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Customer Service Management

kennesaw, Georgia, 30152, United States
April 03, 2012
Contact Info:

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Chattahoochee Tech Aug 2009- Present
Relevant Courses:
MS Office for Professional Staff
Electronic Presentations for Business Professionals
Keyboarding and Document Formatting
Professional Office Procedures
Professional Development:
Microsoft Office Specialist (MOS), 2008
Key Skills
Office Skills: Office Management
Records Management
Database Administration
Event Management
Front-Desk Reception
Executive Support
Travel Coordination

Computer Skills: MS Word
MS Excel
MS PowerPoint MS Outlook
MS Access
MS Project MS Publisher
FileMaker Pro

Ryla Teleservices- Kennesaw, GA Customer Service / 2009 to 2011

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 200 calls/internet inquiries daily).
Communicated with customers by telephone and approved written correspondence to attempt to bring resolution to accounts.
Provided thorough, efficient, and accurate account updates on computer files for each call made or received.
Provided feedback to management concerning possible problems or areas of improvement.
Performed other duties as assigned by management.

1,2,2 Buckle My Shoe Assistant Teacher/Account Rep.2008/2009

Assist the lead teacher in meeting educational requirements for children age two and four
Handle the administrative responsibilities in compliance to USDA Food Program
Experience with ADP and Chex system
Accounts receivable, accounts payable, bank reconciliation and payroll