Customer Service Administrative Assistant
Resume:
ANGELA B. HENDERSON
GREENSBORO, NC 27410
SUMMARY OF QUALIFICATIONS:
• Excellent organizational skills and ability to multi-task.
• Microsoft Office Proficient (Word, Excel and Power Point)
• Strong problem-solving skills and attentive to details.
• Excellent communication and analytical skills.
• Able to work independently as well as with a team.
• Experienced in Outlook calendar and scheduling.
EMPLOYMENT HISTORY
Muscular Dystrophy Association, Greensboro, NC 2007 - 2011
Executive Administrative Assistant
• Provided support for the Greensboro District team raising $85,300 with a staff complement of 3 professionals, 2 paraprofessionals, temporary employees.
• Processed and tracked event donations covering 17 counties. Depositing checks using in house banking scanner and tracking funds including cash, online donations and credit cards.
• Created weekly expense reports using Microsoft Excel to determine district income and expense totals.
• Responsible for reconciling monthly bank statements, quarterly financial reports and year end closings.
• Reviewed and coded all district invoices to assure timely payments.
• Tracking performance of call center staff members by monitoring hours and production to calculate recruitment goals. Regular communication with staffing agencies regarding scheduling of interviews for call center and weekly timecard processing. Arrange and oversee weekly and monthly mailers to obtain event donations.
Moses Cone Health Systems, Greensboro, NC 2004 - 2006
Director’s Secretary - 2nd Level
• Professional administrative support for 4 Lead Directors and 3 Medical Educators.
• Compose spreadsheets, presentations, overheads, letters, memos, handouts and department newsletters to keep staff aware of system updates, regulation changes and medical news.
• Attend department and corporate meetings weekly and monthly on campus as well as sister campus locations taking minutes and forwarding information keeping department members current of notices and up coming events.
Gilbarco Veeder-Root, Greensboro, NC 2000 - 2004 (layoff)
Customer Service Representative, Account Management
• Daily order entry and responding to customer request by processing orders received via fax, email and telephone.
Jefferson Pilot Financial, Greensboro, NC 1999 - 2000
Executive Secretary, Marketing Services Department
• Provided administrative support for Vice President of Marketing Services and 3 Department Managers which include daily calendar and e-mail organization, transcribing letters and memos, answering telephone lines, preparing presentations, monthly charts, and calendar of events. Subordinate Coordinator for budget tracking, unit timekeeper, invoicing and check processing. Scheduling and coordination of meetings, banquets, seminars and travel plans.
EDUCATION
American Business Institute, Philadelphia, PA
Executive Administration, Certificate
West Philadelphia High School, Philadelphia, PA
Business Administration, Diploma
WPM: 60
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