Customer Service Director

Lori Rodriguez

**** ********* ******, *** ****, Ca. 95117 408-***-**** ****************@*****.***

Executive Profile

I have worked in Long Term Care and in the Health Care profession for 16 years in Supervisory / Management positions. I have solid knowledge of comprehensive nursing care procedures and excellent direct patient care skills. I have a Reputation as a self-directed professional with superior problem solving, communication, and management skills. I have knowledge in the Survey Process and Title 22. I have been Successful in manageing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

Skills Summary

 Risk Assessment Management

 Survey Preparation

 Plan of Correction Reports

 Cost Controls Effectiveness  COBRA/ Regulatory Standards

 Customer Service

 Scheduling

 SNF Marketing

 Systems Analysis  Employee and Physician Relations

 Policy and Procedures Development

 Patient and Family Communications

 Professional Presentations

Professional Experience

DIRECTOR OF NURSING

 Prepare complex reports for management of Skilled Nursing Units

 Formulated policies and procedures for Skilled nursing unit.

 Established systems for nursing documentation (flow sheets, Weekly summaries, Wound monitoring, etc.

 Initiated programs for Continuous Quality Improvement, RNA, Outstanding Customer Service

 Communicate medical concepts to patients using layman’s terms to facilitate understanding.

 Rapidly learned and mastered various computer programs (Excel, Word, Powerpoint)

 Excellent knowledge of Title 22 and OBRA regulations.

 Experience in the Survey Process and improving past deficiencies.

 Experienced problem solving abilities. Able to resolve specific client concerns to everyone’s satisfaction.

Career History

The Sequoias of Portola Valley, Ca. Director of Nursing 2009 - present

Los Gatos Meadows, Los Gatos, Ca. Director of Nursing 2006 – 2009

Marquerite Terrace, San Jose, Ca. Director of Nursing 2004 – 2006

Plum Tree Care Center, San Jose, Ca. Director of Staff Development 2003 – 2004

Winchester Convalescent, San Jose, Ca. MDS Coordinator 1999 – 2003

Camino Medical Group, San Jose, Ca. RN Urgent Care 1998 – 1999

San Tomas Convalescent, San Jose, Ca. Director of Staff Development 1997 – 1998

Winchester Convalescent, San Jose, Ca. Intructor – Nursing Assistants 1996 - 1997

Santa Clara Valley Medical Center RN Spinal Cord Unit 1993 - 1996

Education

WALLA WALLA COMMUNITY COLLEGE, WALLA WALLA, WASHINGTON

Associate’s Degree in Nursing

Affiliations

Emergency Response Team, American Red Cross, 2004

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