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Manager Sales

Valley Cottage, New York, 10989, United States
May 03, 2011
Contact Info:

Dorothy Maguire
*** ****** ***** **** ****** Cottage, NY 10989 845.***.****


Pharmaceuticals Financial Services Retail Freight Software Development
Information Technology professional with strong management, system development, application implementation and support in a highly regulated environment. Multi industry experience including pharmaceutical, financial services, software development, freight and retail. Excels at analyzing complex situations and creating new insights to improve business processes and maximize use of technology. Strong track record in support of the business with computer technologies, which include SAP and Oracle ERP systems. Experienced in building customer relationships and resolving issues at a global level. Thinks strategically, plans clear goals and delivers high-value results.

Global Project Management Application Implementation Change Management
Budget Management Procure To Pay Team Leadership
Order To Cash Time & Expense Managing Staff


American Utility Management February 2010 – Present
Chicago, IL (remotely from home)

Application Support Analyst (part-time during transition)
Supporting billing system end users
Oracle 10g upgrade application validation and regression testing
Modify application security access as needed
Creating validation test scripts
Executing test scripts
Created business process flow-charts
Updated application configuration documentation
Updated end user training documentation
Maintain support issues database
Create business objects reports and assist users as needed

Barr Pharmaceuticals, Woodcliff Lake, NJ 2002 - June 2009
Functioned in progressive roles for a specialty pharmaceutical company as it grew into a global
organization operating with worldwide revenues of over 1.2 billion. Responsible for managing full life cycle development of business applications ranging from large scale ERP systems, to smaller specialty applications; e.g. Kronos, Business Objects, Cognos, Gentran. Responsible for managing projects and business analysts globally.

SAP Global IT Reporting Manager – Site Coordinator
Managed SAP/BW functional support analysts domestically and internationally
Assign, track and prioritize tasks within the team in ensuring timely and accurate completion
Attained $50,000 in savings by negotiating with our vendor chosen to assist with implementing the company-wide web portal
Managed SAP reporting super user program which encompassed worker training, functional super user training and workforce education
Managed company's Data Dialysis process for master data
Team Member of our company's Global IT Management Council; this team is responsible for making all IT decisions and develops and executes the company's global strategy
Team Member of our company's SAP Advisory Committee and Change Advisory Board; decisions on whether project benefits outweigh the costs in order to be approved; ensured key players were engaged in related projects and had upper management buy-in
Recognized role as a key interdepartmental - cross functional liaison; worked closely with compliance and audit teams, both internal and external
Prioritized the quarterly release strategy for SAP and BW projects and change requests
Managed the entire validation effort for moving SAP and BW onto a Citrix platform
Managed global BW 7.0 upgrade training roll-out
Managed Oracle 10G Regression Validation
Worked cohesively with the Training Department on large roll-outs

Sr. IT Application Support Analyst
Supported all Barr facilities with their ERP/Reporting systems for financials, sales, time and attendance, and manufacturing applications during the company’s roll-out of the new SAP ERP applications while also supporting the parallel legacy system “RenCS”
Supported the Director of Application Support and Infrastructure
Implemented system changes to improve business processes and resolve system issues
Created SIOP (Sales, Inventory, Order Management, Planning) report that improved end to end sales order process and customer satisfaction
Gathered requirements, wrote functional and configuration specifications, maintained master and IMG data/configuration, developed and executed test protocols and transport management
Supported EDI transmissions; worked with our customer’s IT departments to keep the electronic data interchange process running smoothly
Managed the upgrade of the Finance Department’s forecasting and budgeting software “Cognos
Analyst and Contributor” project v3.3 to 7.2
Acted as the IT contact for all internal and external auditing; team member of the Sarbanes-Oxley compliance initiative
Team lead on the SAP chargeback, pricing and contracts implementation; main focus on CPCC, Order To Cash(SD) and EDI; responsible for material master and customer master requirements gathering, documentation and validation

Footstar/Meldisco, Mahwah, NJ 2000 - 2001
Responsible for defining, planning, configuring, testing, and implementing system changes for Operations, Finance and Planning departments. Defined user acceptance and regression testing requirements and responsible for the execution of test protocols.

Sr. Business Analyst
Supported IT Director and Project Managers with special projects as assigned
Gathered business requirements for software upgrades, enhancements and reporting for JDA modules, application development for sales and inventory
Established team interactions among all levels of management, end users and technical staff
Documented business rules, mapping, gap analysis for conversions of newly acquired companies and assurance and accuracy for product and store hierarchies and attributes
Work with developers on testing changes to baseline coding for customizations
Developed monthly inventory accuracy reports for upper management using MS Access

Oracle Corporation, New York, NY 1998 - 2000

Sr. Consultant
Greater New York Hospital Association: Team Lead for implementing client’s Accounts Payable system
McKinsey & Company: Developed end user procedure documents for client and trained their Accounts Payable department for their corporate roll out
Internal Testing Project - HQ Development Purchasing Team: Rel 10.7 Character
Phase I: Bug Testing
Internal Testing Project - HQ Development Purchasing Team: Rel 10.7 Character
Phase II: Integration Testing

United Parcel Service, Ramsey, NJ 1997 - 1998

IT Finance And Accounting Supervisor
Participated in the $40 million Oracle Financials implementation “OASIS”
Oracle Financial Applications Super User
Managed system testing projects
Responsible for managing and configuring all Oracle ERP systems
Managed the support desk as well as answered the calls and logged TARS with Oracle’s Worldwide support
Trained end users on Oracle Applications
Assisted Project Director and Manager on various project


B.S. Business Administration, Ramapo College, Mahwah, NJ
Continuing Education Classes, Fairleigh Dickinson University, Teaneck, NJ
A.A.S. Business Administration, Rockland Community College, Suffern, NY


SAP Products: SD, CPCC, BW, BPS, Solution Manager
Oracle Products: Accounts Payable, General Ledger, Purchasing, Accounts Receivable, System
Administrator, Web Requisitioning/iProcurement
Operating Systems: Windows 2000, Windows ME, XP, Vista
Other Software/Tools: GxPharma (IBM Documentum), Trackwise, Ascendant, JDA (retail sales and
inventory modules), Sterling GIS, RenCS ERP Financials and Manufacturing,
GxPharma, Concur, Kronos Timekeeper/WFC, Sterling EDI/AS2, Cognos Analyst
and Contributor, Business Objects, MS Office, Dbase III, Reality Purchasing
System, Lawson A/P, Tickmark Setup Reporter, PVCS Version Manager, MS
Access, MS Outlook, SQL Plus, Power Point, Mercury Test Director, IBM Rational
ClearCase, Sharepoint, Remedy


SAP Certification: Integration Of Business Processes
Lean Six Sigma White Belt Certification
SAP Sales And Distribution Training
SAP BI 7.0 Reporting and Analysis Training
SAP Logistics Execution Training
Introduction To NetWeaver
Back Office Training - Data Dialysis
American Management Association Seminars:
Leadership Skills and Team Development for IT and Technical Professionals
Preparing for Leadership: What It Takes to Take the Lead
Leadership Skills for Supervisors
Global Knowledge: ITIL Foundations Certification
21 CFR Part 11
Oracle Products: Accounts Payable, General Ledger, Purchasing, System Administrator, Web Requisitioning/iProcurement

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