorization for account payments.

Enrolled debtors in payment plans for account settlement

Provided information regarding account settlement and payoff options

Assisted employees with online website

Processed client case queue and distributed cases among team members for handling

Professional Skills

Microsoft Applications, Windows 2011, Microsoft Word, Microsoft Excel, Power Point, Microsoft Outlook. Type 45 wpm, 10 key touch, Data Entry, PBX Phone Systems, Word Perfect and IBM Personal Communications, Cashier Register Operations

Education:

Franklin Beauty School

Houston, TX

Licensed Beautician with the Texas and Louisiana Commission of Cosmetology

Natchitoches Central High

Natchitoches, LA

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