Computer Operator - large experience in Data Center Operations
Resume:
RICARDO VARGAS
Fitchburg, MA **420
Cell: 978-***-****
*******.******.*@*******.***
OBJECTIVE: Seeking for new opportunities where I can utilize all my computer and background experience.
SKILLS:
• Strong problem-solving ability.
• Practiced at documenting/following process and procedures.
• Solid computer experience with tools for monitoring devices, backups/restores.
• Knowledgeable in various operating systems (VAX/VMS, UNIX, WINDOWS, others).
• Experienced with customer service techniques.
• Highly dependable individual with perfect work attendance, working evenings and weekends.
• Knowledge of computer data analysis, programming techniques, test and trouble-shoot software and third party products.
• Expert level handling PCs and peripheral devices.
• Ability to communicate with end users and report issues.
• Knowledgeable on Internet surfing, Microsoft Office applications, Word, Excel, PowerPoint, Outlook.
• Enjoys seeking for new training and opportunities.
EXPERIENCE:
Liberty Medical, Port St. Lucie, FL March 2011 - July 2011
Sales & Customer Services
• Outbound calls to Spanish/English customer database to offer Diabetic Testing Supplies
• Work off an automatic Dialer system taking orders from diabetic patients for placing re-orders in the system
• Carefully review each account verifying patient’s information and insurance coverage before placing the order
• Checking of accounts for Insurance eligibility status, Doctor orders validation, patient supplies utilization
Computer Asset Disposition Inc., Ashland, MA June 2010 - August 2010
EBAY Sales Representative
• Managed eBay to sell computer parts and medical equipment account.
• Created and maintained online part listing. Managed financial PayPal transactions for customers.
• Provided all aspects of customer service support.
Netpique Inc., Marlborough, MA November 2009 – March 2010
Outsourcing Sales for Office Depot
• Outsourced new business customers for Office Depot
• Supplied complete customer services.
• Researched new companies as customers according to criteria (10 – 75 employees).
• Pitched new Office Depot programs.
• Placing phone orders for customer.
Equipment Management Inc., Leominster, MA July 2003 – September 2008
Sales Executive/Operations Support
• Sold new, used, and refurbished computer parts.
• Utilized database program MASS90 to place and print orders, create invoices.
• Managed customer services issues with ordering, shipping, payments, etc.
• Problem-solved with IT department for general computer issues performing backups, installing operating systems software.
MicroFinancial Services, Woburn, MA November 2000 - October 2002
Computer Operator III/Desktop Support
• Maintained and updated data center controls, procedures and metrics.
• Submitted nightly scheduled jobs to run in batch mode.
• Monitored scheduler to ensure proper jobs finished successfully and reported problems according to on-call procedures; apply corrective actions.
• Answered to hotline for problems, opening tickets and providing solutions.
• Interacted with other groups ie: staff members, vendors, end users, asset controls, regarding problems/solutions, limitations.
• Installed, configured and supported PC hardware and software.
• Installed and supported operating systems and software revisions as needed.
• Worked closely with front desk issues applying customer services techniques.
• Documented in logs all problems, followed proper escalation procedure.
• Supported Collections, Finance, Accounting groups, providing full desktop support.
• Resolved customer service daily issues and complaints received by following company rules and procedures.
• Quickly fixed problems and opening tickets on more complex problems.
Thomson Financial, Boston, MA January 2000 - August 2000
Computer Operator
• Maintained daily logs, documented problems and resolutions, followed procedures for proper escalation process.
• Supported Main Frames, servers, networks and different operating systems.
• Performed daily routines to keep systems running properly.
• Monitored IBM390, Stratus, Dell, Sun, HP, Compaq, Digital Equipment systems for production running at night.
• Performed monitoring of all type of backups, installs and restores.
• Utilized daily run log, checked for successful completion of various production jobs and batched jobs.
• Used customer service skills to deal with day to day problems.
• Ensured nightly production jobs were submitted and executed to error-free end.
• Documented issues, problems, solutions and contacted people.
Equipment Management Inc., Leominster, MA February 1997 – December 1999
Shipping/Receiving and Inventory Control
• Performed shipping and receiving.
• Maintained inventory with Software Inventory Control Program.
• Worked on special projects assigned by supervisor.
Digital Equipment Corp., Maynard, MA March 1976 – May 1996
Information System Specialist/Computer Operator Leader
• Provided full VAX/VMS, Alpha Systems, UNIX and WINDOWS support.
• Supported all hardware peripherals and devices.
• Sustained Contingency Planning and Asset Management for the Data Centers with strict inventory control, adding and removing asset tags, sending monthly reports of new and removed equipment to Asset Management Team and to all the Group Managers.
• Processed Internal Controls and Data Center Consolidations. Coordinated and managed equipment moves, hardware de-installations and re-installations, system configurations layout for data centers to identify space, system peripherals, power and air conditioning required.
• Provided full VAX/VMS, UNIX and WINDOWS System Administration support.
• Performed all levels of Computer Operations
EDUCATION:
CMAHEC – Central Mass. Area Health Education Center, Worcester, MA 01609
Medical Interpreter Training Program
Montachusett Opportunity Council, Inc., Fitchburg, MA 01420
Customer Services & Microsoft Office Applications (Word, Excel, PowerPoint) Version 2007
College Credits: 100+ (several different programs at different Universities)
Insight Computer Training Center, Brighton, MA
A+, Networking+, MCSE Certification Program
UMASS LOWELL, Lowell, MA
UNIX CERTIFICATION
North Eastern University, Burlington, MA
Information Management Systems Certification
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