JEFFREY L. MITCHAM

**** ********* ***** • Knoxville, TN 37931

CELL 865-***-****

E-mail g785lj@r.postjobfree.com

CERTIFICATION SUMMARY (INCLUDING YEAR ATTAINED)

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CCNP (2009), CCNA (2000), MCSE (NT in 1999, MCSE 2000 in 2000 & MCSE 2003 in 2007), MCSA (2007), CNA (2001), MCP (1999), MCP+I (1999), A+ (2000), Network+ (2000), i-Net+ (2000), Project+ (2008), LCP (2001), LCI (2001), CIW-A (2001), CIW-P (2001), MCIW-SD (2001), CIW-CI (2001), ACA (2002). Pending – SCJA (2010)

EMPLOYMENT

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2/2009 – 1/2010 NC Administrative Offices of the Courts Raleigh, NC

Senior Network Engineer / Documentation Consultant

* Provide onsite troubleshooting, configuration and installation of various Cisco routers and switches for the North Carolina Administrative Offices of the Courts during a state-wide upgrade of all Courthouses, Magistrate Offices and other AOC offices to Metro Ethernet services.

* Provide detailed network analysis, investigation and documentation services, including written site information and detailed physical and logical Visio network drawings.

7/2008 – 12/2008 Valley Baptist Medical Center Harlingen, TX

Solutions Architect / Assistant Technical Project Manager

* Provided comprehensive services for the roll-out phase of a two-year project to migrate from paper based patient documentation to an all digital system.

* Provided technical skills for integration and testing of complex medical software applications such as GE Centricity / IDX / Web Framework, PICIS 8.1, Synapse, CCOW and Streamline Health.

* Utilized Project Management skills in coordinating the technical team as well as developing, planning, documenting and monitoring the project plan, testing, package development and implementation of complex medical applications.

1/2007 – 6/2008 Goody’s Family Clothing, Inc. Knoxville, TN

Senior Network Analyst / Network Architect / Systems Engineer

* Responsible for over 80 Windows based servers, AD infrastructure, SQL Server 2000 and 2005 databases, IIS and Apache web servers; SAN attached file servers as well as print servers.

* Responsible for overall network infrastructure design, operation, security and network monitoring for a multi-site corporation with over 600 internal users and almost 400 retail stores.

* Provided overall corporate IT security and connectivity via Cisco ASA firewalls with IDS/IPS modules, model 2600 and 3600 series routers, 2950/60 series switches as well as 6509/13 series switches; network, server and workstation patch management and secure corporate email using Lotus Notes

* Designed and implemented initial VMware ESX server virtualization program and migrated Cisco 6509 switch to 6513 series switch

* Monitored and maintained Cisco 4402 WLCs, Aironet APs and provided VPN connectivity using Cisco 3020 VPN Concentrators (remote access) and ASA firewalls (site-to-site).

2/2006 – 9/2006 Integracon Technologies Knoxville, TN

Senior Network Engineer / Solutions Architect

* Provide high-level Network Engineering services to mid-sized companies. Projects include recovering from catastrophic loss of network, (loss of administrator; including passwords) and Exchange 5.5 to 2003 migration

* Cisco PIX firewall, switch and router installation and configuration.

3/2003 – 2/2006 HALO Technologies, Inc. Knoxville, TN

Solutions Architect / Owner

* Developed a unique program for providing desktop and server monitoring, maintenance and administration remotely, which provides event log monitoring, OS and major application patching and vulnerability remediation, security policy enforcement and managed anti-virus protection.

* Provided network engineering, systems integration and IT consulting services to small business environments.

* Provided troubleshooting and maintenance for Cisco Call Manager and Unity products.

10/2001 – 3/2003 APEC Solutions, Inc. Knoxville, TN

Network Operations Manager / Owner

* Developed and maintained network infrastructure, security and maintenance programs as well as provided ongoing operational support of a multi-server, multi-location Multiple Listing Service provider.

* Configured and maintain Nortel/Alteon L7 gigabit switch for load balancing of network equipment/sites.

* Configured and maintained Cisco PIX firewalls and switches.

* Supported Windows 2000 and Linux web hosting solutions and SQL Server 2000 databases on IBM and DELL server equipment.

