Customer Service Office Assistant

MICHELLE GARRETT

**** **** *** ***** ***** HILL, IL 779-***-****

OBJECTIVE: AN OFFICE ASSISTANT FOR LEADING COMPANY.

SUMMARY: An organized and experienced office assistant, who is detailed oriented, able to stay

outgoing and happy even when under pressure. Excellent team player, but also able to work

independently and meet deadlines in a timely manner.

50 wpm balancing and managing finances

Filing Preparing documents to clients

Organized Detailed

Team player hard worker

Dependable Outgoing

WORK EXPERIENCE

SERVER, Kegler’s /Crest Hill Lanes Crest Hill, IL (2011 to Present)

Responsible for stocking condiments, and silverware. Entered food and beverage orders into computer.

Provide food and drink service to customers in a friendly and timely manner. Handled cash register to

cash out customers’ orders. Customer Service.

SECRETARY, Astratek Resurfacing Corp, Chicago Heights, IL (2012)

Prepared correspondence to be mailed out to clients. Handled all phone calls and emails from interested

future clients. Organized and filed new and old client’s files. Ordered supplies and products for projects.

Researched where employee’s hotel would be while on the job. Paid and balanced all expenses and

recorded them in Quick Books. Prepared portfolios to amusement parks and pools to give a general idea

of what our repairs would look like after repaired. Distribute paychecks to employees.

RECEPTIONIST, Art's Towing and Auto, Steger, IL (2008-2010)

Obtained caller's name and arranged for a tow with customer called upon.

Made future appointments and answered inquiries. Performed variety of clerical duties and other duties

pertinent to establishment Received cash, checks and completed credit-card transactions from

customers and employees. Disbursed funds and recorded financial transactions. Counted money to

verify amounts and issued receipts for funds received. Operated office machines, such as typewriter,

computer terminal, and adding, calculating, bookkeeping.

RECEPTIONIST, Matshek, Nilles, Sinars & Associates Chicago, IL (2005-2006)

Received calls at establishment, determined nature of business and directed callers to destination.

Operated telephone console to receive incoming messages. Prepared memos, correspondence, reports

and other documents. Answered inquiries from persons entering establishment.

Collected and distributed mail.

LEGAL SECERTARY, Charysh & Schroeder, LTD. Chicago, IL (2004-2005)

Received calls at establishment, determined nature of business and directed callers to destination.

Answered inquiries from persons entering establishment. Collected and distributed mail and messages.

Prepared legal documents, such as pleadings, discovery and correspondence, using various software

programs. Managed and maintained web based applications, including time recording and matter

management system, legal department website, and contracts gateway. Filed and served all legal

documents with the courts and opposing counsel.

COMPUTER SKILLS

Knowledge of many software and online applications, including Word, Excel, Access, Power Point,

Outlook, QuickBooks, Word Perfect, Lexis Nexus and Westlaw.

EDUCATION

Robert Morris College Orland Park, IL

Associates Degree in Applied Science Major: Paralegal

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