Customer Service Sales

Crystal Perkins

**** **** ****. *** #*** Los Angeles CA, 90016

Phone: 323-***-**** Email: ********-****@*********.***

SUMMARY OF QUALIFICATIONS

• Excellent written and verbal communication.

• Exceptional general office management skills.

• Typing (40 wpm)

• Proficient on Microsoft Office Suite

• Able to grasp new concepts quickly and adapts well to change.

• Detailed-oriented team member.

• Able to manage time effectively and multi-task.

• Able to provide punctual/consistent attendance.

PROFESSIONAL EXPERIENCE

Receptionist

Greeted persons entering establishment, determined nature and purpose of visit, and directed them to specific destinations. Operated multi-line telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Maintained an alpha/numeric filing system of all records and documents. Provided information about establishment, such as location of departments or offices, or services provided. Collected, sorted, distributed, or prepared mail, messages, or courier deliveries and processed and prepared memos, correspondence, or other documents.

Childcare Worker

Maintain a safe play environment, while monitoring children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues as well as generated monthly agency newsletters. Sanitize toys and play equipment daily and support children's emotional and social development, encouraging understanding of others and positive self-concepts. Assist in preparing food and serving meals and refreshments to children. Instruct children in health and personal habits, such as eating, resting, and toilet habits.

Customer Service/Driver

Assisted in call center with high-volume inbound consumer calls daily, scheduling and canceling reservations. Transported passengers safely and in a timely manner. Physically assisted clients with entering and exiting the vehicle as well as securely entering the building at their destination safely. Kept open lines of communication with dispatchers at all times to report changes in routes or issues with traffic delays or passengers. Maintained accurate logs and records of daily activities. Ensured that vehicle remained clean and trained new drivers in the utilization of both GPS equipment and Thomas Guide maps.

Retail Sales Associate

Greeted customers and ascertain what each customer wants or needs. Described merchandise and explained use, and operation as needed. Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Organized, restocked, and kept work area clean, in accordance with store policies.

EMPLOYMENT HISTORY

Receptionist ~ Adecco Staffing Agency, Santa Monica, CA 01/11 - 01/11

Customer Service/Driver ~ Global Paratransit, Gardena, CA 06/08 - 03/10

Receptionist ~ Soft Script, Santa Monica, CA 05/07 - 03/08

Childcare Worker ~ Lil Angels Daycare FDC, Inglewood, CA 06/03 - 09/06

Retail Sales Associate ~ TJ Maxx, Los Angeles, CA 06/01 - 09/01

EDUCATION

Health Care Administration ~ South University- Online, Savannah GA

Business Management ~ West Los Angeles Community College, Culver City, CA

Business Management ~ Southwest Community College, Los Angeles CA

Diploma ~ City of Angels, Los Angeles CA

References Available Upon Request

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