Customer Service Sales

Pamela Brooks

**** ****** ****

Smyrna Ga. *****

M: 404-***-****

H: 770-***-****

**********@*****.***

Objective

To obtain a rewarding and challenging position to utilize my analytical and customer service skills.

Qualification Summary

Five years experience in customer service call center environment outstanding customer relation skills excellent work and attendance record. Able to work in a fast pace environment while maintain excellent productivity.

Professional Experience

RaceTrac Petroleum Store Support Center

Accounting Clerk

September 2006 – Present

• Researching invoices on batch edit

• Adjusting account payable invoices

• Running margin reports daily comparing cost to retail

• Reviewing products inter-stores transfer to ensure all inventory is accounted for

• Research and Adjust lottery variances and liability

• Research product shrink and cash shrink

• Answer questions from Store managers, OS and OM’’s

Home Depot 2001-Sept 06

Sales Audit

• Audit sales and tax data transmitting from 75 stores nationwide

• Maintained above average productivity auditing stores

• Research and process credit issues, and maintained stores desk files for easy access

• Responsible for month end close for all assigned stores

• Utilize problem solving skills and process improvement to analyze and resolve sales, tax, and credit issues which resulted in million dollar savings for the company.

Compaq 2000-2001

Tech Support

• Provide technical support to BellSouth Internet and DSL customers.

• Assist business and resident customers with troubleshooting their Internet Services.

• Troubleshoot and resolve Cayman Routers

• Set up e-mail boxes and reset passwords

• Answer general and technical questions about Internet explorer and Netscape.

Technical Skills

Windows 95, 98 Mill, Internet Explorer Netscape, MS office2000, Visual Basic, C++

Education

Bachelor’s Degree in Computer Science – Herzing College May 2001

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