Jacqueline Corcoran, MBA, PHR

**** ****** ***** *****

Lake St. Louis, MO 63367

Phone: 407-***-****/gluqm1@r.postjobfree.com

Background Summary

PHR Certified Human Resources Professional with Under Graduates Degree and MBA. Fourteen plus years of human resources experience covering all facets of HR Practices/Laws in both Union and Non-Union environment. Skill sets include a working knowledge of Oracle/People Soft. Possess excellent communication and interpersonal skills.

Experience

Human Resources Business Partner 2006 – Present

Wendy’s International, Orlando, FL, St. Louis, MO, Shreveport, LA

• Human Relations responsibilities for company restaurants

• Partnering with Director of Area Operations to District Managers on Employee Development for Strategic Bench Planning (PDR and HRPD Processes).

• Responsible for ensuring termination documentation are in line with company standards to avoid liability.

• Training restaurant level management on Competency Base Interviewing and HR Basics (Sexual/Anti Harassment, Minors Law, and HMS (Hiring Management System)

• Experience in EEOC Charge Response

• Performance appraisals management (Peak / Comp On-line)

• Responsible for locations within the St. Louis/Shreveport involving coaching and counseling Director of Area Operations and District Managers on employee relations.

• Responsibilities in all facets of recruitment and sourcing both internal/external candidates.

• Conducting Area Senior Managers New Hire Orientation

• Championing retention initiatives

• Conducting Staffing Forecast to determine needs analysis

Human Resources Leader 2005 - 2006

National Pizza Company (Pizza Hut) International, Tallahassee, FL

• Human Resources responsibilities for the Southeastern Region consisting of four (4) states

• Human Relations responsibilities for 1700 employees, consisting of 70 restaurants

• Trained and developed Pizza Hut store managers on all essential management programs (High Impact Coaching I & II, Developing Champions Training Classes and Retention Workshops).

• Partnered with Region Manager and Area Coaches to strategically plan restaurant bench.

• Approved involuntary termination

• Conducted Human Resources Audits in all assigned restaurants

Human Resources Consultant 2003 – 2005

Playground Supply, Lakeland, FL

• Supervisory responsibility for store managers

• Employee development training for store managers

• Human Resources responsibilities for multiple facilities in north and central Florida – Tampa, Ocala, Orlando, Daytona, Lake City, and Bradenton, FL (including job posting, interviewing, coordinating follow-up interviews for hiring managers, hiring offers and conduct background checks.

• Trained Store Managers on writing and conducting performance reviews

• Developed HR Policies and Procedures

Senior Human Resources Generalist 1997 - 2004

Coca-Cola Enterprises, Gainesville, FL

• Union and Non-Union Environment

• Handled dispute resolution and the grievance process

• Handled employee relations, counseling and problem-solving for managers and employees.

• Administrated HR generalist responsibilities for multiple facilities including job posting, interviewing, coordinating follow-up interviews for hiring managers, hiring and promotional offers and conducted background checks.

• Experienced in EEOC Charge Response and OFCCP

• Developed Affirmation Action Plan.

• Managed the Performance Appraisals process.

• Handled local compensation, HRIS and benefit issues.

• Handled new hire orientation and annual benefit enrollment rallies

• Ensured application of company HR policies and procedures

• Facilitated and co-facilitated management and employee training programs.

Certification

• Professional in Human Resources Management (PHR)

• Certified Mediator

Education

• Bachelor of Business Administration – Human Resources Management

American Intercontinental University

Hoffman Estates, IL

• Masters of Business Administration – Human Resources Management

American Intercontinental University

Hoffman Estates, IL

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