Customer service Rep

Tracy D. Walker

* ****** ******

Park Forest, IL 60466

Cell – 708-***-****

Career Objective

To obtain a position that will utilize my acquired skills and knowledge for future growth and advancement within the Customer Service Industry.

Experience

Fifteen years of Customer Service skills in various areas * ability to problem solve customer related billing issues * Open and verify customer accounts within the news paper industry * dispatch and verify customer delivery for the furniture department complete satisfaction

Profile

Experience in the customer service industry with excellent interpersonal and communication skills; self-motivated, reliable and hardworking. Dedicated with a positive attitude and committed to getting the job done. Detail oriented with the ability to work independently or as a team member of a highly productive team.

Education

Penn Trafford High School Harrison City, PA 1983-1985

Received General Diploma

University of Maryland Naples, Italy 08/1985-01/1987

Major: Communications

Work Experience

Ward Transportation, Matteson, IL

Customer Manager 01/2009 to present

Responsibilities include processing credit card payment, scheduling client transportation pick and delivery via phone and maintained entry database.

Core Staff, Burr Ridge, IL

Customer Service/Medical Records Representative 2006-2008

Responsibilities included processed ticket payments

Darvin Furniture, Mokena, IL 2005-2007

Customer Service Call Center Dispatcher

Responsibilities included process customer claims; verify customer delivery to ensure complete satisfaction.

New York Times, Chicago, IL 1999-2003

Customer Call Center Representative

Processing and explain billing accounts, research misapplied payments, applied promotions to

customer accounts, distribute additional billing per customer request.

Reference Furnished upon Request

Contact this candidate