Karen DuBois

425-***-****

425-***-****

guqgr6@r.postjobfree.com

I have 10 years of Technical experience to offer. People oriented with a passion for technical service: hands-on, ability to resolve issues through active listening and understanding the big picture. Team focused in an enterprise environment handling various service requests, monitor, and maintain hardware and software products, Positive interpersonal communication style, and approachable, quick learner and intrinsically motivated. I engage with a professional demeanor, comfortable asking questions and welcome self-development training. Thirst for knowledge. I enjoy working out in the field, also engaging with team members, listening to the issues and problems associated with the requests. Enjoy following up with the customer by making sure everything is complete to their satisfaction and gaining their trust. In addition, I’m familiar with quality and workmanship standards.

SKILLS AND QUALIFICATION

Local Area Network Technician Excellent written/verbal skills PC Technician Customer Service-Oriented Printer Configuration Monthly Reports Internet Monitoring Identify cyber bullying

Hardware

• Maintenance and Troubleshooting , POS Cash Machines and Debit Readers

• Network Troubleshooting

• Dell, HP Printers and Ricoh Printers, MFP

Software

• Active Directory, Computer Management, Boeing Software Bems, Boss Database.

• Forensics Software Password Recovery, Registry Viewer, Imager, and Forensic Toolkit.

Microsoft Office

• Outlook, Office Communicator, Basic SharePoint.

Operating Systems

• Win 98, Win XP, Win 2000, Win7

EDUCATION

Edmonds Community College Graduate 2009 to 2010

Digital Forensics Completion Certificate, Forensic Fundamentals, Digital Forensics for Attorneys, Security Overview.

Everett Community College Graduate 2002 to 2005

Associate of Arts Degree Network Administration and Business Applications.

Additional Certificates:

Network Technician, PC Technician, Copper Cable Course Completion, Security Overview, Enterprise Help Desk Completion, Boeing Certificate of Completion, Boeing New Analyst Training, Network Basic Assessment, Diagnosing and Troubleshooting. Seattle Community Police Completion, APICS Certification Completion, Material Requirement Training Completion. NCR Certificates of completion.

WORK EXPERIENCE

Judgement Call – Legal Service 2010-Current

Remote\Field Tech monitoring internet activity and site visits through electronic surveillance using non intrusive detection in the evaluation of employee productivity.

Judgement Call –Legal Service -License Process Server, Notary Services (bonded) 2009 – Current

Deliver legal Documents, Summons, Subpoenas, and Wits and other legal documents to individuals that need to appear in court or other legal matter.

Kelly Services – Contract position Printer Tech Harborview Medical Hospital 06-2008 to 08-2008

Technician responsible for service call requests for printer/copy/fax machines. Coverage area included hospital and medical center. Replace toner, performed service calls. Independently interacted with various departments and followed-up to confirm expectations were met., committed to resolve issues with same day service based on priority.

NCR (FLT) Tacoma, WA Service Field Engineer Technician 2007-2008

Service Engineer: Break/fix hardware and peripherals, diagnose, and troubleshoot POS, Debit Card Readers, Cash Registers, replace, order, and keeping stock of inventory parts, travel to various locations such as Safeway, Wal-Mart, Lowes department stores for technical repairs coverage area up to 70 mile radius. Service primarily Lexmark printers, copy, and fax machines for preventative maintenance, change toner, replace rollers, fusers; install hard drives, memory, power supplies, and system boards responding to calls via blackberry per customers’ request. Service included moving, updating software, exchange hardware, workstations. Communicating and making suggestions with management.

Volt Technical Spot Labor Internship – Computer End User & Help Desk 2005-2006 Boeing King / Snohomish County Student internship, Hands-on-training Boeing software BEMS, and processes. Participate in education programs, install, and reconfiguring end-users. Install computers for new employees.

• Contact server owners to make shares more secure, setting up permissions by creating security groups while adding or deleting members. Shared Group Services, Remote Operations RAD Tech 1 Backup, Restore, Configuration. Contact users to correct appended prior to refresh through remote operations including Backups, Restore, and Configuration.

• Computer End Users Assist: traveling to various Boeing locations upgrading programs on existing computers, installing new, replace, and upgrade workstations replace toner cartridges. Create SR and MSR Tickets through Bars finding solutions while connecting to computers through BOSS database, finding solutions while connecting through remote access. Password reset, detect, and repair office applications, email issues

• Resolve Tickets through the call center, using Avaya phone systems.

BF Goodrich 2000-2001 Certified Receiving Inspector.

• Work with team members, quality control inspect, receive, and dispatch parts and material to expeditors, buyers, and purchasers. MRP inventory, MRO environment, Lean Manufacturing, Escalate critical parts, kitting, cycle counts, and materials for aircraft (AOG) work.

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