Proven, highly motivated professional with over twelve years experience in Information Systems. Experience in all phases of the SDLC; obtained CQA in 2000 and has over nine years experience doing Quality Assurance work or Business Analysis with Quality Assurance. Expertise with Quality Assurance best practices, methodologies and test tools, and have worked as both a QA Manager and QA Lead. Have also worked as Business Analyst on multiple assignments, and have written requirements and intermediated between the business and the technical team. Has strong analytical and communication skills, and has shown versatility, having also performed successfully as a Developer and Technical Writer.

PROFESSIONAL EXPERIENCE

Whittman Hart Interactive 07/2009 – 07/2009

Quality Assurance Analyst

• I took this short term assignment to help out Whittman Hart for a couple weeks as they had a spike in QA needs; I fit in well as I had worked for one of their competitors, had received a strong recommendation, and was immediately available. I added value by doing functional and regression testing on several websites, uncovering many issues quickly and effectively.

Environments: Windows XP sp2/ 2000, MacIntosh OS X, NET, Internet Explorer v6.0, v 7.0, Mozilla Firefox 2/3, Safari, Parallel VM Ware Player, Flash Player 9/10, Windows Media Player

Consulting Company: Independent Contractor via S-Corp Chicago, IL

Critical Mass 10/2008 – 06/2009

Quality Assurance Lead/ Business Analyst

• As the dedicated QA Lead for numerous Valvoline websites built with both older and newer technologies, organized requirement reviews, wrote/revised test plan and front-end/admin test cases, coordinated test data creation and new build schedule, created and maintained defects reported in all environments, and performed tests such as smoke, functional, and regression.

• Awarded by Critical Mass for outstanding work by working cohesively with client/project teams in Chicago, Canada, and Costa Rica for numerous clients: Valvoline, Fekkai, Gillette, SuperValu.

• For some applications, provided Business Analysis by writing documentation and communicating unintended ramifications of client request changes to stakeholders, thus saving money and preventing the implementation of questionable client requests.

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Environments: Windows XP sp2/ 2000, MacIntosh OS X, MS SQL Server 2000, T-SQL, Java, Javascript, ASP, NET, Internet Explorer v6.0, v 7.0, Mozilla Firefox 2/3, VM Ware Player, MS Project, MS Office (Excel, Word, PowerPoint), Star Team Enterprise Advantage v5.4, TestDirector v7.6, SP 4, Snaggit v8, XML, Flash Player 9/10, Windows Media Player, Google Analytics, Spam Assassin, Spam Bayes, and Neoload seminar participation.

Consulting Company: Independent Contractor via S-Corp Chicago, IL

Cardinal Intellectual Property 02/2008 – 09/2008

Quality Assurance Manager

• Assigned role of designing and building the QA team, implementing structured test processes across all software development projects, and applying continuous process improvement to the software quality and development life cycles.

• Manage and provide daily work assignments for reporting team members as related to their scheduled tasks..

• Coordinated and managed test efforts: borrowed resources from other departments in effort verify a Data Center by working closely with Enterprise Platform team. Wrote both the test plan and test scripts.

Environments: Windows XP sp2, MS SQL Server 2005 v9.0, T-SQL, NET, Visual Basic, Internet Explorer v6.0, Mozilla Firefox 2.0/3.0.1, MS Project, MS Office (Excel, Word, Powerpoint), Fogbugz 6.0 for Windows, Embarcadero DB Artisan v8.5, Vault Version Control v4.1, VSS v6.0 Evanston, IL

Q.A. Test Analyst and Business Analyst (Independent Contractor) 01/2003 – 12/2007

McDonald’s, Bank of America, Mercer HR, CME, Wachovia Securities, RCM Trading, CBOT, Volkswagen Credit

 At large trading firm, utilized Exceed, UNIX, Windows batch processing, XML, and FIX protocol by entering trades to match against data as sent from the client to/from the FIX Gateway and trading engine. Verified messaging on the front end, enterprise bus, and trading engine; verified FIX, TIBCO, and custom CME tags against business specs.

 Played key role in meetings with business sponsors to discuss/review software requirements for multiple phases of Search project; iteratively gathered/wrote requirements documents in ReqPro, Excel, and Word; created wireframes

 Performed QA Team lead responsibilities: interviewed new team members, performed Administrative setup in both Quality Center and Rational Clearquest, wrote test plans and post-mortem test results, prioritized requirements, and introduced new processes into test effort. Trained new team members on nuances of testing application via walkthru’s and handoffs.

 Successfully consulted as a member of outsourced team on BackOffice Derivatives project for European client and have also assisted in offshoring a Search project to Asia. Familiar with mitigating outsourcing specific challenges.

 At large bank utilizing SOA best practices, maintained action item logs, application worklogs, and defect tracking.

 For various clients, generated/maintained defects, and led defect meetings to discuss prioritized defects, test completion ratios, and defect counts. Have written test completion reports.

 For a financial application at large bank, authored portions of Use Cases such as the Use Case view – with Main/Alternate Scenarios and Required/Optional info; Test Case view – with validation cases/business rules; Screen View – with input/output parameters and page display info; Data View – with tables identified, Security View – with types of access.

 Successfully applied Quality Assurance best practices by reviewing software requirements and getting additional clarifications from business sponsors; developed testing strategy based on numerous factors: prioritized requirements, tools and skills sets of QA Personnel, number of people on the team, complexity of the requirements, relevance of the application, and timeline for writing test scenarios or test scripts for verification.

 For multiple clients in trading, banking, verified expected results with test data, market data, or downstream matched data by analyzing log files, input/output files, and client server applications.

