Sales Technician

John Vargas

**** ****** ***** **.

Austin, Texas 78747

512-***-****(M)

Email: ***********@*****.***

Objective:

Obtain a position within a quality oriented company and be able to utilize and continue adding to my current skills.

Summary:

More than 20 years of experience in multiple technical, mechanical and management platforms which include strong teamwork/administrative skills. Also proficient in technical analysis used to determine reported product failure cause in various situations. Above average proficiency in failure analysis including investigating customer manufacturing line failures, low yielding product lots and field failures. Also documenting and training for both technicians and Engineers in written and oral presentations, on the internal customer return process as well as physical failure analysis techniques, results and repair as needed. Also ISO 9000 certified with an excellent quality systems understanding.

Experience:

Oct 11 to Jun 12 Intel

Lab Technician

Responsible for performing multiple technical functions including support of the SoC Engineering activities performed in onsite validation labs. This includes detailed experimental testing to collect data using multiple data collection systems including Tektronix and Agilent logic analyzers and oscilloscopes. Responsible for system assembly, bring up, and debug as well as performing Engineering changes and modifications using Allegro/Cadence board layout software information. Perform routine data collection and system maintenance of both Windows and Android operating systems. This position requires multi-tasking and attention to detail in a fast paced fluid work environment. Self motivation and drive are also necessary in this position. Good communication skills and the ability to work within a diverse team are also necessary.

July 11 to Oct 11 Flextronics

Debug Technician

This was a contract position with Flextronics in Pflugerville, Tx. This position requires a high degree of knowledge of digital and analog circuitry, PCBA troubleshooting, test procedures and repair skills. This includes the use of digital volt meters, oscilloscopes, and bench testing abilities as well as knowledge of proprietary schematic software. As a debug and repair technician we were also to follow the direction of and communicate with the Test Engineering and Quality Engineering teams to troubleshoot and diagnose PCBA test failures and provide best practice solutions.

Aug 07 to July 11 Auto Zone Auto Parts

Parts Sales Manager

Provide walk-in and phone-in DIY Customers the necessary information and parts or tools required for them to do minor personal vehicle maintenance. Responsible for store opening and closing procedures as well as the day to day operations including tracking and improving both individual and store performance and overall store sales. I worked together with store management in training new sales personnel while providing a leadership role to all employees.

Sep 06 to Jan 11 Computer Services Corporation

Simulator Tech

Working based at Ft Hood in Killeen, Texas providing technical and mechanical support on the Longbow aircraft crew trainers. This position involved working with the technical support personnel and the device design company to provide both system and board level technical troubleshooting and repair. This also included performing validation on repaired boards in both primary and support systems used on the pilot trainers utilized by U.S. Army Longbow pilots in the field. This included interfacing and troubleshooting multiple computer platforms such as Linux and Windows based systems as well as maintaining both hydraulic and mechanical systems used as support units for the training devices.

Jul 06 to Sep 06 G-Tech

Telephone Tech Support

This was a temporary position obtained through Kelly Services to provide bilingual phone tech support for New York Lottery system clients. This position also included working with the Texas HHS department providing phone tech support to the Lone Star program.

Aug 05 to Jun 06 Auto Zone Auto Parts

Commercial Sales Specialist

Provide walk-in and phone-in DIY Customers the necessary information and parts or tools required for them to do minor personal vehicle maintenance. Manage the commercial sales department of one of the Auto Zone stores in Austin. I worked with local automotive repair shops with providing parts and other necessary services as needed. My personal goal for a 25% continuous improvement led to increased sales and customer satisfaction.

Jan 05 to Sep 06 Dreamcatcher Designs Austin, Tx.

Owner/Operator

Started my own vinyl graphics design business doing all aspects of a small business from marketing, graphics design both custom and to customer specifications as well as sales and installations.

Feb 97 to Dec 04 Freescale Incorporated (FSI) Austin, Tx.

Customer Quality Engineering Technician, Sr.

Supported the Customer Quality Engineering Department (CQED) with tester and technical analysis to find root cause of customer returns (RMA) and to effectively meet goals that reduced closure cycle time of RMA’s which included performing and documenting findings of level-one physical failure analysis techniques listed. Also developed procedures for new product lines and expanding capabilities of processes already in place. Successfully reduced customer return cycle time by more than 25%.

Together with the Failure Analysis Engineering department I learned multiple advanced FA techniques. Analysis tools and processes used were SEM, AMI and Electrical isolation of failures and others. I also supported Quality Engineers with new product qualifications performing stress tests as required throughout the qualification process.

Failure Analysis training included:

Trained and certified in using Teradyne and Schlumberger test systems.

Also trained and certified in using B&G chemical jet etch system and manual high temperature chemical de-processing techniques using red and yellow nitric acids and various die cross section techniques.

Light emission microscopy on a FA-1000 portable system.

Liquid crystal analysis techniques in isolating the hot spots.

Non destructive Acoustic Micro Imaging analysis on both Sonix and Sonoscan brand systems.

X-ray systems: Fein focus real time x-ray systems

A high proficiency in manual soldering/de-soldering techniques to current solder standards equivalent to J-STD-001 certification. Also reading and following electronic schematics and diagrams. I am proficient in the use of multiple electronic test equipment and procedures. As well as identifying package and lead related defects. Proficient in the using Microsoft office software along with various other software and applications on Macintosh and PC based systems.

Jan 89 to Feb 97

Risc/Hi-end QC

Inspector on the Motorola Hi-End Test floor making sure all final outgoing product was tested and packaged per Motorola and Customer specifications as well as tracking any discrepancies on both written and electronic documentation on the necessary databases.

Apr 84 to Jan 89

Production Operator

Accumulated experience in assembly, burn-in, mark, final test, and final packaging which included interfacing with other shifts and employees with pass-on communications.

Education:

Strayer University Austin, Texas

Bachelor of Science degree in Business Administration/Management

Southwest School of Electronics Oak Hill,Texas

Electronics Technician certification

WM. B. Travis H.S. Austin,Texas

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