Resume Text:
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EULA GREEN
**** ****** **** **** *** **** Norcross, GA 30093 (678) ***-**** M gijvah@r.postjobfree.com
(678) ***-**** H
D
RIVEN CRIMINAL JUSTICE GRADUATE, EXPERIENCED RETAIL MANAGER AND PROVEN CUSTMOER SERVICE PROFESSIONAL with a versatile customer service skilled set developed through 20 years of experience as an office and data manager. Experience working as a strong business partner with employees by managing schedules, payroll and training. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.
KEY SKILLS
• Microsoft Office Suite
• AIMS – Applicant Tracking System
• Internet and Ethernet
• Staff Development & Training
• AS400 Data Management System • Office Management
• Bookkeeping & Payroll
• Teambuilding & Staff Supervision
• Records Management
PROFESSIONAL EXPERIENCE
STAFFMARK. [The Home Depot] – Atlanta, GA
Staffing Analyst, Contractor, 2012 to Present
Effectively ensure all staffing services are expertly and consistently executed and result in the delivery of high quality candidates. One of the key members in successfully managing contingent workforce to meet daily, weekly and monthly metric goals. Actively coached, developed and trained contingent staff to meet Home Depot expectations and take action as appropriate when performance does not meet expectations. Creatively built relationships and partner cross functionally with Home Depot senior management and retail staffing managers to address issues and identify opportunities to improve and enhance performance and processes.
PIPELINE DATA, INC. [Finical Services Transaction Processing] –Alpharetta, GA
Client Service Risk Management, 2007 to 2010
Efficiently and accurately installed, reprogrammed and troubleshot processing systems in a high volume call center environment. Provided quality support for customer software downloads and creatively trained customers on product use. Actively field complaints and fixed reported problems in the appropriate time frame to meet all required metrics.
Key Results:
• As a result of the exceptional ability to promptly resolve and satisfy customers concerns management entrusted the responsibility to manage the most complex customer service issues for the call center.
SOFA EXPRESS [Retail Furniture Sales] – Buford, GA
Office Manager, 2004-2007
Effectively managed employee scheduling, payroll and training by building relationships with the employees and other departments. Successfully sold furniture, invoiced orders and resolved customer complaints by providing excellent customer service. Accurately processed credit applications and prepared nightly deposits of the stores daily revenue. Organized and prioritized dispatch requests for services to substation or to area supervisors as necessary.
Key Results:
Developed the ability to resolve customer service issues and satisfy customers.
PROFESSIONAL EXPERIENCE (CONTINUED)
TO GO [Retail Furniture Sales] – Duluth, GA
Office Manager, 2003-2004
Effectively managed employee scheduling, payroll and training by building relationships with the employees and other departments. Successfully sold furniture, invoiced orders and resolved customer complaints by providing excellent customer service. Accurately processed credit applications and prepared nightly deposits of the stores daily revenue. Organized and prioritized dispatch requests for services to substation or to area supervisors as necessary.
Key Results:
• Developed the ability to resolve customer service issues and satisfy customers.
ROOMS TO GO [Retail Furniture Sales] – Duluth, GA
Customer Service, 1999-2003
Administered sales-related accounting by analyzing and reconciling the stores revenue. Partnered with key supervisors to forecast the daily job tasks and delegate efficiently and effectively. Utilized computer and related software to retrieve and record customer information while maintaining the integrity of the store database. Processed order entry via web and in-store orders. Provided product and warranty information, and researched escalated billing inquiries. Coordinated request for service calls, exchanges and returns in a call center environment.
Key Results:
• Delegated to be responsibilities of the office manager role which included managing employee scheduling, payroll and training.
ACE HARDWARE [Retail hardware Sales] – Gainesville, GA
Data Processor, 1997-1999
Supervised delivery itineraries by preparing order manifests for daily shift rotations. Created database integrity by entering vendor information into database. Coordinated support inquiries.
Key Results:
• Managed data on AS400 data management system.
ETHICON, INC [Healthcare Products] – Cornelia, GA
Data Manager, 1987-1994
Processed orders and shipments to physician's office. Verified shipment and receiving of inventory and stock. Ensured preparation of medical kits for distribution. Managed batch file data integrity on AS400 and SAP data management system.
EDUCATION
Kaplan University
Bachelor of Science in Criminal Justice, 2010
Concord Law School
Juris Doctorate, Anticipated graduation date 2015
AFFILIATIONS
Alpha Phi Sigma- Theta Epsilon Chapter Honor
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