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Customer Service Administrative Assistant

Location:
United States
Salary:
$15 per hour
Posted:
April 09, 2012

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Resume:

Myles A. Maranca

** ********* ***, **********, ** 08534 • 609-***-**** • gpic23@r.postjobfree.com

Summary of Qualifications

Knowledge of local, state and federal budgeting processes, experience with state and non-profit entities in planning, implementation and promotion of policy objectives. Strong research, customer service and communications skills. Skilled in Peachtree accounting software, Sage, Outlook, Lotus Notes, Excel, PowerPoint, SPSS, and ArcMap, basic knowledge of Photoshop and html.

Education

Northeastern University, Boston, MA MS in Urban and Regional Policy, GPA 3.7, Graduated: May 2011

Quinnipiac University, Hamden, CT BS in Economics, GPA 3.2, Graduated: May 2006

Experience

The Dukakis Center for Urban and Regional Policy Boston, MA

Consultant June 2011 – September 2011

• Research, analysis and writing for the Transportation Assessment Report 2011

City of Boston: Department of Neighborhood Development Boston, MA

Media and Public Relations Intern August 2010 – September 2011

• Wrote, edited and marketed between 8 - 24 briefings, press releases, media advisories a month, for review by Mayor and senior staff and distributed to local print and broadcast media.

• Planned, organized and arranged between 2 – 5 media events, per month.

• Controlled, updated and administered Photo Library consisting of over 1000 images, social media pages and contact list of over 30 media outlets for Boston Main Streets Initiative and other DND media events.

Church World Service (Temporary assignment) New York, NY

Assistant to the Director of Education and Advocacy October 2008 – February 2009

• Restructured day to day operation of department, reassessed administrative processes and outlined new objectives and direction for worldwide advocacy directives for World Water Forum, Crop Hunger Walk and more.

• Managed calendar, domestic and international travel arrangements. Designed, researched and wrote lesson plans and marketing materials, operated as a liaison between local and national departments and 10+ offices in Asia, Europe, Africa and Middle East.

Natixis Real Estate Capital, New York, NY, Receptionist / Administrative Assistant, May 2007 – October 2007

• Scheduled, planned and organized meetings, set up conference calls, greeted clients, set up new employees, calendar management and maintenance, expense reports, travel arrangements for 10 - 12 financial managers.

The Bank of New York: (Temporary assignment), New York, NY, Compliance Analyst, Sept 2006 – May 2007

• Supported Vice President with telephone coverage and calendar maintenance, revised and compiled reports, entrusted with maintenance of database of over 10,000 clients, supervised between 1 and 3 employees for this task.

Additional Experience

Environment Massachusetts, Boston, MA, Communications and Strategy, May 2010 – July 2010, wrote opinion papers, letters to the editor & op-eds. Helped plan and execute strategy to pass energy and transportation legislation.

The Tellus Institute, Boston, MA, Administrator, March 2010 – August 2010

Aish HaTorah: College of Jewish Studies, Jerusalem, Israel, Student, October 2007 – August 2008

Jewish Enrichment Center, New York, NY, Organizer, Volunteer, January 2007 – October 2007



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