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Customer Service Project Manager

Location:
Athens, GA, 30605
Posted:
May 01, 2012

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Resume:

RONNIE D. WITCHER

Cell 706-***-**** • Home 706-***-**** • g2nz02@r.postjobfree.com

DIRECTOR, TALENT MANAGEMENT WITH CHANGE MANAGEMENT SUCCESS

Strong customer focused Human Resources Professional seeking a Senior Talent Management position to leverage 12 years of success in building collaborative partnerships to expand corporate objectives in the areas of recruiting, onboarding, coaching for performance, and career planning/development across multiple locations. Enterprise-level Performance Management subject matter expert whose team provided successful regional support for HR professionals, managers and employees in Georgia and Alabama. Vertical markets include: hospitality, government, manufacturing, banking, sales, and retail. Willing to travel up to 50%.

AREAS OF EXPERTISE

Performance Management PeopleSoft HRMS Employee Relations

Talent Acquisition Harassment Training Group Facilitator

Talent Management Workers’ Compensation Organizational Effectiveness

FLSA, Title VII, ADA, FMLA HR Process Auditing Life and Career Coach

PROFESSIONAL EXPERIENCE

Career Vision Coaching – Atlanta, GA -SE 08/2010 to present

Owner/Talent Management Consultant

Contract Talent Management services to individuals and non-profit organizations with a focus on performance management/coaching, career development, process improvement and expansion.

• Provide remote Business Development and Certified Coach training for World Coach Institute that has helped position the company for growth and expansion.

• Successfully coached clients to secure job opportunities and define niche -marketing solutions in collaboration with regional non-profit organizations.

• Remote contract Professional Interviewer for start-up ReadyForce. Behavioral event interviewing for HR, Sales, Marketing, Customer Service and Account Executive positions.

ACE – Metro Atlanta/Athens, Georgia 05/2009 to 8/2010

Business Development Officer

Primary focus was to develop small business lending relationships in the metro Atlanta/Athens markets for this non-profit group by traveling 40% of the time to networking and business expo events.

• Helped grow the Micro Loan program in 2009 by 150% prior to the economic downturn.

• Coached small business owners regarding proper financing requirements.

• Presented Georgia Green Loan program to the Micro Biz NY conference held in Albany, NY.

STATE PERSONNEL ADMINISTRATION – Atlanta, GA 11/2007 to 4/2009

(State of Georgia)

Director – Talent Management

Performance Management subject matter expert and relationship leader in developing a collaborative effort between senior leadership, project manager, vendors, HR Directors, training, information technology and internal support staff. Served as functional liaison in the implementation of Oracle’s

PeopleSoft ePerformance software for State Government agencies across Georgia. Supported 100+ HR professionals, managers. Impacted over 20,000 employees.

RONNIE D. WITCHER PAGE 2

STATE PERSONNEL ADMINISTRATION – Atlanta, GA 11/2007 to 4/2009

(State of Georgia) (Continued)

• Facilitated weekly and bimonthly Change Management webinars to over 100 HR professionals across Georgia. Created more engagement among the HR community

• Project completed under the budget of $1.4MM.

• Team received the Governor’s Award for Customer Service Excellence in 2009. Commended for working across agency lines to complete the project before time and under budget.

ALPHA EMPLOYMENT SOLUTIONS – Athens, GA 08/2005 to 11/2007

Owner/Business Development

Developed marketing strategies designed to identify prospective investors and drove growth of franchised food and service concepts. Leveraged multiple channels, including the Internet and an established network of industry contacts. Presented individuals and group investors with different franchise investment opportunities both domestically and internationally.

JOHNNY CARINO’S ITALIAN RESTAURANT – Georgia/Alabama 11/2001 to 08/2005

Director of Human Resources and Recruiting

Provided HR Generalist and strategic human capital support for a start-up casual dining restaurant group that grew from 10 to 1100+ employees in 4 years. Led the development and execution of comprehensive recruiting, personnel administration, and risk management.

• Investigated employee complaints regarding sexual harassment, discrimination, wrongful termination, workers’ compensation, and unemployment insurance.

• Directed management new hire orientation and quarterly policies and procedures training programs.

• Identified and resolved performance problems with managers and staff. Provided continuing coaching and training as necessary.

• Created job postings and job descriptions. Devised recruiting campaigns incorporating Web-based, print, and on-site efforts. Represented the organization at open house job fairs.

• Assisted the management team with identifying promotable staff and creating individual professional development plans.

• Developed manpower reports and strategic staffing plans for the President and COO.

RANDSTAD NORTH AMERICA – Athens, GA 08/1998 to 11/2001

Recruiter

Delivered recruiting, staffing, and hiring services to employers in the Athens, Conyers, and Milledgeville, GA, region. Consistently achieved 100% or more of sales goals in all but one quarter of employment. Provided career and employee relations counseling, coaching, and employment search for sales, engineering, IT, manufacturing, administrative and customer service staffing talent.

EDUCATION

Bachelors of Arts in Economics Certifications

University of Georgia, Athens, GA Certified Professional Career and Life Coach

SHRM – Former PHR Certification

Professional Training

Oracle’s PeopleSoft ePerformance 8.9 – Performance Management – Project Management AMA – Conflict Resolution – Workplace Harassment –Effective Communication Skills for Leaders



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