Curtis Andino

**** ******** ******

Bronx, NY. **458 Apt# 5-C

347-***-****

gbzez9@r.postjobfree.com

Objective

Seeking a position where I can utilize my extensive call center experience.

Employment History

Quality Assurance Floor Leader/Production Floor Leader

06/07-05/11 Universal Survey Corp, NYC, NY.

Responsible for ensuring the integrity of data collected via telephone interviews

Managed and trained a staff of 15 quality control monitors

Assigned job assignments based on strengths and job requirements

Ensured all new studies are properly tested and set up before they go live

Facilitated client monitoring of active studies

Responsible for production shift set up

Managed and trained a staff of 12 Production Supervisors

Acted as a liaison between Project Managers and floor personnel

Assigned daily responsibilities to Production Supervisors

Consistently monitored production of all studies on the floor making sure they reach all production goals

Attended to and resolved any production issues

Shift Manager

10/02-06/07 Opinion Access Corp, Queens, NY.

Responsible for managing Ad Hoc production floor

Managed and trained a team of 12 supervisors and monitors

Reviewed shift plan and assigned daily responsibilities

Strategized with staff on meeting production goals

Made sure all personnel were seated expeditiously and all studies were fully staffed

Continuously reviewed production stats insuring that production goals were being met

Addressed and resolved all production issues

Reviewed all coding work at the end of the shift

Completed shift wrap up and sent email reporting shift results

Education

Pace University, NY. NY.

Marketing/Finance

Other Experience

Cfmc, Athena, Quancept, Microsoft Word, Excel, Skilled in sample and quota management, Conversational in Spanish

References

References are available on request.