 For multiple applications, wrote word version of parameterized vuser test cases, emulated load behavior, coordinated with automation team, and analyzed Loadrunner results for tests executed in both Integration and Production environments. Have also done automated testing with Compuware FileAid at large trading firm, and have used FileAid extensively to map flat files through FileAid Converter into column specific flat files, then verified these files with FileAid Compare against files spooled from Oracle tables.

Environments for QA/BA work: Windows XP Professional, Windows 2000, MS Project, UNIX, LINUX, DB2, Sybase, Oracle 9.i, Oracle 8.0i/0.0i, Embarcadero, Rapid SQL 7.2.0, SQL Navigator v4.0, SQL Plus, MS.NET, ASP.NET, VB.NET, Internet Explorer v5.5/v6.0, MS Navigator 4.0, MS Office (Excel, Word, Access, Powerpoint), J#, Java, J-Script, VB Script, ASP, Visual Studio, COM+, WinZip 9.0, Mercury TestDirector 9.0 and Quality Center 9.2, Rational Clearquest, ,Custom MS Access Defect Tracker, MS Excel Defect Tracker, Compuware QA Director v5.0, FileAid & TrackRecord, C#, Visual Basic, Visio, XML, XML Spy, WS FTP Pro, WinDiff, Snaggit, Novell Groupwise, Lotus Notes 6, Visual Source Safe v6.0, Thompson Financial SmartStation 3.3.9.2, TOAD for Oracle, TOAD, FIX Protocol v4.4, Hummingbird Exceed v 9.0 for UNIX, Point & Click UNIX Actuate Enterprise Reporting, Serena Remedy Action Request System v4.05.02, Delphi 5/6, Snaggit, Informatica, BMC Patrol, Ultraseek, IBM Websphere, Requisite Pro, Day Communique Content Management

Role, Client, Consulting Company, & Dates: QA/BA role at McDonald’s via Revolution Technologies (04/2007 – 12/2007); QA role at B of A via Widepoint, (06/2006 - 02/2007); QA role at Mercer HR via Geneca (11/2005 – 04/2006); QA role at Chicago Mercantile Exchange via Advance Search (04/2005 – 09/2005); BA/QA role at Wachovia Securities via BlueSuit Consulting (06/2004 – 03/2005), BA/QA role at Rotella Capital Management Trading via HCM, (02/2004 – 04/2004); QA Role at Chicago Board of Trade via Oxford (03/2003 – 12/2003); BA/QA role at Volkswagen Credit via RCG-IT, (01/2003 – 02/2003)

Clients Role Firm Dates Environment

Allstate, Boise Cascade, A.C. Nielsen, Ethnic Grocer, Sears Q.A. Analyst/ / Business Analyst Spherion Consulting 03 /2000 – 06/2002 Web Internet/Intranet Application, Internet Explorer 5.0/5.5, Netscape Communicator/Navigator 4.8 - 6.0, AOL 7.0, Asp, Jsp, HTML, Mercury Winrunner 6.0, Compuware QA Run, Windows NT/2000/98/95, MacIntosh, Unix, Informix, Blue Martini, Broadvision, Oracle, MS SQL Server, Yantra, PC Anywhere, Toad, Visual SourceSafe, SQL, ODBC, XML, MS Word, MS Excel, MS Office, AEIMS Issue Management, Perfect Tracker, Mercury Test Director, PVCS Tracker, MS Access Custom Defect Tracker, Lotus Notes Custom Defect Tracker, MS Excel Defect Tracker

Armour Swift Eckrich, C.N.A. Q.A. Analyst/ Mainframe Programmer / Technical Writer Systems Resources Consulting 6/1999 – 03/2000; 04/1997 - 6/1998 Oracle CRM Application, Intranet with Internet Explorer 4.8,Windows NT, Mainframe IBM Aix, Winrunner 5.0, VSAM, CICS, JCL, DB2, SQL, Lotus Notes, Custom Defect Tracker, File Aid, Ms Word, Ms Excel, Ms Office, QMF, Unix, Windows 95, Oracle, Visio, Telon, Easytrieve, MS Access Custom Defect Tracker, Visio, Mainframe IBM Aix, MS Powerpoint, QMF

Compaq SAP Developer Pricewaterhouse Coopers 07/1998 – 06/1999 Oracle Database, Lotus Notes, SQL, Informix, SAP 3.0h modules MM, SD, IDOCs, EDI, ALE, Mercator, Unix, Visio, MS Word, MS Excel, Catalyst, ALE, EDI

EDUCATION/TRAINING

Quick Test Pro 9.5 and Loadrunner 9.00, Independent Study, Chicago, IL

Winrunner 6.0 and TestDirector 7.5, Advanced Computer Training, Glenview, IL

Certified Quality Analyst (CSQA) - 2000, Quality Assurance Institute, Orlando, FL

Spherion Rapid Business Driven Testing, Project Management 101, Structured Testing, Use Case Analysis, Oak Brook, IL

SAP ABAP/4 Certification Program, Lambton College, Sarnia, Canada

DePaul University, Computer Career Program, Chicago, IL

Marquette University, B.A. Major: English, Minor: Business, Milwaukee, WI

METHODOLOGIES

• Use Case Analysis • Rapid Business Driven Testing • Structured Testing •Agile Methodology

• Exploratory Testing •Unified Modeling Language • Requirements Management 101 • Vali/Test Pro

•Extreme Programming • Rational Unified Process • Project Management 101 •Waterfall

INDUSTRIES

•Automotive •B2B/ B2C E-Commerce •Banking •Computer Manufacturing •Consumer Products/ Food

•Entertainment •Human Resources •Insurance •Law •Manufacturing

•Marketing •Paper Products •Retail •Risk Management •Securities/Trading

REFERENCES AVAILABLE UPON REQUEST

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