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Customer Service Six Sigma

Location:
Bakersfield, CA, 93313
Salary:
open
Posted:
January 23, 2012

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Resume:

OMAR CORONA

**** ***** ******* *** ~ Bakersfield, CA 93313

gbcerz@r.postjobfree.com

661-***-****

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A highly qualified, dedicated, technically skilled Field Service Technician, recognized as a Leader and team player to contribute and grow with a progressive and innovative company/organization.

EDUCATION/TRAINING/

I.T.T Technical Institute Anaheim, CA

Bachelor of Science : Electronics Engineering

ASQ: The global Voice of Quality

Lean Six Sigma Green Belt ( Certification)

LA/NTMA Training Center Norwalk, CA

Certified in Computer Numerically Controlled Machines (CNC)

MiraCosta Community College

Electromechanical/Devices/ Programmable Logic Controllers (PLC)

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EXPERIENCE

2004-2011 Lead Coating Tech Oerlikon Balzers Inc.

*Technical field/In house support position to analyze, troubleshoot, maintain and repair all process related equipment. Molecular turbo vacuum pumps and chambers, Robotic Ultrasonic cleaning lines. Reverse Osmosis/RO system membrane water softener. Water heat exchangers, air compressors, waste chemical vapor. Instrumentation of gasses, hydrogen, argon, helium, nitrogen. Proficient in leak detection and customer service.

*Perform diagnosis for preventative maintenance, Installation of new vacuum and support equipment. Train and coach new operators, and techs to safely use equipment. 24 hour 7 days a week 365 days on call.

*Documents all maintenance and repair work done, Order spare parts, and inventory. Support Center Manager on day to day production operations to ensure schedules and customer service are met.

1999-2003 DVD Production Supervisor W.EA Mfg Warner

Music Group

*Management of day to day operations of the injection molding, printing, packaging, warehouse materials and logistics. Produce 6 million units in a fiscal month.

*Supervision of 30 to 50 Union and non union employees on any given shift to ensure production schedules are met in an efficient safe manner. To enforce all company procedures, policies, and follow union rules per contract.

*Develop and implement process improvements using six sigma,. For high production yields and low scrap yield. Hire and train new employees, maintain employee files to review performance appraisals, or use disciplinary actions.

*Generate daily to monthly fiscal reports on production machines, downtime, scrap waste, budget, overtime.



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