1/1981 – 9/2001 Early Career SC / TX / GA / PA / CA / TN

Systems Engineer / DB Specialist / Electronics Technician / Training Coordinator / Field Engineer

* From 1/1981 through 10/1983 I worked as an Electronics Technician / Field Engineer for companies such as Southern Bell, ComputerVision (CAD/CAM) and CardKey Systems.

* From 10/1983 through 10/1986 I was in the U.S. Army and worked as a Health Physics Technician (otherwise known as a Radiation Safety Technician) at research centers and hospitals.

* From 10/1986 through 6/1996 I worked in various aspects of Radiation Safety and Environmental Safety, including as a Project Manager investigating potentially hazardous waste sites for the EPA in Atlanta, Foreman of a SUPERFUND cleanup in Pennsylvania and as a Radiation Safety Technician at UCLA.

* From 6/1996 through 4/2000 I worked as a Systems Engineer / Database Specialist for the DOE.

* From 4/2000 through 9/2001 I worked as a Training Coordinator and Lead Instructor for a technical training school.

EDUCATION

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2007-2010 Western Governors University Salt Lake City, UT

BS-IT (In Progress – Expected to graduate by mid 2010)

* BS-IT with Network Design and Management Emphasis.

1999-2003 CST Technical Training, et al. Oak Ridge, TN

Numerous Computer Industry Certifications

* Combining work experiences with self-studies to attain multiple prestigious IT industry certifications.

1981 Control Data Institute Atlanta, Georgia

Technical Degree in Electronics

PROFESSIONAL ACHIEVEMENTS

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Cisco Certified Networking Professional • Microsoft Certified Systems Engineer • Microsoft Certified Trainer • Linux Certified Instructor • Master Webmaster in Site Design

SPECIFIC SKILLS ACQUIRED

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* Networking Skills:

Wiring / punch-downs – 10 years

Router (Cisco, Adtran, Linksys, etc.) and Switch (3Com, Cisco, HP, Nortel, etc.) installation, configuration and management – 10 years

Firewall installation, configuratio and management (Cisco PIX/ASA, Checkpoint, Watchguard, etc.) – 8 years

Cisco VPN configuration and management – 6 years

Cisco based network analysis, design, implementation, and maintenance – 8 years

Wireless access point and router installation, configuration and management (Cisco, Linksys, D-Link, etc.) – 8 years

Protocol analysis and management (i.e. TCP/IP, FTP, TFTP, DNS, DHCP, etc. – 10 years

* Windows Server Administration Skills

Windows Server 2000 / 2003 installation, security, optimization and administration – 10 years

Performance optimization, OS hardening, security configuration and management; enforcing security standards – 10 years

Active Directory and group policy management – 10 years

Defining data integrity and backup levels as well as monitoring and verification of backup policies and procedures (VERITAS, etc.) – 6 years

IIS optimization and management – 8 years

SQL Server 7 / 2000 / 2005 installation, optimization and management – 10 years

Exchange 5.5 / 2000 / 2003 installation, optimization and management – 6 years

File and Print Services; Terminal Services; Backup and Recovery Services – 10 years

SUS / WSUS Server installation, optimization and management – 4 years

* Operating System installation, configuration, optimization and administration

All Windows operating system variants (server and workstation) – 28 years

Linux variants (mostly RedHat based) – 7 years

* Workstation / Server hardware installation, build, troubleshooting and support – 10 years

* Communication Skills:

Technical Writing / Project Management – 7 years

Technical Instructor; training program coordination and development – 3 years

* Programming Skills:

Operating System administration using batch commands as well as some WMI manipulation using VB Script – 2 years

ASP / HTML / VB Script code development and manipulation for websites – 8 years. Currently in early stages of teaching myself C# and Java.

* Migration Experiences:

NT to 2000, NT to 2003 and 2000 to 2003 OS migrations

Exchange 5.5 to Exchange 2000 as well as to Exchange 2003

Migrating Cisco 6509 core switch to 6513

JEFFREY L. MITCHAM

3915 Hillbrook Drive • Knoxville, TN 37931

CELL 865-***-****

E-mail g785lj@r.postjobfree.com

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