Sales Customer Service
Resume:
Jessica Bender
*********@*****.***
OBJECTIVE: Full time Entry position.
QUALIFICATIONS:
-Obtained and maintained SECRET Security Clearance.
-Proven experience with the US Army working with Inventory Control.
-Proficient in LIW and Microsoft Office computer software
- 55 WPM typing speed
WORK EXPERIENCE:
Chevrolet of Fairbanks, Sales Coordinator Fairbanks Alaska Feb 2011 to Sept 2011
SUPERVISOR: JAMES Shanklin, 907-***-****
DUTIES: Greet customers in a prompt, friendly and professional manner. Provide professional product presentations to all customers. Offer and accompany customers on vehicle demonstration ride(s).Develop and prospect new business continuously. Gather customer contact and interest information from new or prospective customers and accurately enter in the LSMS. Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met. Schedule customer appointments daily. Assist customer during write up process ensuring it is a non-confrontational experience. Build and maintain knowledge of product information, current sales pricing and manufacturer promotions. Attend and actively participate in daily sales and training meetings. Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication. Maintain appearance and cleanliness of vehicle lot and showroom. Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience. Upon sale, introduce customer to Service department following Sales 2 Service process
U.S. Army, Automated Logistical Specialist Fort Wainwright Alaska Mar 2008 to Jan 2011
SUPERVISOR: SFC Mitchell, 907-***-****
DUTIES: Supervised and performed stock record and warehouse functions, including stock receipt, storage, distribution, and issue; maintained equipment records and parts.
Established and maintained stock records; established and maintained automated and manual accounting records, posts receipts and turn-ins; reviewed and verified quantities received against shipping documents; prepared and maintained records on equipment usage, operation, maintenance, modification and calibration; processes inventories, surveys and warehousing documents; prepared, annotated and distributed shipping documents; performed accounting and sales functions in self-service supply.
INVENTORY CONTROL:
Knowledge of Inventory LBE utilizing appropriate Technical Manual or Supply Catalog and annotate shortage annexes when components of the End Item, Basic Issue Items and Additional Authorized Items are missing. Visually checked the condition of all items and reported damage to the Contract Hand Receipt Holder. Identified and reported all items with a security classification to the CHRH. Segregated, loaded, unloaded and stored LBE and ensured the equipment is accurately labeled, recorded and secured. Safeguarded equipment through the proper utilization of key control and property storage Standing Operating Procedures. Prepared and used load plans to assist in equipment inventories and the unite re-issue process. Operated Standard Army Management Information Systems such as Property Book Unit and Supply-Enhanced. Assisted in preparation of all unit/organization supply documents automated and manual. Assisted in maintenance of automated/manual supply system to account for organizational and installation supplies and equipment. Performed inventory management, storage and equipment preservation. Prepared equipment and documentation for lateral transfers, temporary loans and turn-ins in accordance with directives. Loaded, unloaded and moved stock and equipment using material handling equipment such as forklifts and hand trucks. Completed and verified documentation on incoming and outgoing equipment; inspected completed work for accuracy and compliance with established procedures. Assisted with annual, cyclic and quarterly sensitive and non-sensitive items inventories as scheduled by the CHRH.
EQUIPMENT:
Forklift 6000 lb & below, M1129 Stryker, 18 Ton and Below, M1126 Stryker Family
EDUCATION AND TRAINING:
ASMAS. August 2011, Herzing University, Medical Assistant
B.F.A. April 2011, Miami International University of Art and Design, Fashion Design Coursework
B.S.P. June 2010, University of Phoenix, Psychology
A.A. May 2007, Northeast Mississippi Community College, Fashion Merchandising
Licensure Real Estate 2010, California
Certificate Oct 2010, US Army Physical Network Security
Certificate Oct 2010, US Army Human Resources Fundamentals Course
Certificate Oct 2010, US Army Leadership Essentials; Motivating Employees
Certificate Oct 2010, US Army Leadership Essentials; Communicating Vision
Certificate Nov 2010, US Army Foundations of Creativity and Innovation
Certificate Nov 2010, US Army Indentify Problem Performance
Certificate Nov 2010, US Army How to Make Your Company Safer
Certificate Oct 2009, US Army Automated Logistical Specialist
Certificate Jul 2009, US Army Combat Life saver Course
REFERENCE:
SSG J. Smith, FMC 25 BSB, 907-***-****
Sgt M. Thompson, FMC 25 BSB, 910-***-****
Evelyn Bender 662-***-****
Contact this candidate